This is by far the worst experience I have had with ANY insurance company. I have had local…read morecompanies from living in different states so I thought a more local company in OHIO would be best. Sure, most bigger insurance companies are rip offs but at least when life occurs their policies they offer accommodate urgently. This so called "company" should collapse. I do not know what is worse really the fact that there is no urgency or the lack of concernment and disrespect from every single employee that works for Grange. The lack of professionalism is mind blowing. If there is any client that is making a claim one should make sure to respond and return messages but instead no one can answer a phone but much rather text. I had the first adjuster texting me asking me multiple questions when I mentioned to speak by phone he refused and completely stopped responding to me mid sentence. I felt interrogated by the second adjuster, Augustina Mediana, with full blown attitude and lack of respect from person to person and or client to adjuster the whole time as well. All the adjustors rather have gotten off work than to help me get this done sooner. I had to do their job. I reached out to send multiple photos of the accident to never hear back for days, then be told that i have things previously wrong with my car which had irrelevancy saying I had rust on a brand new vehicle instead of looking at actual damage to my car, days later resending photos through app to wait longer to be approved for a cost, wait again longer for their tow truck to then pay out of my pocket for a local tow truck, to wait longer for a rental wasting my days. I had enough of the hurdles so I reached out to an advisor Jim Kozakiewicz who was very understanding at the time which helped figure out some things but claimed I had no more days left on my policy for the rental when it is 100% their fault for putting me through the time I could have had the rental. If this was any other company they would have understood and helped me with the situation and headache I had gone through but nope. No one can get anything done efficiently and they make the client be the middleman doing their job for them. I am then told that they only work with Premier Shops but my shop I go to is Premier and its where I purchased my vehicle. They made it seem like between my shop and this insurance company they do not get along. So instead, send me the money they are suppose to pay off the car? What? No. That seems fishy and if I wasn't a good person I could easily take that money and pretend to my bank that they never sent me money. TOO much running around in circles again doing someone else's job because of incompetence. This is despicable on so many levels. This is not normal. I hope they are investigated.

Do not get home insurance from them if you want anything to be fixed. They do not cover what needs…read moreto be fixed. If they do decide to fix anything they are sooo under estimating the cost. It will cost so much out of pocket on top of filling a clam with them. That it would just be best just to have got a better home insurance company ti start with. So far I have nothing good to say about this company. Home owner beware!!!

Amazing customer service! Great rates! Quick and Easy! Staff is knowledgeable and friendly.read more

best insurance rates around! cheap sr-22 insurance !!…read morefriendly! very helpful! easy to get to! all my insurance questions were answered and i left feeling confident.

Great customer service, took the time to help me out and delivered excellent service. Im a happy…read moresatisfied customer

Best rate for car insurance! Would recommend to a friend!read more

Mr. Dennis helped me so much after my car was hit. When there was a delay for repairs, he called…read morearound to different shops to find someone that could get my car in quicker. He checked up on me and he made sure to update me on my vehicle status.

From the owner: Contact my Agency to get a Quick,Personalized Insurance Quote Today! A great rate is just a call…read moreor click away. As an Allstate Agent in Cincinnati, I know many local families. My knowledge and understanding of the people in this community help me provide customers with an outstanding level of service. I look forward to helping families like yours protect the things that are important - your family, home, car, boat, and more.

I had my insurance with USAA and didn't think State Farm would be able to compete…read more I met with Mark and he went over my existing policy and showed me how State Farm could help. I was able to lower my monthly premium with a little better coverage. Mark is honest and easy to work with!!

Mark is an exceptional State Farm representative. I had an issue with my payment and he helped…read moreresolve my matter in the best way! His guidance was exemplary. I highly recommend Mark Redmond for your insurance needs. He enlightened me in the best way possible. He is kind and very Christianlike. I truly appreciate his insight. Check him out! You'll be glad you did!

I have personally known Mike Yoakum for many years. As a woman, I can say, he has always treated…read moreme with nothing but respect. As a client the office has gone over and above many times. My late husband had Medicare supplemental policies through this agency. The agent came to our house, 20 miles away. Recently, my mortgage was sold and I received a notice from the new company saying I was out of compliance by not having hazard insurance. The notice is alarming, almost threatening, however, I knew all I needed to do was make a quick phone call to the agent and it would all be taken care of.

Mike Yoakum was overly friendly at first, and always tried to pretend that you were old pals…read morewhenever he talked to you. But after years of not listening when we called and raising our rates annually, and moving to a different city, and no longer needing the crazy wheelchair van rental insurace that only Western Reserve would even offer, we decided it was time to shop around. Mike accused my wife of being drunk when we finally chose another insurance company, verbally harassed her, lied about the policy, and tried to bully her into staying. He even had the gall to insinuate "If you're really a Christian you'd stay with us. We're a Christian company." We never once mentioned religion to him. I find that offensive to Christians and non Christians alike. Then he refused to cancel our policy stating that he only works for his clients which we aren't anymore. "We need you to have the agency send a signed cancel on both home and auto." Worst of all, I believe that he's an old school sexist who would never have said half of those things if he were talking to me instead of my wife. True colors shown, he comes off every bit as low as the classic sleezy used car salesman. Best off elsewhere.