Lidia was exceptional. Very knowledgeable and answered every question I had. With that in mind I am…read morevery satisfied with her service. This made it easier for me to switch insurance companies. And believe me I was with the previous company for a long time.

Five stars for Suzanne Flores! I was in a bind when my current insurance carrier was no longer…read moreproviding service in California. I was working with another agency, who assured me over the 2 months we were in contact that they would make it before my deadline. They did not. By the time I switched to Allstate, I had less than two weeks. Thank goodness I happened to work with Suzanne! She helped me get what I needed, when I needed it. I can't thank her enough and will continue to work with her. I hope you request her too.

Quick response by email and provided different quotes for an Umbrella insurance…read more so far so good.

Very happy with Acrisure - Jaime was super responsive and helped me with four separate but related…read morepolicies (mixed use rental / homeowners, earthquake, and personal umbrella + excess). Other brokers said they could not find a carrier for some of these and my current carrier on the personal umbrella was excluding critical coverage. But Jaime found solutions for all of my needs with high quality carriers at very competitive prices. Entirely satisfied with the service and will go back to Acrisure with any future needs. Thanks Jaime!

This company is CLOSED. I tried to get a quote for home insurance. I've called and emailed several…read moretimes. No one answers the phone. No service. Can't speak to anyone.

With our mortgage contingent on securing homeowners insurance for our new house, I was referred to…read moreMike Cheng by a family member. Mike responded to my first email and ghosted me after with no response after several follow-up emails. Mike, if you're not interested in my business, just say so. You're holding people up who think you're working on a solution for them when you're really not. Poor business practice and nonexistent customer service.

The people who work at the Mike Klein State Farm office in Sunnyvale, California are wonderful!…read moreThey are helpful and friendly at all times! They immediately answer any questions that arise for me, and they handle all of my insurance matters very competently and professionally! Great insurance group! Thank you!

My whole family works with Mike and his team and they are like the advertisment states like a great…read moreneighbor. We have alll been with them for years. I have worked with Mike and all team members and they are efficient and helpful in helping in any or all things that arise. There team is very knowledgable and comforting in walking you through anything that arises. They are like family and I wouldn't go with anyone else.

I dealt with Binh. I was getting a kind of insurance where the agent doesn't get much of a…read morecommission, if they get one at all. It was next to impossible to get an agent to call me back, much less help me get the insurance (see my review for Tonk Insurance), but Binh went above and beyond. He got my daughter crayons and a booklet to keep her busy while we were there (kudos for that!). My application got rejected because I didn't provide *exactly* the right copy of my i.d., so I took the right one to him and the day he received the rejected application he fixed it and sent it right back, then called me when he had confirmed that they had received it. WOW! Thank you so much!!

Excellent service. Great price. Binh (aka Josh) is professional, he knows what you want and make it…read morehappens with reasonable cost.

I was in a situation in where I just had enough dealing with my previous Allstate Agency from my…read morehometown located over 1hr away. Working with those folks was the most frustrating experience and it took days to get an email answer from them (longer than snail-mail). They had a tendency to keep you hanging. The original folks that took me as a customer into their agency treated me respectfully well when I first insured my vehicle through Allstate 25 years ago. I miss working with those folks. The new ownership that runs this place now has been so terrible and it has suffered greatly. They lack proper communications and customer support there doesn't exist at all. I am so glad I switched over to my local Allstate Agency (namely Melanie Martinez and Susan Cardillo). Melanie is so nice and responsive to my emails. The first time I spoke with her on the phone, I knew off the bat that she enjoys what she does and is always concerned about your insurance needs. I told her that it was frustrating working with the other office and I would rather work with a local office closer to my home. I am now able to find relief that Melanie emails me back way faster than that old office ever did. I was also surprised to get an email from Susan, who was helping Melanie at the time I sent a question to them. She was able to answer my question fully and understandable. I haven't met them in person yet because of COVID, but I know that when I get that opportunity, I will be welcomed with professionalism, kindness and concern because I know that these ladies and the rest of their staff will really take care of your needs.

Called and asked about policies. Service is terrible. Save yourself time and go to a different…read moreagency. Called again to see if A different person was available for info. Even worse attitude. This office is rude. Probably because they are incompetent and mean spirited.

Kelly S. was a great help when I called about adding a new car to my insurance plan. She was able…read moreto answer all of my questions and got me proof of insurance the same day!

The amazing part of our experience was the support from the administrator, Seema. She knows all of…read morethe ins and outs and how to navigate complicated insurance policies. She is very responsive to questions and does whatever she can to help regardless of the situation

Let's be real. Insurance companies are crooked. My car is getting older every year yet my…read moreinsurance rates are climbing every year despite my excellent driving record. Home insurance is no different. It's required for everyone who possesses a loan yet if you live in a fire zone, you are considered "high risk" and will be expensive, if you can find it. Now if you live in CA, every area is a fire zone. I bet you they even consider Alcatraz a risk bc there are trees on the island. This year I finally decided to put my foot down and look for another company for my Homeowner's bc of the annual price hikes. I called Richard and got a really attractive quote but there were some conditions: 1) I need to install a Moen water flow monitoring device 2) I need to have a gas shutoff device and 3) Need to have an alarm system active which was not disclosed to me when the quote was provided. I felt this was a bit shady since this spending adds ~$600 to the amount I'm trying to save. The Moen monitoring device is not cheap. Since I have a 1 1/2" inlet water feed, I needed to buy the largest one Moen makes which is $500-600 on Amazon. I called around and some plumbers will sell them to you but of course they upcharge you so you're better off buying it yourself and hiring a plumber to install it. For complete transparency this total cost can set you back $2500-$3500 installed. All this device does is monitor your water flow and can shut off the water in case there's a pipe burst. Not very likely tbh but it's just another way Farmers is trying to disqualify anyone who cannot meet their demands. The gas shutoff device was a requirement for all homes built after the year 2000 in CA. My house is only about 5 yrs old which means it has it yet Farmers REQUIRES you to provide proof it was installed by the builder which I could not provide. That's like asking the builder to provide proof that you have 5/8" drywall installed. You know it's there, they know it's required by code yet they are finding another fiery hoop for you to jump through. They would not accept a picture as proof but wanted specific documentation which was impossible to obtain. I called PGE, the city, the builder, the plumber who build the house, and even the manufacturer of the device to see if they could provide this documentation. I spent weeks and finally was able to get the proof Farmers finally signed off on it. Throughout this process, Richard was very helpful. He return my calls and provided advice on how to obtain proof for the gas shutoff. He was actually compassionate about my ordeal and even offered to help pay for a plumber to help me obtain this certification. In the end, I got it figured out but I still stand behind my statement about insurance companies being scammers. They know homes built after 2000 has them installed yet they still force people through this agonizing process. The ones that cannot provide it simply get dropped and they are ok with this. I give Farmers a big fat 0 but Richard So's office a 5. Thanks Richard!

After the following review, Richard So's firm called me and helped me with purchasing additional…read morepolicies. They were knowledgeable and responsive to my questions. --- I have been using Richard So's Farmers Insurance services since 2000. I have a total of 7 policies (home, auto, umbrella, CEA etc.). In the last few months, Richard's team is super unresponsive -even after you do multiple email follows ups or phone follow ups there is no one getting back. I am trying to buy additional insurance policies, and each of these new requests are assigned to different people and even after numerous follow ups and email to Richard, no timely responses are provided. I am concerned about how this company will respond if I get into an accident and need a body shop referral or need a follow up on renewal of my existing policies, because the company is not even responding when I am requesting to buy additional policies.

I have been a client of Shirley's since 2007, when I first started my business. Over the years, she…read morehas always gone above and beyond in keeping me protected and worry free with all my insurance needs. She is THE BEST!!! Thanks Shirley, for all you do!

Shirley was our insurance broker from around 2001 until we left California last month…read more During that time her service, and that of her staff was always impeccable and their responsiveness was outstanding. I wish I had even half her level of service from my new broker here in Hawaii