I seldom leave narrative reviews. However, I am extremely impressed with Dr Narayanan. Among one of…read morethe best specialist referrals I have ever received. Really like his style - approachable, gracious, thorough, conversational. Felt like he was genuinely interested in me as a person - not just a set of lab values.

From the owner: When you access a Sutter Health network hospital, physician or medical specialist, you'll be…read moretapping into Northern California's premier care network for you and your family. As recognized leaders in cardiac care, women's and children's services, cancer care, orthopedics and advanced patient-safety technology, Sutter Health cares for more than 3 million people annually - sharing best practices, resources and a not-for-profit mission across the region for extraordinary clinical outcomes. With most insurance plans accepted, and many facilities offering same-day appointments, Sutter is your partner in health.

This is a review of Dr. Tiffany Ngai…read more Some people are accident-prone. At least I'm not. But how about being infection-prone? Yikes! This is the story of my life, as every now and again, some infectious malady will bite me in my ass! This last time a month ago, it nearly cost me my life when I was infected with Ecoli and intubated in ICU. Maybe I was destined to meet Dr. Ngai, an infectious disease doctor extraordinaire, from St. Joseph Infectious Disease medical group. Don't be misled by her youthful looks for she has a wealth of knowledge and experience under her belt. Her credentials are impressive. Her bedside manners are exemplary. She is board certified in internal medicine with a specialty in infectious disease and awarded Fellowship from UCSF. She eased my distress by saying she would recommend the "biliary drain" procedure to me like she would to her father if he ever needed one. How reassuring can that be? Dr. Ngai has for sure gone above and beyond by treating me like her father! How cool was that? I was administered intravenously a very potent antibiotic, Zosyn (Dr. Ngai-approved), targeted on the ecoli bacteria. In 5 days flat, I recovered from a near death situation to being the healthiest patient in ICU! The ICU hospitalist booted me out and I was transported to Oncology unit to recuperate. Dr. Ngai took over the rest in joint consultations with my oncologist and interventional radiologist. The bacteria are now behind me, no more low-grade fevers and most importantly, no more pain and internal bleeding. 3 cheers for Dr. Ngai.....a physician with an infectious personality!

Our family had a very frightening experience that showed us the true difference attentive medical…read morecare can make. My grandma first went to the ER at Kaiser Permanente, where her symptoms were dismissed as anxiety. Despite clear concerns and our requests to look deeper, no thorough evaluation was done and she was sent home. Only a few hours later her condition became critical and she had to be taken by ambulance to Mercy San Juan Medical Center. From the moment we arrived, the staff took her seriously. They listened carefully to every detail we shared and performed a full evaluation. The nurses and doctors were patient, understanding, and supportive -- answering all of our questions and making sure we understood everything. Most importantly, they properly diagnosed her with a heart block, something that had been completely missed earlier. She was then transferred to Mercy General Hospital where she received exceptional care. She underwent surgery and had a pacemaker placed. Throughout her stay the staff remained compassionate, communicative, and attentive to both her and our family. We truly believe Mercy's thoroughness and willingness to listen made a life-saving difference. Thank you to the Mercy teams for taking concerns seriously and providing the care every patient deserves.

I stayed overnight at Mercy General Hospital when I had a total knee replacement in March 2026…read more The poor nurses were overworked and did not have a nursing assistance. The only one they did have was covering as a sitter. Therefore, I never saw my nurse. My knee was completely numb and I was not able to get out bed. When I had to go to the bathroom I was placed on a pure wick. However, the nurse forgot to turn it on and when I urinated it went all over the bed. Most of the nurses acted like it was an inconvenience whenever I needed help or had a question about continuing my cardiac medication for my irregular heart rhythm. It was also impossible to get the equipment needed for home. The social worker wanted to send me home without a walker after a total knee replacement? I also had to wait for the referral for physical therapy and home health. Nothing was set up prior to my going home. I had to take care of it myself. This hospital has a lot to learn about patient care and the quality they provide. I worked in a hospital for 20 years in Southern California. This is by far the worst service and I am shocked. So many safety issues and disregard for patient care.

Unfortunately I needed to see a doctor while here in Sonoma, on vacation. But I cannot say enough…read moregood things about this hospital! I was seen quickly, the nurse (Erin) was very kind & sweet, the doctor was nice, quick & efficient. I was in, treated, and out within 2 hours. Thank you!

Everything except heart exam which was extremely painful. The nurse was trying to do a good job but…read morethe pressure to obtain a good image was too much.

ABSOLUTELY POOR CUSTOMER SERVICE. The lady on the phone was rude, and called me the day before my…read moreappointment to tell me that my insurance wouldn't work under theirs and that I couldn't be seen unless I CALLED, the insurance to request a direct transfer, are you f#%king kidding me? Mind you, I made the appointment two months ago and everything was fine and dandy, but thanks to this lady I'm just now learning A DAY BEFORE THE APPOINTMENT, that I might not even get approved to come in. This places a joke, go somewhere else!

I've been a patient at this hospital three times in the past, but my mother recently had surgery…read morehere so I'll be reviewing Sutter Solano Medical Center from all experiences. First off, I've never had any problems with registration any time I've been here. The most recent registration clerk, that helped us out, was a very sweet and friendly woman. We had a great conversation while she checked my mom in for her surgery. In fact, all of the staff that I've interacted with are amazing, except the hospitalist that initially admitted me into the hospital nearly 5 years ago (he was a bit of a jerk). The other hospitalist I had was amazing. When he found out I was going into medicine, when he caught me studying for organic chemistry back then, he basically pampered me. I remember before he discharged me, he gave me candy and just talked to me about his experience going through medical school back in the day. It was quite entertaining and it helped to distract me from my predicament at that time. The facility itself is well kept and orderly, including the waiting room by the ER. The pre/post-op surgery room still looks the same after nearly 10 years of having my last surgery at this facility. It's not super spacious; however, it get's the job done. The inpatient rooms, from what I can remember, are pretty spacious. I was lucky enough to have a room to myself, when I was admitted almost 5 years ago, and I had a view of the helicopter pad (which I don't believe they use anymore). I like the new area where family members can wait on their loved ones who are having surgery. It's conveniently located right next to the cafeteria, which is helpful if you are stuck at the hospital for nearly 12 hours like I was. They also have a screen where you can check up on your loved one's surgery status (as in if they're still in pre-op, currently having the procedure, or are in recovery). Overall, I'm very satisfied with the care that my mom and I received here. The staff here are wonderful at what they do. They are truly compassion for patients and their families.

My wife was recently treated for kidney stone at John Muir Health in Walnut Creek and Concord. I…read morewould like to describe the outstanding care she received at both locations. Recently, on a Sunday evening, after our daily walk, she complained of unbearable pain in her lower left back. We called the Moraga-Orinda paramedics and they showed up in 3 minutes! She was given pain killers and rushed to John Muir Hospital in Walnut Creek, the closest location for us. At John Muir Emergency Department, she was attended to immediately. The physician, Dr. Kessler, after examining her, immediately opined that it looks like kidney stone! He ordered a CT Scan and a medium to large size kidney stone was confirmed. Dr. Kessler prescribed pain killer, necessary medication and admitted her since the pain was unbearable for her to handle at home. Krystal and Kamala was the first nurse-team we had. They were both excellent, caring and compassionately attended to my wife as often as needed even during the night. After seeing the excruciating pain, they arranged an urologist consulting and a decision was made to do a Ureteroscopy and blast the stone into small fragments/dust. Since this procedure was done only at the Concord location of John Muir, my wife was transported by an excellent ambulance team to Concord location. In Concord, she was given excellent care by RN Mary and RN Emmeline - they were really amazing! My wife needed help often, and the nurses never ever complained (even at night) and helped my wife with a cheerful smile every time! The next two days, she was given outstanding care by Dr. Khan and the nursing team of Sarah and Benjamin. Sarah is very knowledgeable, competent, very compassionate, cheerful and friendly. She followed the protocol strictly for every care-activity and her attention to detail was amazing. For example, she had to check my wife's blood glucose regularly. Every time, Sarah would poke the finger, remove the first drop of blood the comes out with a gauze (since the first drop was in contact with the needle), press the finger to get the next drop and use it to test blood glucose! And, Sarah was training a student nurse and she was painstakingly describing every step of every procedure in great detail to the student while taking excellent care of my wife. The urologist, Dr. Chang, was very friendly, and explained to wife the details of the procedure. His attention to detail was also amazing. Since the kidney stone was in the lest ureter, he used a marker on my wife left leg to highlight that it is the left ureter! The Nurse practitioner from his office, Vivian, scheduled the surgery and communicated with us daily. She showed real concern and empathy for my wife's ordeal. The procedure was successful and the excruciating pain stopped almost immediately afterwards. Dr. Chang had written a detailed description of every step of the procedure in my wife's My Chart - it was comforting to read the detailed report. She was discharged the next day. The care my wife received from the Doctors and Nurses at John Muir Hospital in Walnut Creek and Concord was consistently excellent - the quick/initial diagnosis at ER, confirmation through CT Scan, excellent execution of the procedure by the Urologist and the awesome care she received from the Nursing Team after the procedure - all outstanding! We have lived in Contra Costa County for over thirty years and have had treatments at John Muir Hospital a few times and we experienced excellence every time! We highly recommend John Muir Hospitals and their outstanding team of Physicians and Nurses.

Worse place to come for emergency. They will make you wait for over 5 hours. They don't give a…read moreshit. Don't come here.

I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

From my pre-op appointment to the day of surgery, every single staff member I interacted with at…read moreDoctor's Hospital was exceptional. Everyone was kind, informative, patient, and genuinely caring. I had never been to this hospital so I wasn't sure what to expect but they took the time to answer my questions, explained everything clearly, and made me feel very comfortable every step of the way. Having surgery is stressful, but the entire team made the experience as smooth and positive as possible. I am so grateful for the excellent care I received and truly appreciate the compassion and professionalism shown by everyone involved. Wonderful hospital and an outstanding staff. Thank you for taking such great care of me!

Doctors Medical Center has an incredible staff, especially in the labor and delivery and surgery…read moredepartments. They truly go above and beyond to care for their patients. A special shoutout to all the nurses for being so compassionate, supportive, and honest throughout the experience.

We love, Dr. Cox! He takes care of our three children, and has been excellent for all of them. He's…read morevery compassionate, and cares about concerns that we had his first time parents with our daughter, and as parents trying to manage twins. The staff members that work with him are also kind.

I hardly ever write reviews, but wanted to share my experience as we are first time parents looking…read morefor a good pediatrician. Christopher Cox showed no compassion or empathy the moment he walked in. His assistant told us that we need to get his discharge weight from dignity health as they didn't have this information. So I called dignity health right away trying to get this information even though they should be the ones communicating with dignity health to get this. I wasn't told to bring any kind of information when I set up the appointment either. Mind you that our newborn is 4 days old and my wife just had a c-section and we're both running on no sleep. Christopher Cox walks in without a smile almost like he's annoyed that I'm on the phone. I explain to him that I'm trying to get his discharge weight. I'm hectically on the phone and trying to listen to him at the same time and I eventually get the information. I put the phone on speaker so he can hear the weight. The moment I do that he gruntled to himself "why do people always do this?" Referring to me putting the phone on speaker. Then he gets mad because she says the weight in kilograms instead of pounds and then after all that, tells me we don't need this information and blames his assistant for even asking us to get the discharge weight. He then says he only needs the weight at birth even though my wife and I both gave him and the assistant the weight at birth the moment he walked into the room. He also was annoyed that we didn't give him his hepatitis B vaccine at birth (waiting for the 2 month period to give him this) and told us the state of California bothers him whenever his patients don't get this vaccine. Him and his staff all just seem like they don't want to be there. Also, it's a little understandable if the office was super busy, but it was dead and we were literally the only people in the office then. If you want a pediatrician who shows empathy and is enthusiastic to work with children, trust me do not go here!