My husband and I were very disappointed with the deception that was practiced on Allied Services part against a service call made during Thanksgiving week. When we discovered that our furnace suddenly quit working, we had determined that it needed a new transformer. So my husband purchased a new one (for $17) and hooked it up. We then learned that not only was the transformer bad, but also the pc board. After talking to several different reputable heating/cooling businesses, we decided to go with Allied Services since they were relatively local. My husband immediately explained to the supervisor (Mark) on the phone that there was a brand new transformer already in place and that we probably only needed a new pc board and to make sure that whoever made the service call was not to turn on the furnace and run it for a period of time, or the brand new transformer would blow. For whatever reason, the service guy apparently didn't know this or chose to ignore this information because the next thing we knew, he said the transformer had blown and needed replaced. I was at home and gave the ok to replace it, not knowing any better. The original transformer cost us only $17, but Allied Services sold us their versionfor $88 (very large difference in price). Long story short, they wouldn't put a new pc board in without a new transformer and now they refuse to give us even part of our money back. This situation is clearly their error, especially when the service guy even admitted the transformer looked brand new to him. I'm disappointed from a customer's point of view the lack of customer focus with this company. My husband and I will not be returning to them and definitely will not recommend them to anyone. read more
