We were told that three men would show up to load, drive, and unload. When only two showed, we tried to call the the contact person who did our estimate, Steve, but he was unreachable the entire day- on a Wednesday.
We were only moving 20 minutes down the road so it was scheduled for a one day job that lasted until 10 PM. Because there were only two guys on the job they were completely exhausted when unloading so many things were broken.
When I finally got a hold of Steve at Allies Van Line he was not apologetic and offered no partial refund.
It was cold and raining that day which made it even more difficult for the two men doing what should have been a four-man job in hind site.
One positive I will say is that they provided a lot of boxes for us to pack since we were not hiring them for packing.
The overall cost was the lowest estimate we got. When it comes to moving I've learned it's worth paying a little more for quality service and customer care. read more