Amazing how quickly one is able to get a return call when there is a sale involved BUT to get a…read morereturned call about a leaking roof we paid Four Twelve to replace IT IS IMPOSSIBLE. Disappointed and disgusted at the lack of intergity from this company!

Roof replacement had an issue a few years later and didn't honor guarantee. Was given lifetime…read morewarranty then was charged when metal on roof needed to get rebent

I originally posted a better review. Since that review I have not gained complete completion of the…read morejob. I have had the opportunity to speak with the company about some mortar issues as the bricks and mortar are connected with my siding and a bit messy. One of the bricks is higher then the others and is not leveled. The company sent out some others to see thw issue. However, the individuals chipped and cracked a brick, cracked up mortar creating a hole and cracks, thus noone has returned as promised. I will reach back out to the company as well. Ive referred this company to others believing from the beginning the friendly and speedy service was genuine. I will update on the corrections or outcome

Dan was awesome! He came in and diagnosed the problem as something outside of his company's…read moreexpertise. He assured me it was something different (even though two other companies were quick to give me quotes) and set me on a totally different path. Best Buy (Dan) will always be on my list of contractors to use, and I highly recommend you consider them as well if you're looking for honesty and integrity.

We reached out to them for a quote due to a leak in the basement. They were very responsive and…read morecalled back to schedule the appointment within 24 hours, however no one showed up for our appointment. We are rescheduling the appointment because of all the great reviews and hoping this was an anomaly.

Zero stars is not an option. Don't let them fool you this is not a dependable family business. At…read morebest they are an incompetent general contractor. They don't have an office and they don't return calls from their call center. Anyone else would be better

I absolutely love my new deck! I screened three different companies, one which is a very large,…read morewell-known company but I decided to go with Exterior Experts and I'm so glad I did. The personalized service Nick provided before during and after was superior. The deck took four days to complete, his builders were professional and kind and the workmanship is superb. I have already recommended them to a family member who Is looking to have a deck built. Thank you Exterior Experts!!!

I had an excellent experience with Charm City Roofing. The company was recommended by a neighbor…read more The price was very reasonable (lowest of three companies and inclusive of materials others weren't) and the workers were very efficient. The work was done in one day and the cleanup was excellent. I would highly recommend!

great service from start to finish. from the initial site survey, quote process , permit process,…read morebefore and after pictures. cleanup and debris removal. will highly recommend charm city roofing

While the cleaning looks great, I have a few regrets. Before I get into that I will say the team…read morearrived in time, they were pleasant and did a good job of explaining things to us. The price was fair and the estimation was quick and easy. Again, it also looks great. I am sharing the rest so that others can prepare differently than I did. While the cleaning looks great, I have a few regrets. Before I get into that I will say the team arrived in time, they were pleasant and did a good job of explaining things to us. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. I might have planned to be away from my house for a while had I expected that. I have a chronic lung issue, so maybe I'm just overly sensitive. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently. What I did not realize until after they left is that some of our plants were damaged significantly. I think the shrubs will survive, but I had two large flower pots with herbs and annuals that were damaged. Because herbs have edible leaves, I think those are a complete loss. The pots were at least 10 feet from the edge of the overhang, so I'm not sure how they were so significantly damaged when other things were not. It almost looks like they covered some plants but not others. They could have easily moved the potted plants out of the way, so I wonder why they didn't do that. In addition, the smell of the wash is very strong inside my house. I'm not sure if that's because the solution got into the windows or because it somehow got into the AC system. Whatever happened, it's very strong to the point of making my eyes burn when I'm upstairs. Again, I don't know if that's just a product of the process or a function of how well sealed my home is. These are not complaints, per se, but I wish I had known to expect these impacts so I could have planned differently.

I have hired many, many contractors in my life. I have never experienced working with a company as…read moreunprofessional or incompetent as Superior Softwash. The estimator, Chris, came out to our home to give us a quote for: remove previous deck stain, sand the deck and prepare for new stain, stain the deck, and softwash the vinyl siding of our townhome. At no point was pressure washing discussed. I specifically sought out a softwashing company as it seemed like they understood chemical and gentler methods to treat our wood deck. Chris was extremely professional, seemed knowledgeable, and walked me through the process of the deck preparation and softwashing of our house. This deck was built 5 years ago so still relatively new, and in great condition except for some mild algal growth on the boards. Because of the great estimate process, we went with Superior Softwash's quote. It was on the higher end but I felt confident it was a great choice. It was not. The two guys that came out to work on our deck were unprofessional, not informed about the job they were actually doing, and didn't have the supplies needed. I unfortunately had to go to work and left them alone on our property. That turned out to be a huge mistake. They stripped the previous deck stain using a powerwasher on high pressure-- exclusively. There was no other method used. As a result, the wood was basically destroyed. We were left with fuzzing everywhere, deep gouges, and trenched wood. This is not damage that is easy or cheap to repair. On top of that, they made an enormous mess of our property. There is deck stain flung everywhere, including on our neighbors' homes and yards. The workers even stood on our neighbor's plastic shed and damaged their property as well. My garden was destroyed. These were not professionals trained to do this job. They didn't even really know what job they were doing. Communicating with this company was a nightmare from start to finish. The left hand never seemed to know what the right hand was doing. I have never in my life been given the runaround like I received from this company. I was blown off, ignored, and gaslit. They scheduled an appointment to "assess" the damage to my deck and they literally no-call no-showed that appointment and it still took me nearly a full day to reach someone AFTER that. After the significant damage to our valuable deck, I stopped all work on the project. For full disclosure, I ended up receiving a full refund of the deposit paid on this job. That refund was not easy to get and I fear that anyone less persistent than I was would be left completely in the cold by this company. They did not want to issue a refund and tried to ghost me repeatedly until I used the words "filing a complaint with the Maryland Home Improvement Commission". It is not nearly enough to compensate for the extensive damage done. We are now in process with a deck remediation company to try to salvage our deck but it will never be the same. At the end of this, we will be out significantly more out of pocket than if this had been done correctly in the first place. This entire experience was miserable, stressful, and ridiculous. Do yourself a favor and never, ever do business with these people. Luckily, they put up a sign in our yard that said SUPERIOR SOFTWASH in big letters so now all of our neighbors know who not to hire because anyone with eyes can see that they absolutely trashed our deck.

I DO NOT RECOMMEND Freedom Fence and Deck; their MAIN FOCUS IS MONETARY and LACK ACCOUNTABILITY,…read moreRESPONSIBILITIES AND QUALITY for the results of the interlock pavers for the patio installation and fence. After saving to experience outdoor living and researching different businesses, I decided on Freedom Fence and Deck. This was a huge disappointment. I experienced this company attempting to bait and switch as well as manipulate an agreed sign contract with the measurement of the patio and key entry fence with handle. When I provided proof of the patio measurements the contact was honored. After spending thousands of dollars, and during 2025 Summer and Fall, I could not experience outdoor living due to the plethora of ant hills on the patio and fear of ants crawling and biting on my skin. One week after completion of the patio ant hills were visible. After sending pictures and texting concerns; Mr. Carlos stated, "the pavers themselves are not organic and do not attract insects". I continued texting and emailing as often as more ant hills became noticeable. As of this review, ant hills are not only visible, vegetation is growing. I refused to be accused of damaging the installation of interlock pavers for the patio or nullifying the contract; therefore, it continues to grow. I anticipated professionalism, knowledge and skill from the owner, management, and employees from Freedom Fence and Deck... I was wrong, "receiving payment was more important than quality work". Although I have a warranty and anticipate these concerns to be addressed professionally and timely, I am leery; they are money driven. Therefore, again, I DO NOT RECOMMEND Freedom Fence and Deck; their main focus is monetary and lack accountability, responsibilities and quality for the results of the interlock pavers installation for the patio. I have yet to experience the outdoor living I envisioned; therefore, I am rating NEGATIVE STARS with emphasis of "buyer be VERY AWARE!" An update will follow the results of mitigation and restoration.

Requested that they redo our deck that was falling apart. They gave us a quote, were knowledgeable,…read morequality of the deck is sound and passed inspections, and the value is good. They worked hard and quickly once they got started. Timing from quote to actually starting did take a bit. We are happy with the end results.