In April of 2021 I purchased and moved into a BRAND NEW home. In my mind this meant that I would rarely - if ever - run into any mechanical or structural issues; especially not within the first few years. However, I have had multiple issues with the A/C system in the course of a year and a half - all of which have been related to the hack job installation performed by All Star Cooling & Heating.
Within only a few months, the A/C completely froze up. This should NOT happen on a brand new unit! Unless, of course, there were issues with the installation. Luckily, I was able to resolve this issue myself.
Shortly after the first incident, after only owning and living in my brand new home for approximately 3.5 months, the A/C completely quit functioning. I corresponded with the home builder and they recommended I have the original company, All Star Cooling & Heating, come out to address the problem. After dealing with an interior temperature of 90+ degrees and hours of my time wasted with incompetent employees from All Star Cooling & Heating onsite, the laborers didn't mention any major problems to me but merely attributed the issue to a loose fitting. All Star Cooling & Heating tightened the fitting and topped off the coolant then never returned.
Approximately a year after All Star Cooling & Heating essentially put a bandaid on the issue (16 months in the home), my A/C began to show the same signs that it did as it was going out last summer.
At this point, I took it upon myself to call a company that I know and trust to come out and asses the problem. Within less than an hour, the technician from this other company was able to identify multiple issues that were all caused from the terrible installation done during the initial home build.
Below are the issues that were identified:
-There was a piston installed on the evaporator. However, this unit was designed to have a TXV for best operation. The superheat was only running at 1.5 degrees, which result in premature compressor failure.
-The o-ring on said piston fitting was the wrong size and was leaking.
-The coil box was only supported by one small chain in the middle, thus causing it to sag out of shape and not drain properly.
-One of the return air ducts had fallen off and was sucking air in from the attic.
Because of All Star Cooling & Heating, I had to pay nearly $1,000 to have all of their mistakes fixed; not to mention the year and a half worth of high electricity bills that I was paying due to most of my cool air blowing directly into the attic, rather than the home. I know that I am not the only one that has had issues with their installation. I have spoken to 4 other homeowners in my neighborhood, who had their A/C systems installed by All Star Cooling & Heating, that have had their systems cause them countless issues.
Whatever you do, DO NOT settle for All Star Cooling & Heating. Stay far, far away from this joke of a company. read more