1. Allstate Insurance : Darren Moon

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Astoria, NY

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Allstate Insurance : Darren Moon

5.0 (1 review)
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Services - Allstate Insurance : Darren Moon

Car and truck insurance

Boats and watercraft insurance

Homeowner or property

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3 years ago

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Terrible service. This insurance broker was recommended to me by a friend. I will admit at first…read moretheir rates are good at first but they have terrible service, promise to call you back with requested information and don't and after a year your insurance premiums go up dramatically without you having any accidents or other negatives on your driving record. Inez was my rep. From inception she was supposed to get back to me with a quote for auto, renters and motorcycle insurance. She never got back to me within the week she said she would so I began my onslaught of phone calls to inquire again and AGAIN! Each time she said she'd have to get back to me and never did. I eventually jumped the gun and just got the auto insurance because my policy renewal date was coming up with a different company and I didn't want to play the refund game. After locking me in, Inez neglected to get me the requested info for the renters and motorcycle. I have since called on various occasions and have always gotten the "I'll get back to you" from her and some other guy at the firm. Its been a good year now. You folks give Latino's a bad rep. Make us all seem like unreliable yes men. Perhaps that's what you're going for. Unfortunately some of my people pride themselves with showing up late and never calling back when they say they will as if it were a good thing...It isn't. Call back and follow up. Or at least pick up the phone. Your office hours are from 9-6 Impossible for you to be too busy to answer between 10 and 5. Now my premium has gone up an extra 50 bucks in a year and I haven't had an accident, speeding ticket or any other infraction for that matter. I dunno what to say... Good luck if you do use them, otherwise use a different progressive agent. They suck.

Honestly, if I could give this place 0 Stars I certainly would. I used them for 2 years, 2 years of…read moreterrible service and Rising rates. My car insurance went up another $400 this year so I looked around for 20 minutes and went with Geico, saving about $800. I speak Spanish, but the woman at the front desk in this office speaks absolutely zero English. If you're not fluent in Spanish don't expect to be able to communicate with this office. They don't call you back when they say they don't get back to you with the information when they say, or send anything on time or filled out correctly. I wanted to use somebody in the neighborhood, but forget these people. I realize there's a lot of Colombians in this area, but it would be nice if at least there is one or two people you communicated with at this office that spoke English. Go somewhere else.

Healthfirst - Healthfirst Business Card

Healthfirst

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I am so happy with this office and location a big glitch was made with my daughters health…read moreinsurance and she had two numbers we pay every month for insurance for our children but for some reason the money for my daughter was never going into her account then to add insult to injury because of this error my husband and I were dropped from our insurance and had to re-submit all over again so we now have no insurance for the month of December and nothing can be done. I made countless phone calls and hours on end! no one ever called me back nothing ever got done. I was frustrated and angry. my daughter had been sick a few times and I had to take her to another doctor and pay out-of-pocket for the services and her medicine because my insurance for her was not working. I finally went to this office not knowing how long it would take me or how many times I would have to attend. Everyone that works in the office is so pleasant & empathetic to your needs and they seem like they really cared about this huge problem that I had. I was taken care of pretty quickly and Janina Goff a field Rep took care of me. She assured me that it would be taken care of and she would be the one working on it from start to finish Janina was AMAZING! She listened attentively to everything I had been through since July with this problem she was calm she made me feel calm and she said the problem will be solved to my advantage. I was at her desk for about 40 minutes and everything got taken care of and sorted out. She told me if I had any questions for the future when it was time to re-apply anything that I needed and that I could contact her or that she would be able to direct me to someone in the office that would get the problem solved. If you are with Health First or any of its affiliates especially if you have to pay for your insurance like I do go to this office they are amazing they are looking to help you resolve problems and situations are huge weight was lifted off my shoulders thank you Janina.

Customer service is really really bad, and good luck getting approved for services. Even worse.read more

Allstate Insurance : Darren Moon - autoinsurance - Updated November 2026

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