I seldom leave narrative reviews. However, I am extremely impressed with Dr Narayanan. Among one of…read morethe best specialist referrals I have ever received. Really like his style - approachable, gracious, thorough, conversational. Felt like he was genuinely interested in me as a person - not just a set of lab values.

From the owner: When you access a Sutter Health network hospital, physician or medical specialist, you'll be…read moretapping into Northern California's premier care network for you and your family. As recognized leaders in cardiac care, women's and children's services, cancer care, orthopedics and advanced patient-safety technology, Sutter Health cares for more than 3 million people annually - sharing best practices, resources and a not-for-profit mission across the region for extraordinary clinical outcomes. With most insurance plans accepted, and many facilities offering same-day appointments, Sutter is your partner in health.

This is a review of Dr. Tiffany Ngai…read more Some people are accident-prone. At least I'm not. But how about being infection-prone? Yikes! This is the story of my life, as every now and again, some infectious malady will bite me in my ass! This last time a month ago, it nearly cost me my life when I was infected with Ecoli and intubated in ICU. Maybe I was destined to meet Dr. Ngai, an infectious disease doctor extraordinaire, from St. Joseph Infectious Disease medical group. Don't be misled by her youthful looks for she has a wealth of knowledge and experience under her belt. Her credentials are impressive. Her bedside manners are exemplary. She is board certified in internal medicine with a specialty in infectious disease and awarded Fellowship from UCSF. She eased my distress by saying she would recommend the "biliary drain" procedure to me like she would to her father if he ever needed one. How reassuring can that be? Dr. Ngai has for sure gone above and beyond by treating me like her father! How cool was that? I was administered intravenously a very potent antibiotic, Zosyn (Dr. Ngai-approved), targeted on the ecoli bacteria. In 5 days flat, I recovered from a near death situation to being the healthiest patient in ICU! The ICU hospitalist booted me out and I was transported to Oncology unit to recuperate. Dr. Ngai took over the rest in joint consultations with my oncologist and interventional radiologist. The bacteria are now behind me, no more low-grade fevers and most importantly, no more pain and internal bleeding. 3 cheers for Dr. Ngai.....a physician with an infectious personality!

I had my first baby with Mercy General Hospital, labor and delivery nurses were amazing.read more

I am sharing my recent experience at Mercy General Hospital Cardiac North…read more During my stay, the attending hospitalist did not listen to me. Because he cut me off and refused to hear my complete sentences, he made me feel entirely dismissed. His response made me feel like because I am a woman and a senior, I was stupid. I had to involve the patient advocacy department just to get my voice heard. Now I want to give special recognition to the following six nurses for their compassion and dedication. Megan Elizabeth Devinder Monika Jay Chuck

Excellent care in er and icu, have had experience in lab work and er, both were handled with…read moreprofessionalism and care. Thanks to the staff at SVH!

Everything except heart exam which was extremely painful. The nurse was trying to do a good job but…read morethe pressure to obtain a good image was too much.

ABSOLUTELY POOR CUSTOMER SERVICE. The lady on the phone was rude, and called me the day before my…read moreappointment to tell me that my insurance wouldn't work under theirs and that I couldn't be seen unless I CALLED, the insurance to request a direct transfer, are you f#%king kidding me? Mind you, I made the appointment two months ago and everything was fine and dandy, but thanks to this lady I'm just now learning A DAY BEFORE THE APPOINTMENT, that I might not even get approved to come in. This places a joke, go somewhere else!

I've been a patient at this hospital three times in the past, but my mother recently had surgery…read morehere so I'll be reviewing Sutter Solano Medical Center from all experiences. First off, I've never had any problems with registration any time I've been here. The most recent registration clerk, that helped us out, was a very sweet and friendly woman. We had a great conversation while she checked my mom in for her surgery. In fact, all of the staff that I've interacted with are amazing, except the hospitalist that initially admitted me into the hospital nearly 5 years ago (he was a bit of a jerk). The other hospitalist I had was amazing. When he found out I was going into medicine, when he caught me studying for organic chemistry back then, he basically pampered me. I remember before he discharged me, he gave me candy and just talked to me about his experience going through medical school back in the day. It was quite entertaining and it helped to distract me from my predicament at that time. The facility itself is well kept and orderly, including the waiting room by the ER. The pre/post-op surgery room still looks the same after nearly 10 years of having my last surgery at this facility. It's not super spacious; however, it get's the job done. The inpatient rooms, from what I can remember, are pretty spacious. I was lucky enough to have a room to myself, when I was admitted almost 5 years ago, and I had a view of the helicopter pad (which I don't believe they use anymore). I like the new area where family members can wait on their loved ones who are having surgery. It's conveniently located right next to the cafeteria, which is helpful if you are stuck at the hospital for nearly 12 hours like I was. They also have a screen where you can check up on your loved one's surgery status (as in if they're still in pre-op, currently having the procedure, or are in recovery). Overall, I'm very satisfied with the care that my mom and I received here. The staff here are wonderful at what they do. They are truly compassion for patients and their families.

I just want to give a huge thank you to all the staff at John Muir Health. From Registration up…read moreuntil discharge, everyone has been so kind, friendly, and caring. Priscilla in PreOp was amazing. She has such a warm personality and made me feel very comfortable. The surgical team was great as well, very friendly. Although the interaction was short due to me being knocked out within a few minutes from the anesthesia. Kristine in the 5W Post-Surgical Unit has also been great. She's been so kind and attentive, and I appreciate her. The entire Post-Surgical Unit was great and worked as a team. Overall, I've had such a great experience at John Muir Health. I wanted to give everyone a well-deserved shout-out. Thank you for taking such good care of me!

I had such a wonderful experience with Labor & Delivery at John Muir! The entire team was so…read moreattentive, supportive, and caring throughout my labor and delivery. I truly felt like I was in great hands the entire time. A special shoutout to Jennifer W., one of my nurses during labor. She was absolutely incredible! She was so present, encouraging, and supportive and made me feel genuinely cared for throughout my labor. She truly made such a positive difference in my delivery experience, and I'm so grateful to have had her as one of my nurses. Thank you to Jennifer and the entire Labor & Delivery team at John Muir for making such an important moment in my life such a positive experience!

I had my monthly medication IV infusion yesterday, April 5, 2026, at the Sutter Downtown Center, in…read morethe Bueller building, and was taken care of by my amazing, competent, compassionate nurse Jim N.!!!Jim is the BEST nurse ever!! He is very skillful in IV insertion. I am a very hard sticker patient since I go monthly for my infusion and needs IV access, and my veins are very difficult to access due to scar tissue, given that I have been getting this treatment for years. And I have been in the hospital many times due to my cerebral aneurysm rupture problems, and surgeries leading to my vein collapse and scar tissue complications. BUT RN Jim N. has always been able to access my veins the first time and easily! I just want to applaud how Jim is an absolutely great asset to Sutter Medical & at the infusion center in downtown Sutter! Jim's Sutter Infusion colleagues are also excellent, competent & compassionate! Jim N .is just unique!!! I highly recommend Sutter Infusion staff & the facility! What a great patient experience I have had there !!!

Maternity care. I'm extremely upset that a botched epidural has caused me so much ongoing pain. 4…read moredays postpartum I was back in the ER waiting 6 hours plus additional time, to get a blood patch. This did not occur with my first kid that I had at Kaiser! The original anesthesiologist was an older woman. She seems frustrated and couldn't get her hands still. She got upset after I told her the needle wasn't placed right. At this point she kept asking where do you feel it and get jamming it in more. This almost caused me to pass out. She was very rude and not helpful. I knew she messed up at that very moment. When she entered the room she didn't have any bedside manner. I expect anesthesiologist who is giving an epidural to be cordial... Now 6 months later after having my baby.. I'm constantly in pain and having severe neck and shoulder pain. I'm just being told to get another blood patch. Staff needs to be better trained. Another woman was in the ER with me for the same reason. So this is definitely a Sutter issue.

From my pre-op appointment to the day of surgery, every single staff member I interacted with at…read moreDoctor's Hospital was exceptional. Everyone was kind, informative, patient, and genuinely caring. I had never been to this hospital so I wasn't sure what to expect but they took the time to answer my questions, explained everything clearly, and made me feel very comfortable every step of the way. Having surgery is stressful, but the entire team made the experience as smooth and positive as possible. I am so grateful for the excellent care I received and truly appreciate the compassion and professionalism shown by everyone involved. Wonderful hospital and an outstanding staff. Thank you for taking such great care of me!

Sister was transferred here from Manteca ER to evaluate whether she needed immediate back surgery…read more Her MRI proved she has multiple issues that are pinching nerves to the point of making her pain unbearable while also making part of her legs weak and numb and almost unable to walk. She was admitted and was given a pretty good regimen of pain medications and steroids to help with the pain and inflammation. Social Services came by and said to tell them if she needed anything before she left. Staff and services provided up to this point were good. For the first two days she was there they said she didn't need surgery right away and it was more of pain management at that point. She was told she was going to be discharged on Monday. Here's where my opinion changed of this hospital. Monday comes and my sister calls me in a panic, crying saying that they scheduled her for surgery on Tuesday and that she didn't even get to ask any clarifying questions or even what procedure they were doing since she had separate issues in her back. The doctor dismissed her questions, including the fact that he didn't see something on the MRI that at least 10 other doctors have seen and said needed to be watched, possibly removed. It is a growth on her L1 that has grown by over a centimeter. He claims he didn't see it so shrugged it off. So, when my sister called me she was crying saying she felt bullied into have a surgery now that wasn't even deemed an emergency (and it was out of network for her insurance, which was also of great financial concern). I told her they couldn't bully her and she has a right to choose which doctor performs any surgery. Once they heard she was not getting surgery, the attitudes of the staff and doctors changed. Social services never came back to assist with her needs, the doctors told her they were going to send her home with pain pills yet they didn't send her home with any prescription. not even a taper dose of oral steroids after days of IV steroids. She was considered a fall risk for obvious reasons, yet NO ONE bothered to have anyone get a wheelchair and roll her downstairs to be picked up. She had to walk while still weak and in pain. They discharged her within 20 minutes of her telling them she didn't want surgery there. It takes me 40 minutes to drive there so she was just wandering trying to find somewhere to sit and wait for me. Before we even got home, the doctor sent over a bill online for her services. first of all, very rude, second of all submit it to insurance, dummy. We aren't paying it. Once they realized they weren't going to be making money off of an out of network non emergency surgery, she was treated like trash which I find highly disturbing.

We love, Dr. Cox! He takes care of our three children, and has been excellent for all of them. He's…read morevery compassionate, and cares about concerns that we had his first time parents with our daughter, and as parents trying to manage twins. The staff members that work with him are also kind.

I hardly ever write reviews, but wanted to share my experience as we are first time parents looking…read morefor a good pediatrician. Christopher Cox showed no compassion or empathy the moment he walked in. His assistant told us that we need to get his discharge weight from dignity health as they didn't have this information. So I called dignity health right away trying to get this information even though they should be the ones communicating with dignity health to get this. I wasn't told to bring any kind of information when I set up the appointment either. Mind you that our newborn is 4 days old and my wife just had a c-section and we're both running on no sleep. Christopher Cox walks in without a smile almost like he's annoyed that I'm on the phone. I explain to him that I'm trying to get his discharge weight. I'm hectically on the phone and trying to listen to him at the same time and I eventually get the information. I put the phone on speaker so he can hear the weight. The moment I do that he gruntled to himself "why do people always do this?" Referring to me putting the phone on speaker. Then he gets mad because she says the weight in kilograms instead of pounds and then after all that, tells me we don't need this information and blames his assistant for even asking us to get the discharge weight. He then says he only needs the weight at birth even though my wife and I both gave him and the assistant the weight at birth the moment he walked into the room. He also was annoyed that we didn't give him his hepatitis B vaccine at birth (waiting for the 2 month period to give him this) and told us the state of California bothers him whenever his patients don't get this vaccine. Him and his staff all just seem like they don't want to be there. Also, it's a little understandable if the office was super busy, but it was dead and we were literally the only people in the office then. If you want a pediatrician who shows empathy and is enthusiastic to work with children, trust me do not go here!