I have personally known Mike Yoakum for many years. As a woman, I can say, he has always treated…read moreme with nothing but respect. As a client the office has gone over and above many times. My late husband had Medicare supplemental policies through this agency. The agent came to our house, 20 miles away. Recently, my mortgage was sold and I received a notice from the new company saying I was out of compliance by not having hazard insurance. The notice is alarming, almost threatening, however, I knew all I needed to do was make a quick phone call to the agent and it would all be taken care of.

Mike Yoakum was overly friendly at first, and always tried to pretend that you were old pals…read morewhenever he talked to you. But after years of not listening when we called and raising our rates annually, and moving to a different city, and no longer needing the crazy wheelchair van rental insurace that only Western Reserve would even offer, we decided it was time to shop around. Mike accused my wife of being drunk when we finally chose another insurance company, verbally harassed her, lied about the policy, and tried to bully her into staying. He even had the gall to insinuate "If you're really a Christian you'd stay with us. We're a Christian company." We never once mentioned religion to him. I find that offensive to Christians and non Christians alike. Then he refused to cancel our policy stating that he only works for his clients which we aren't anymore. "We need you to have the agency send a signed cancel on both home and auto." Worst of all, I believe that he's an old school sexist who would never have said half of those things if he were talking to me instead of my wife. True colors shown, he comes off every bit as low as the classic sleezy used car salesman. Best off elsewhere.

I was help by a young man named Kylee Kingsley. He was able to provide me with a great savings on…read moremy home and my car insurance, almost $800 a year in savings! Highly recommend!

From the owner: Insurance Agency - Personal and Commercialread more

Excellent customer service! Very knowledgeable agent and…read morestaff. Offers a variety of insurance and package bundles for savings. You are not just a number with the Pierce Brown agency - they take the time to get to know you and your needs. Highly recommend!

We have been with State Farm for over 30 years and very happy with the services they provide…read more They provide the knowledge and care for our family and we feel very confident with our future planning knowing State Farm is by our side.

Tracy and the team were very professional and helpful. the whole process is streamlined and they…read moreoffer great coverage at a great cost. looking forward to working with this team for a long time.

The staff was very honest, helpful and knowledgeable. They were not pushy, but very attentive to…read morewhat I was looking for in insurance coverage. Working with Tracy and Michael made me feel like I was not getting tricked into something I didn't need. Only wish State Farm would quit using those guys from the KC Chiefs for their commercials.

Abby was outstanding today providing me a life insurance quote. Courteous, friendly, and…read moreprofessional. It's always a pleasure dealing with Melissa Vasquez agency

Excellent costumer service!!! So on point with information delivery, loved the professionalism and…read morewarm service. Totally recommend !!

Always quick to respond and provide any information needed. Valita does great follow though on any…read morechanges or questions. Happy with services provided.

Chris and his team provide excellent and timely service. East to get in touch with and will work…read morehard to meet your needs.

We had the unfortunate happen to our home in October '22, when our guests children left the water…read moreon in our bathroom and stopped it with tissue. After the water ran overnight for nearly 9 hours and we realized it was not just a quick towel dry out, we called Cody Strange, our State Farm agent with the news. Cody and team, along with our adjuster Jennifer Smith stepped in and made our difficult situation bearable. The professionalism is unmeasurable. I highly recommend Cody Strange and State Farm for all your insurance needs. They exceeded all of our expectations.

Do not trust them with your banking or credit card info! They went and took my car and homeowners…read morepremiums without my permission. I told them I would pay monthly. No automatic deductions. They went and did it anyways and are refusing to return my money. Look up State farm. That have a FB page called State farm sucks. Now I know why! They took to much money and without permission, said they would reverse charges and return. Called me today to tell they are not returning it. They have lied for a solid week and a half about this. Plus I'm hearing horror stories regarding claims for the tornado victims. You've been warned. Do not trust them. Not only this office. Their horrible rep procedes them. Wish I knew before. And they have the nerve to text me everyday to sign the forms for automatic payments. After, they went into my account and took funds anyways. Do your research. I'm not the only one apparently!