"I had a really positive experience with this insurance…read moreestimator. They took the time to explain everything clearly and helped me find the best options for my needs. I truly appreciated their patience and professionalism. Highly recommend their services!"

All went well from the beginning to the end of my claim . The claim department people were very…read morehelpful and responded to my needs . I recommend mercury insurance .

We've been with Partner Agency for over 10 years and this review is way overdue. They have always…read morebeen extremely helpful, responsive and kind. Monica Cook has been my representative and she's been always on top of my policy, reminding me of changes that could save me money and help me. I wouldn't trust my insurance to anyone else. Thanks Monica.

Jack the agent at Partner Agency Insurance was very helpful in arranging new auto insurance at a…read morereasonable price. He seems to be well qualified as an independent agent.

Debbie is great! Always greets me with a smile whenever I go inside to pay for my insurance. She…read morealways offers to go over my auto insurance to make Sure everything is correct and up today. Give her a call for car insurance!

Matthew was very helpful in setting up my new auto insurance policy. He made the whole process…read moresmooth and easy. I'd definitely recommend working with him.

Micaila helped me out on a Wednesday morning. Needed help finding an affordable car insurance…read moreoption since leaving State Farm. Micaila was kind , courteous , and consistent throughout the whole phone interaction that it made signing up and getting insured an easygoing experience. She even checked in and called back several days later to see if I had any questions or concerns regarding the policy I signed up for. Will be giving this new insurance a try and will see how the following months goes. But the customer service was by far the best part of signing up for their service. So thank you and Merry Christmas ;D

Your company phone tree and service is horrid! Once again I will walk into the Brea office for…read moregreat services. Disconnect your phone system it is horrid.

Won is great insurance guy he always has time for his customers and parking is great I reccomend…read morehim all day long

Even though we didn't sign up with Mr. Soh he was very professional and very honest with the rates…read more He gave me a quote and because of my age it was going to come out very expensive. So he recommend me to other places that maybe cheaper. I highly recommend Mr. Soh to anyone.

I can't say enough great things about our insurance agent, Marisol Botello Sierra at Allco…read moreFullerton Insurance. She has been our trusted agent for over 9 years, and throughout that time she has consistently gone above and beyond for our family. Marisol is incredibly responsive, knowledgeable, and detail-oriented. Whether it's helping us secure the right coverage or guiding us through claims, she handles everything flawlessly and makes what could be stressful situations feel easy and manageable. Most recently, when we needed homeowners and auto insurance quotes for vehicles relocating to Nevada, Marisol didn't just provide standard options--she took the extra step to research bundling opportunities, explore multiple carriers, and even reach out to other agents when needed to ensure we were getting the best possible coverage and value. What truly sets Marisol apart is her dedication and care. She treats our needs like her own, always follows through, and works tirelessly to find the best solutions--even when it requires extra effort or out-of-state coordination. If you're looking for someone you can trust long-term, who will advocate for you and consistently deliver outstanding service, I highly recommend Marisol Botello Sierra and the team at Allco Fullerton Insurance.

Odette McGowen at Allco has been my agent from day 1 and has always went above-and-beyond to make…read moresure I am set up as best as possible with my insurance plans. She has also been very responsive and efficient with all my customer requests, for minimal turnaround times from the insurance companies. I highly recommend Odette for all your insurance needs!

Very caring and knowledgeable. Diane is the best agent you could ever ask for and she goes the…read moreextra mile as well as her staff. David and Yidera are awesome

No one likes to deal with insurance matters, but I have to say I actually enjoy dealing with the…read moreteam at Diane Viadero Insurance for State Farm. David Rivas, in particular is my favorite. He is quick to respond, keeps the hassle to a minimum, accommodates me when I have to do most of the business via email, and we get great rates with all the discounts-- good driver, multi-vehicle, long term customer, etc. I have always had great customer service with Viadero insurance, even when David hasn't been available, but we all have favorites. Diane is also very hands on and proactive keeping an eye on both coverage and rates, making sure all of our needs are met. I highly recommend Diane Viadero and her State Fam team (especially David!!)

Subject: Formal Complaint Regarding Unethical Billing & Customer Service…read more To Whom It May Concern, I strongly advise against choosing The Hartford for insurance. Our experience has been nothing short of frustrating and irresponsible on the company's part. When my parents and I initially contacted The Hartford to bundle their home and auto policies, the customer service was warm, responsive, and accommodating. However, when an issue arose, every representative we spoke to was dismissive, unhelpful, and, at times, outright rude. This experience proves that saving a few dollars is not worth the stress and risk The Hartford has put us through. The Issue: We moved our home and auto policies to The Hartford after receiving a solicitation for lower rates, switching from State Farm after nearly 35 years. We bundled both policies and set up automatic payments of $390 per month. We reasonably assumed this amount covered both policies. However, in March 2025, we **accidentally** discovered that our **auto policy had been canceled three months earlier, in December 2024, due to non-payment**--without a single notice, call, email, or letter from The Hartford. We had been driving uninsured for three months without knowing. Unacceptable Customer Service & Lack of Notification: - No Notice of Cancellation: Despite being on autopay, we never received a single alert, statement, or notification that our payments were not covering both policies or that our auto insurance was at risk. - Refusal to Reinstate or Offer a New Policy: When I called to pay and reinstate the policy, I was informed that The Hartford does not reinstate policies canceled for non-payment--nor would they allow us to create a new one. - Rude & Unprofessional Treatment: When I requested proof of any missed payment notifications, I was met with condescension. The agent had no record of any letters or emails indicating that our policy was in default. - No Access to a Supervisor: When I escalated the matter, I was told that **supervisors do not take calls** and would have to call me back. I complied, but after 48 hours, no one reached out. - Failure to Follow Through: I called again, and a different agent submitted another request. Three more days passed--still no response. - Finally Reaching a Manager (After Multiple Calls & Delays): When I finally spoke with Jody M. from California, his response was dismissive, stating that we "should have logged into the website" to check for issues--despite the fact that our auto-payments were being processed and we received emails that **never indicated** a problem. The Consequences & Next Steps: - Driving uninsured for three months is terrifying and completely unacceptable.** The Hartford's negligence put us in a dangerous position. - We are filing a complaint with the **Better Business Bureau (BBB)** to formally document The Hartford's deceptive and unethical practices. - We will be **moving our homeowners policy immediately** and transitioning all policies away from The Hartford, including our **second home policy.** This experience has been a disaster. We trusted The Hartford with our family's financial security and safety, and instead, we were met with deception, negligence, and complete disregard for customer care. Sincerely, Gutted Customer who is also a real estate agent that intends to share this story with every client I meet.

I switched my auto insurance because of their misleading information that would lower our rate with…read moreno accidents and if you don't report your mileage every year to them for an additional discount especially after retiring and not driving car as much they still would not honor a change in our rate. My husband is a Vet and we went to USAA, way better rate pay a lot less. But when I called them they took my info over phone rep told me I would have a prorated check mailed and asked for an email along with new declaration page from new auto insurance. Did all that now we got a letter from a collection agency named Brown & Joseph, LLC TELLING ME TO SEND SAME INFO they will have someone review it in her department then they will forward to Hartford and they will make the determination. DO NOT USE THIS COMPANY. WE HAVE A VERY GOOD DRIVING RECORD NO ACCIDENTS AND WHEN THEY TOLD ME WHAT YEARLY MILEAGE THEY HAD US DOWN FOR I MENTIONED THAT WAS WAY TO HIGH. They would not correct it. Had them for 7 years and got ripped off hundreds now we are saving $400.00 yearly These people need to be sued.

I got referred to Anthony at Festival Auto Insurance and I'm glad I did. We were shopping around…read morefor different quotes, and they gave me the best coverage at the most reasonable rate. Great service and easy to work with. I would definitely recommend them to friends and family.

Great service. Glad we found them last year. I recommend them to all my family and friendsread more

If you are looking for a great Insurance Agent Jennifer Bell is one of the best. The rates for…read moreinsurance is great and she takes care of her clients. I have purchased several types of insurance from her and after careful review of other companies Allstate is top value for money.