Feb 9 2026 1 PM I still appreciate this Kaiser so much over…read morethe Richmond Kaiser. It is worth the $8 bridge toll. Vallejo Kaiser is clean and bright. Pleasant enough parking here. We are here for Opthalmology today. The only negative is the drive and blather that echoes in the hallways. I'd hate to be in a theater with these folks. Turn up your volume and listen in.

May 20, 2026 My…read moremother had an appointment at this location on May 20th 2026. In the interim of her visit, I visited the cafeteria and purchase a BLT ($8.44). We returned home within a short time (1hour 15 minutes) and proceeded to indulge in the BLT. The sandwich was not eatable. The bacon was stuck together and so hard that there was no breaking through it. I proceeded to take the bacon off from between the croissant. Upon doing so, I found the bacon to be old or overly cooked. There was no way to eat the sandwich. I called kaiser and was transferred several times to the cafeteria. each time the ringing was long and then picked up and hung up. May 21, 2026 Another appointment at the Vacaville location for my mother. i then went down to this cafeteria and asked for the manager. I wanted to know if this location was operating under the same contract as the Vallejo location. The manager was summoned (middle-aged Asian female). Reiterating the issue, I was told that the sandwich was made to be eaten immediately (WHAT!). i responded by telling her that the timeline wasn't even 2 hours after buying. She then asked me for my credit card number in reference to the purchase. She wanted me to write it down for her. NOW THIS REQUEST IS CRAZY! I tell her, "Thank you" but "no thank you" and walk away. She tries to adjust her response but it's too late for me. May 22, 2026 I call back to Kaiser Vallejo and receive the same phone results (3 calls/no results). After three times of calling, long ringing and then phone picked up/hung up, I call one more time. This time the operator directs me to call the director (Jonh Healy) I complete the phone call and call Mr. Healy immediately. I was met with a voicemail and left a detailed message of the problem with contact number. I now await a callback.

This is specific to the security and nurses I've had the delight of meeting. I frequently visit…read morethis hospital as my mother's caregiver and every time, the employees have treated us with grace, kindness and thoughtfulness. Both the lady and male security guards went out of their way to locate my grandma's cane we had left a month prior. The nurses (Kaitlyn in med surge) and Carmie (CNA) at her most recent hospitalization were thorough with both managing her care, but also sharing her discharge information. I really appreciated the encouraging words from them as well. I can't speak on much of the doctors themselves, but my grandma's alive and doing well so I'd say that's been good. My only complaints are: the small ED lobby that feels like a bubble of germs with the circle of seats to cough onto each other. The lack of communication with wait times in between information given once you're in a room in the ED... and bedside with some ER doctors. But that's par the course for most hospitals.

I saw Dr Arthur yesterday, my regular doctor, and not only did she fill out my forms needed, wrote…read moreme an accommodation letter & follow up with me after my urgent care visit; she also was able to remove the recently noticed earring back stuck in my skin in my ear. The skin had grown over it and even though I got the earring out, the back wouldn't budge and it hurt. In times before, I'd remember that some doctors would turn my newly found concerns away and tell me I had to make another appointment. Dr Arthur did it all. She's amazing and overall Sutter has been a great place to have my medical care. Thank you again!

I e had much experience here. In 2020, during the height of the pandemic, o had emergency surgery…read more Of course, the hospital was quiet, since only patients were allowed in the hospital. My nurses were very good. I had to leave for home the day after my surgery, due to the fact that the entire hospital had Covid patient and since it was so contagious, I had to leave. But I really appreciate the nurses.

Emergency room is so disorganized. Wait time is horrible. You are just a medical record number to…read morethem. Zero care and empathy from staff.

The absolute worst part of visiting this hospital is the parking. If you can figure out a way to…read moredodge this bullet do it. Otherwise be prepared to walk about a quarter mile to get to the emergency entrance. You might be able to send a companion to get a wheelchair if needed. Or call the front desk and explain the problem. I've never tried this but it may be necessary. I popped in on Thursday morning and there was no line for emergency. Miracle! The only thing the receptionist had to do was wave me through. The nurses were relaxed and friendly Even the paperwork had been tamed by technology. I spent about 2-3 hours there. Everyone was relaxed and friendly probably because it was just a whole bunch of tests and I most likely wouldn't drop on them suddenly. Sadly the tests failed to pinpoint the problem and they recommended, nay, commanded I go see a specialist. Unfortunately I've spent enough time in emergency rooms to realize this is common. They simply don't have time or expertise do anything except eliminate the most dangerous And urgent problems. All in all, the staff either met or exceeded expectations There is always a major bummer in the emergency room that stops you from feeling sorry for yourself. I wish that unknown woman next to me the very best.

the staff is ok but the social workers are not good. food is alright good place but it's more like…read morea day care then actually getting help

My name is David Olmscheid and I have experienced mental health issues for the majority of my life…read moreand Adventist Mental Health in Vallejo, California Changed my life forever. Nothing short of a heavenly experience. I love you guys..

The best place to have your baby the nurses are so sweet and they take good care of you and your…read morebaby they make sure you feel safe I'd come here again if I have another baby

To the Patient Relations Department, I am writing to file a…read moreformal grievance regarding the treatment I received in the Emergency Department at NorthBay on Tuesday, May 5, 2026 (MRN: 537036). I was treated by the attending physician, Dr. Andrew Amack. symptoms related to Syndrome a condition I have managed for over 20 years. Because I am intimately familiar with how my body responds to this condition, I attempted to advocate for myself by sharing which medications have historically been effective in stopping the vomiting cycle. In response, Dr. Amack was dismissive and openly hostile. He told me, "Just because you ---------doesn't mean that you can come into my ER and demand the medication that works best for you." I found this comment to be unprofessional, biased, and a direct violation of my right to be treated with respect and dignity. Specifically, I am concerned about the following: * Bias and Stigma: His comments regarding my condition felt like a moral judgment rather than a clinical assessment, leading to a breakdown in the doctor-patient relationship. * Dismissal of Patient History: Despite my 20-year history with this condition, my expertise regarding my own health was treated as an "interference" rather than valuable clinical information. * Unprofessional Conduct: Referring to the department as "his ER" while speaking down to a patient in distress is unacceptable bedside manner. I am requesting that this complaint be added to Dr. Amack's personnel file and reviewed by the Chief of Staff or the ER Medical Director. I would also like a written response outlining how this matter will be addressed to ensure other patients with chronic conditions are not met with similar hostility. Sincerely,

If you are reading this, you likely have a loved one who is heading into rehab, spinal cord injury…read moreor stroke related. I am writing this because there isn't much info about this place, and I had a family member in here for about 3 weeks. I wanted info, but found little, so here is my way of helping someone else who may be coming to this rough patch in the road. OVERALL: 10/10 WHERE IS IT? It's a section of the 3rd floor of the main Kaiser Hospital in Vallejo, it is not a separate building. There are 2 sections of rooms, both on the 3rd floor. One section is directly above the Labor & Delivery (2nd floor), and the other section is in the main hospital wing. PARKING: You can park in Lot 2 (open to anyone) or park in the parking garage, park closest to the elevators. Parking is free in both areas. It gets busy, so they even have a parking valet until 5pm in the main loop. WHAT HAPPENS? They will take the patient in, and the doctor will do a quick initial assessment when the patient arrives. The doctor will likely ask the patient to rest for the remainder of day. The following day is an assessment by all of the specialist departments, OT, PT, and Speech Therapy (which is also related to memory). They have a huddle and decide what would be the best plan of action for rehab, and determine an estimated discharge date. Most patients had about 2 weeks as their initial window. Depending on the progress, they could extend the therapy for an additional 5 days if they believe progress is being made, so your timeline may be extended. Ours was extended twice. DAILY: The patients are given a daily schedule of all their 30-minute therapy classes (some acronyms were new to me: OTD is OT for dressing in the morning, RME is resistance mat exercises). Weekend class schedule is different and varies per patient, usually less classes. If no family member is there to take the patient to their class, the nurses or therapists get them there. There are lines on the floor to help navigate the area: PT is red, Speech is orange, OT is green, and admin offices is brown. ROOMS: Some patients get a large private room, and some are in a quad-room which separates 4 patients by hospital curtains. Just depends on what opens up first. VISITORS: They allow one guest to stay full-time in the patient's room. You can request a pull out bed that is surprisingly comfortable. You can shower in the patient's bathroom (some have Jack & Jill bathrooms between 2 patients rooms, so be sure to lock both doors). Your loved one will likely be tired from all the therapy classes, so try to limit guests so they can rest. AMENITIES: They have a laundry room where you can bring your own HE (high efficiency) detergent, and wash clothes for free. There is a family room which is a large room with tables for families to visit with their loved one. You also could do some laptop work in there if needed. Ice and water dispensers, shared fridge so be sure to label your items, and hospital type snacks (graham crackers, soup broth, etc) The family room by the rehab gym is nicer and more well lit than the one in the other area. FOOD: There is a standard hospital cafeteria on the 1st floor. During the week they have a salad bar, hot foods, and cold foods. Weekends is a small menu. On Mondays and Fridays there is a farmer's market. Down Sereno Drive (left when exiting the hospital) are 2 grocery stores (Food Basket and 168) and a small neighborhood Walmart. If you can drive, go across 80, there are lots of food options and stores (Target, Nick the Greek, Ike's, Starbucks, Costco, DSW, Marshalls, In-n-Out, etc) LODGING: If you need to stay somewhere, the Homewood Suites in Fairfield is about a 15 minute drive up 80, from the hospital. It's equipped with a kitchen and small gym, plus free breakfast in the mornings. Park in the front, the back gets extremely dark. Leave zero items in your vehicle, and you are good. Hang in there, you got this.

First of all the staff are all kind and compassionate and work really hard. My family member…read morearrived just before a strike by therapists. (Nurses here are not on strike as they belong to a different union) It was fairly obvious on day one of the strike who the regular therapists were and who were replacement therapists. Replacement therapists were not familiar with equipment, room locations etc and therefore time in actual therapy was delayed several times. Now my loved one is to be discharged and is nowhere near ready. Kaiser has only 2/3rd of the beds open due to staffing concerns. Other patients are waiting to be admitted so no one is getting their care extended apparently. Kaiser should do the right thing and settle this strike ASAP! It's unconscionable to try to break the unions. Healthcare workers will only strike as a last resort to reach a settlement and do not take their vote lightly. Kaiser is putting patients lives at risk by allowing the strike to occur in the first place. Its CEO's salary is $23 million and profits are obscene for a "not for profit" hospital chain. These workers deserve a decent wage increase and more staffing to help them provide the care they've been trained to provide.

My brother's name is Norman. He has a doctor here prescribing him with toxic and poisonous…read moreStatins. He is constantly coughing and making him worst. When I find out the name of his doctor, I will post it here to warn everybody.

I have to say this was an experience I wasn't expecting!…read moreBuckle up because this is going to be a long one. From the security guard lady to the crew in the blood work department everyone was SOOOOOO nice, but Lae'Tasha and Kim in the imaging department were literally AMAZING. At the age of 56 I'm just starting my road to better health and Contra Costa Regional Medical center is where Med-Cal has assigned me. I was so so anxious after reading some of the reviews here and I'm sure there have probably been some genuine bad experiences by some patients but I couldn't imagine Lea'Tasha or Kim having ANYTHING to do with those negative experiences at this hospital. These 2 are assets to this hospital. I really could go on and on about these two. Thanks so much for instantly easing my anxiety and making me laugh. As you two obviously understand laughter is a powerful medicine. Keep up the amazing work.

The ladies at the front desk are fantastic! But the dude helping me with my veteran percentage…read morestuff was a JERK!

This clinic is a great resource for veterans and I am great full for its existence. I feel the VA…read moreis by far the best place I have received care from. And keeps the promise of care that President Lincoln made to the soldiers of past present and future.

I had a very good experience with Stephanie Argast, a Health Educator at the Pinole Kaiser Medical…read moreOffices. She is a good listener, and carefully explained solutions to my health problems. Our discussion was calm and professional. I didn't feel like she was just following a script or set program. We simply discussed my medical condition, and she offered treatments and links to reading materials online. I had a very good experience.

Oct 1 2025. 4.5 stars…read more This is a nice quiet hospital. The check in staff are efficient and for the most part easy on the eyes. There is no Emergency room here. If you are in that kind of bad shape you better get a move on to Kaiser Richmond or Kaiser Vallejo. I have been going here for decades and have never had a bad experience with one of their doctors. Well there was that one lady doctor who wouldn't give me a note to tell my boss lady to quit bullying me. That doctor is gone now so you won't get her. So is that boss lady. When I was younger I used to use this spot to look for dates. After I scored a few times I wised up. Most the chicks you meet here have too many "issues" , if you know what I mean. Real high maintenance types. If you live in the area and are a Kaiser person you could do a lot worse than Kaiser Pinole. My personal doctor, Dr Thang, has always been thoughtful and very caring. Get her if you can.