I seldom leave narrative reviews. However, I am extremely impressed with Dr Narayanan. Among one of…read morethe best specialist referrals I have ever received. Really like his style - approachable, gracious, thorough, conversational. Felt like he was genuinely interested in me as a person - not just a set of lab values.

From the owner: When you access a Sutter Health network hospital, physician or medical specialist, you'll be…read moretapping into Northern California's premier care network for you and your family. As recognized leaders in cardiac care, women's and children's services, cancer care, orthopedics and advanced patient-safety technology, Sutter Health cares for more than 3 million people annually - sharing best practices, resources and a not-for-profit mission across the region for extraordinary clinical outcomes. With most insurance plans accepted, and many facilities offering same-day appointments, Sutter is your partner in health.

This is a review of Dr. Tiffany Ngai…read more Some people are accident-prone. At least I'm not. But how about being infection-prone? Yikes! This is the story of my life, as every now and again, some infectious malady will bite me in my ass! This last time a month ago, it nearly cost me my life when I was infected with Ecoli and intubated in ICU. Maybe I was destined to meet Dr. Ngai, an infectious disease doctor extraordinaire, from St. Joseph Infectious Disease medical group. Don't be misled by her youthful looks for she has a wealth of knowledge and experience under her belt. Her credentials are impressive. Her bedside manners are exemplary. She is board certified in internal medicine with a specialty in infectious disease and awarded Fellowship from UCSF. She eased my distress by saying she would recommend the "biliary drain" procedure to me like she would to her father if he ever needed one. How reassuring can that be? Dr. Ngai has for sure gone above and beyond by treating me like her father! How cool was that? I was administered intravenously a very potent antibiotic, Zosyn (Dr. Ngai-approved), targeted on the ecoli bacteria. In 5 days flat, I recovered from a near death situation to being the healthiest patient in ICU! The ICU hospitalist booted me out and I was transported to Oncology unit to recuperate. Dr. Ngai took over the rest in joint consultations with my oncologist and interventional radiologist. The bacteria are now behind me, no more low-grade fevers and most importantly, no more pain and internal bleeding. 3 cheers for Dr. Ngai.....a physician with an infectious personality!

Our family had a very frightening experience that showed us the true difference attentive medical…read morecare can make. My grandma first went to the ER at Kaiser Permanente, where her symptoms were dismissed as anxiety. Despite clear concerns and our requests to look deeper, no thorough evaluation was done and she was sent home. Only a few hours later her condition became critical and she had to be taken by ambulance to Mercy San Juan Medical Center. From the moment we arrived, the staff took her seriously. They listened carefully to every detail we shared and performed a full evaluation. The nurses and doctors were patient, understanding, and supportive -- answering all of our questions and making sure we understood everything. Most importantly, they properly diagnosed her with a heart block, something that had been completely missed earlier. She was then transferred to Mercy General Hospital where she received exceptional care. She underwent surgery and had a pacemaker placed. Throughout her stay the staff remained compassionate, communicative, and attentive to both her and our family. We truly believe Mercy's thoroughness and willingness to listen made a life-saving difference. Thank you to the Mercy teams for taking concerns seriously and providing the care every patient deserves.

I stayed overnight at Mercy General Hospital when I had a total knee replacement in March 2026…read more The poor nurses were overworked and did not have a nursing assistance. The only one they did have was covering as a sitter. Therefore, I never saw my nurse. My knee was completely numb and I was not able to get out bed. When I had to go to the bathroom I was placed on a pure wick. However, the nurse forgot to turn it on and when I urinated it went all over the bed. Most of the nurses acted like it was an inconvenience whenever I needed help or had a question about continuing my cardiac medication for my irregular heart rhythm. It was also impossible to get the equipment needed for home. The social worker wanted to send me home without a walker after a total knee replacement? I also had to wait for the referral for physical therapy and home health. Nothing was set up prior to my going home. I had to take care of it myself. This hospital has a lot to learn about patient care and the quality they provide. I worked in a hospital for 20 years in Southern California. This is by far the worst service and I am shocked. So many safety issues and disregard for patient care.

Everything except heart exam which was extremely painful. The nurse was trying to do a good job but…read morethe pressure to obtain a good image was too much.

Went to SVH for a colonoscopy with Dr A. Everyone was friendly, competent and efficient. Hospital…read morewas clean. Nurses and doctor did a great job explaining everything that was happening. They were on time and made me very comfortable . Will definitely recommend this hospital and Dr Alexandridis.

I've been a patient at this hospital three times in the past, but my mother recently had surgery…read morehere so I'll be reviewing Sutter Solano Medical Center from all experiences. First off, I've never had any problems with registration any time I've been here. The most recent registration clerk, that helped us out, was a very sweet and friendly woman. We had a great conversation while she checked my mom in for her surgery. In fact, all of the staff that I've interacted with are amazing, except the hospitalist that initially admitted me into the hospital nearly 5 years ago (he was a bit of a jerk). The other hospitalist I had was amazing. When he found out I was going into medicine, when he caught me studying for organic chemistry back then, he basically pampered me. I remember before he discharged me, he gave me candy and just talked to me about his experience going through medical school back in the day. It was quite entertaining and it helped to distract me from my predicament at that time. The facility itself is well kept and orderly, including the waiting room by the ER. The pre/post-op surgery room still looks the same after nearly 10 years of having my last surgery at this facility. It's not super spacious; however, it get's the job done. The inpatient rooms, from what I can remember, are pretty spacious. I was lucky enough to have a room to myself, when I was admitted almost 5 years ago, and I had a view of the helicopter pad (which I don't believe they use anymore). I like the new area where family members can wait on their loved ones who are having surgery. It's conveniently located right next to the cafeteria, which is helpful if you are stuck at the hospital for nearly 12 hours like I was. They also have a screen where you can check up on your loved one's surgery status (as in if they're still in pre-op, currently having the procedure, or are in recovery). Overall, I'm very satisfied with the care that my mom and I received here. The staff here are wonderful at what they do. They are truly compassion for patients and their families.

ABSOLUTELY POOR CUSTOMER SERVICE. The lady on the phone was rude, and called me the day before my…read moreappointment to tell me that my insurance wouldn't work under theirs and that I couldn't be seen unless I CALLED, the insurance to request a direct transfer, are you f#%king kidding me? Mind you, I made the appointment two months ago and everything was fine and dandy, but thanks to this lady I'm just now learning A DAY BEFORE THE APPOINTMENT, that I might not even get approved to come in. This places a joke, go somewhere else!

This review is for Doctor Kevin Tao!!! He is so amazing and will get the testing down for you…read more If you come here, and get him you are so lucky. I haven't been feeling well since I had my baby in 2020. No one seems to really care either. I just try to remain positive until I have to take a trip to the ER. At times, I lose faith in the health care system- seems like we're just in line for another death case sometimes. And then a doctor like Dr. Kevin Tao gives you a little bit of hope in making you feel like you're okay. 10/10 for Dr Tao.

Worse place to come for emergency. They will make you wait for over 5 hours. They don't give a…read moreshit. Don't come here.

We had to bring my dad to the ER three times in five days before he was admitted to the hospital…read more He had an antibiotic resistant, hospital acquired infection in his hand after having a MOHS surgery from a Sutter dermatologist in October. He had already had a course for 14 days of an oral antibiotic which ultimately failed to treat the infection. Only when his hand had swelled up to the size of a balloon and he couldn't bend his fingers did they admit him. The good news: my Dad had five days of two different IV antibiotics. He is on the mend. His primary care doctor and her colleagues from Sutter were attending physicians which was reassuring. Some of the nurses were wonderful. Hailey, Ruth, and Jessica. Several CNA's were wonderful as well. But on some shifts the care team checked in initially but never seemed to be around. Other shifts he had lots of help. The staff seems overwhelmed and burdened. Some went the extra mile but it seems like a very difficult environment to work in. The bad news: The hospital stay itself was traumatizing for my Dad at almost 87. He had some adverse reactions to the medications (painkillers) and he was clearly delirious for a few days. I'm not sure what happened one night but he apparently got angry at the nurse's station because they were very loud (this was something I noticed in the daytime) and yelled and was apparently intimidating. The next day my Dad had a bed alarm so he couldn't leave his bed. Not even move a butt cheek or it would go off! He told me he felt like he was in prison. He was not oriented to person, place, or time due to his infection and treatment and he felt trapped. I tried to reassure him and I spent many hours in the hospital but the fifth day of his hospitalization he called me at 7 am and said he thought he would die if he had to stay there one more night. He told his doctors as well and they fast tracked his medication delivery and he was released at about 8:30 that night. I heard the nurses call a family member of another patient asking them to come and sit with her because she was pulling out her IV's repeatedly, so it seems that agitation is not out of the norm here. Food: The food is terrible. I had to bring my dad soups and sandwiches because the food was dreadful. He wouldn't eat anything they provided for five days. Unfortunately every meal smelled horrible and was unpalatable. It was basically prison industrial complex food. Thick sliced industrial turkey breast, a scoop of instant mashed potatoes, wilted frozen green beans, and a slather of bright yellow gravy was repeated twice. Dessert was usually sherbet or canned fruit. Breakfast was a bagel and eggs from a carton, scrambled. What is bizarre is that he had a three day stay in the same hospital last year in the cardiac ward and he enjoyed the food. It had fresh ingredients and an appealing quality. Not sure if it was b/c a different ward or if they changed their food vendor. Care for the person: most hospitals have a whole person care approach: they will ask if a patient wants a chaplain, if they have dietary preferences, not here. Absolutely no personal approach or support is provided. Their nondenominational "chapel" is a room with chairs in it. The rooms are all doubles and you are crammed in. Dad had four roommates in five days. His half of the room was directly opposite the nurse's station and they were joking and chit chatting at a significant steady and high pitch. Then he could never see out the window because his roommate had the window view. There were two sets of care team members coming and going- like grand central station. Plus visitors, phone calls, two tvs....disorienting if you were well, let alone sick. Leaving the hospital a CNA that was transporting him at discharge popped in behind the curtain without warning when he was on the side if his bed in underwear....began twisting and lifting my dad's arthritic legs so aggressively that he was getting hurt. I essentially pushed her aside and dressed him myself. Then she argued with me about what floor I was parked on. A bizarre end to a challenging stay. My dad said he felt like he was released from prison that night. He had some PTSD from being in this hospital this time. He is on the mend. We are grateful for the treatment he received. But the environment of the hospital was so challenging that my Dad said he wants to go to Mercy hospital on J St. if he ever needs care. The nursing staff and care environment, whole person approach is caring and calm there. A bonus is the food is fabulous and made from scratch in-house. If he has to go to Sutter Hospital again he said he would prefer to die. I have visited folks in a number of hospitals over the years, and I can say this stay was one of the most chilling and negative experiences ever from ER to discharge. I'm a Sutter patient and I'd be terrified to go to this hospital as a patient...

The er put my 15 year old in the peds section and expected her to wait TWO HOURS for TRIAGE while…read moreshe was crying out in pain. I took her to Davis. She just had her appendix out. 2 hours to triage a child screaming out in pain is in NO WAY ACCEPTABLE. I'll be filing an actual complaint, too. For reference, there were two other patients in the entire waiting room. I've been to this hospital several times and never saw them take that long to triage anyone. You could have helped the kid, smh.

We have to go to ER , after my husband had an accident at work , since we got there he was able to…read moreregister right away the ladies at the front desk were so friendly and they want to make sure he was comfortable, he was seeing by Doctor Stephen Wesely , I have to said that I has been in a few ER and this doctor has been the sweetest , worried about the situation and explaining what it was going to be treatment and the follow up, while we went to another area because he need antibiotics he was checking on us , and the nurse in charge was the sweetest and telling us all the things we need to do in the following days , I'm so thankful for all the attention and the kindness of all the staff

My daughter in love went into triage-labor and delivery 11/12/25 about 12 pmish. They sent her home…read morebecause she wasn't dialated to 6 (apparently 4 isn't acceptable). She was in HORRIBLE pain, and went back that evening. Arrived at 7:59pm, couldn't walk because pain was unbearable. The security guard helped wheel her in. The nurses delivered the baby at 8:22. They were also confused why she was sent home, and were ABSOLUTELY amazing!!! This is unacceptable for a pregnant woman to have to experience. Doctors Hospital needs to take better care of their pregnant women, and should be ashamed of themselves!

We love, Dr. Cox! He takes care of our three children, and has been excellent for all of them. He's…read morevery compassionate, and cares about concerns that we had his first time parents with our daughter, and as parents trying to manage twins. The staff members that work with him are also kind.

I hardly ever write reviews, but wanted to share my experience as we are first time parents looking…read morefor a good pediatrician. Christopher Cox showed no compassion or empathy the moment he walked in. His assistant told us that we need to get his discharge weight from dignity health as they didn't have this information. So I called dignity health right away trying to get this information even though they should be the ones communicating with dignity health to get this. I wasn't told to bring any kind of information when I set up the appointment either. Mind you that our newborn is 4 days old and my wife just had a c-section and we're both running on no sleep. Christopher Cox walks in without a smile almost like he's annoyed that I'm on the phone. I explain to him that I'm trying to get his discharge weight. I'm hectically on the phone and trying to listen to him at the same time and I eventually get the information. I put the phone on speaker so he can hear the weight. The moment I do that he gruntled to himself "why do people always do this?" Referring to me putting the phone on speaker. Then he gets mad because she says the weight in kilograms instead of pounds and then after all that, tells me we don't need this information and blames his assistant for even asking us to get the discharge weight. He then says he only needs the weight at birth even though my wife and I both gave him and the assistant the weight at birth the moment he walked into the room. He also was annoyed that we didn't give him his hepatitis B vaccine at birth (waiting for the 2 month period to give him this) and told us the state of California bothers him whenever his patients don't get this vaccine. Him and his staff all just seem like they don't want to be there. Also, it's a little understandable if the office was super busy, but it was dead and we were literally the only people in the office then. If you want a pediatrician who shows empathy and is enthusiastic to work with children, trust me do not go here!