2 stars only because a few of the people I met here are actually decent people. But mostly I would rather give a 1 star because they are so unorganized. The first doctor I had made me feel so un taken care of, I saw him twice and he didn't give me room to ask questions and he couldn't even tell me what was wrong w me exactly. My injury only increased in pain after because they didn't tell me what I could do to help my injury until I had my first physical therapy session. All my doctor said was " your knee is stable but you're feeling pain so hopefully therapy helps" They also just give you whoever is on staff that day because apparently you have to specify that you only want to be seen by one person, and they didn't tell me that until a month after coming here. So I had 3 physical therapists at one point. I thought in health care it's standard and common sense to only see 1 person so they can track your progress? I changed doctors prior to my next appointment but at my next appointment the nurse said that my first doctor wasn't in so ill be seeing any random one that's there. Like no he's not my doctor anymore In the first place. Finally got work restrictions and a schedule for an MRI even though that should've been the first thing to be done.. also, don't make your appointments on Friday in the morning, there's only 2 doctors there and you'll end up waiting 30-40 mins to be seen. Wish I could just go to my own healthcare provider at Kaiser but because I got hurt at work I have to go to this shitty place. read more

A do over for this place. I never saw the horrid front desk person again and was replaced by a much kinder set of people. But my review is more of the lovely people over at the physical therapy section. I enjoy my therapists...this I say in plural form because since my first therapy session this year (yet again!) I have been dealt by 3 PTs'. My main PT tho is Ms. Pena who is never a bore. Let me tell you that my 4:30 sessions are the funniest and wackiest bunch of people who have the ability to knead on to your muscles and tell you what would help your recovery while keeping everything light and engaging. We would talk about the best facial cleanser and moisturizer for sensitive skin while doing hand exercises...She never seemed to look tired even if it had been a long day so you wouldn't feel awkward to come on your session. TIP: you can be late for your doctor's appointment but never be late on your PT session...they are on the clock and once you're late, you would be re-scheduled...yep re-scheduled. So if you live afar that would suck big time. And this concludes my 199th review. read more

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Front desk are very helpful doctors were very informative and showed they care about the people. Physical therapist male doctor on April 3rd 1pm i forgot his name but all in all they work really hard and they take their time with everyone's needs. Their very helpful and some of the reviews here DOESNT understand what it's like to be in their shoes. read more

Dr Locum is extremely unprofessional. I told her that my pain is feeling worse. She takes one look at me and says oh you're young you should feel better. She didn't read the description of my injury, she makes her judgments based off of stereotyping on age. As if age should be the overall factor on my condition. I feel uncomfortable with Dr Locum I feel discriminated because of my age. She didn't even know that my profession ever existed. When I asked her if she knows what I do for a living she said oh yeah the car side right? When I asked for a different doctor she said maybe you should visit another location. When I told her I felt worse she interrupted me and said maybe you should go back to work then. She told me it's not up to concentra to stay home or go to work but then contradicted what she said. She then tells me if my MRI comes back positive that I will need to go back to work. I told her my job requires a lot of heavy lifting and is mostly heavy duty tasks. She tells me maybe I should get another job. Then she messed up my paperwork claim because she closed out the wrong case. This is delaying me from getting the proper care. We come in hurt wishing someone can help us and with Dr Locum it's like fighting tooth and nail. She doesn't even let you speak or explain yourself instead she interrupts like every 30 seconds. I do not recommend for anyone. No one should have to feel victimized for feeling hurt and especially because of their age. I tell her I feel worse and then she does the opposite and removes more restrictions, it doesn't make sense. read more

I call Alliance Occupational Medicine for a call asking if they provided a type of procedure. I was put on hold and was waiting for over 15 mins. I eventually hung up and tried to call back, I was disconnected, so I tried to call again and again was waiting on hold for an extended amount of time with no response. The way this company treats it up coming clients, I don't see how they have any business at all. Don't wast your time dealing with this type of customer service let alone the therapy. I can't speak of there therapy, but if it is anything like there take in procedures, I would stay clear!!! read more

This place makes appointments just to not keep them. I have been here over 1.25 hours and finally got to a room to wait again. Why make appointments if your not going to keep them. I have to come here because this is where work said I needed to go. There should be no stars and a shut this place down tab read more

I was a walk in to this urgent care, and the guy at front desk Jose was his name assisted me. He was very well mannered and made the process easy and painless. I went for employee physical and drug test. I have to say they did well and were on top of everything. Definitely recommend this place. read more

The Indian doctor are so savage, They sent me to work with back pain and I told her that if something happened to my back it would be their fault and they told me that it would be my employer's fault. horrible service, they work only for money not for people's health. read more

It's one thing to be confused. Misunderstandings happen. But when the entire front desk staff is condescending and dismissive about a patient's concerns, I get angry. Please excuse this lengthy and detailed rant. I will provide a summary so you can get the gist/skip over my full report: To all working professionals, We urge you not to use Alliance Occupational Medicine for any type of service. The workers are absolutely condescending, rude, and disrespectful. This sort of behavior is unacceptable in any type of professional environment. The services are not reliable. Expect to wait an endless amount of days to have simple test results be returned to you. I am appalled that we endured such an experience. We will never return to this location, or any of the other branches. We sincerely hope that you will be able to avoid such incidents. --- BEGIN RANT: My fiance needed to get some blood work done. He's a vet student. It's important to make sure he still has the rabies antibodies present in his system with a simple blood titer. He e-mailed one of the administrators responsible for overlooking the Milpitas branch, and was assured that the test would be available. When we got to the clinic office and asked for the rabies blood titer, the girl in the front looked at him like he was stupid. (Obviously, he's not!) Girl 1: "Rabies titer? No, we don't have that. Sorry." Fiance: "I spoke with your administrator. I have the e-mail. She said you guys have it." Girl 1: "Aye, ___ (talks to someone sitting behind her.) Do we have that?" Girl 2: "No, I've never heard of it." Girl 1: "Yeah, no. See? We don't have it." This went on for a while, with the girl summoning other people in the office with the same inquiry. She yelled to a PA who walked by, and we were met with the same, "No, you're mistaken. We don't have it," response. After ten minutes, a team of the workers -- team, because three people were now assisting with this simple matter -- finally listened and relented to seeing the e-mail that we had willingly offered to them (since the beginning!). Actually, they had him forward them the e-mail. Then they were like, "Oh, we can do that." The fiance asked for confirmation on what the test was called. "It's called a rabies titer." We looked at each other and frowned. We had been asking for that test the entire time. We understand that it's rare to have someone ask for the rabies titer. It's not common. Okay. But to have the entire staff be so disrespectful is utterly unacceptable. They told us that results would be completed within ten business days. This was done near the end of June. With the 4th of July celebrations occurring in the middle of the week, we knew the results would be a little delayed. We called them after a reasonable amount of days to inquire about the results. They had no idea. They said they would call the lab, then call me back, but no call was received. I tried again a few days later. Again, no luck. I called back four more times (or more?). And I think they finally got the point that I was angry, because they finally called the lab, and had the lab call me. The lab tech told us that the rabies titer takes longer than ten days to analyze. Note the discrepancy from what Alliance had told us. We finally got the results at the beginning of August. The entire process went from June until August. If we had known it would take that long, we would have just done the test through the GHILT at the AVMA convention. And we would have gotten faster results! -______- AVOID, AVOID, AVOID! I've never felt such anger/hate for a business -____- Bottom line: THEY MAJORLY SUCK! URGHHH! Please tell your friends to not come here :D ! read more

This place has been the bane of my existence since I was injured back in August 2014. Here are my problems with this business as someone who has had to come here for workers comp: 1) they are damn near never on time. I mean, NEVER. 2) I never get to talk to my doctor. I talk to his assistant. This means that if I need a legit answer about something, I have to wait days. This also means that sometimes I won't even get a call back. Email would be more efficient. 3) yes, the front desk sucks. They have terrible attitudes and act like customers or patients are inhibiting their social life. It's obnoxious. 4) they have left the cabinet which they keep the narcotic drugs open and unlocked - how STUPID! And dangerous! This place would get less than one star except it's impossible and Elmma is in physical therapy and she's rad. So. I just saw the Dr. Holmes. I waited over an hour past my appointment time for him to say nothing was wrong with me. What a waste of time. read more

This place is terrible. My experience with the staff there has been mixed, most are friendly enough, tho competence varies wildly and it's pretty clear they don't get trained very well in customer service. I said 'not sure' if it's by appointment only because even when I technically have an appointment the staff still treats everyone first-come first-served. This is totally unacceptable as a workers comp medical facility as clearly most of us have jobs we have to get back to... My experience with the doctors here has also been mixed. The first guy who took a look at my severely-in-pain back, dis just that. He LOOKED, and only looked and apparently that was enough to diagnose me with "your back is fine." Turns out much time, and many pain filled days later, I went to a real doctor who did what a real doctor should and performed a much more thorough examination (tested range of motion, pain points, and limb strength) then sent me for an MRI and concluded that I actually had a bulged disk and partially pinched nerve!!! With the appropriate treatment from a real doctor, my pain was significantly improved in just weeks. The second time i went in, the woman at least asked me about the history of the injury. tho she acted like she didn't believe a word I was saying and as it turns out she was leaving the facility the following week. So the person who now knows the history is passing off the case to someone who doesn't. Whyyyy would you be taking on new patients when your last day at the clinic is less than 7 days away?? This is what happens when a medical facility operates on insurance only, from companies who are trying to squeeze every last cent of cost savings out of them. This place is broken and any company who sends their employees there is doing them a monumental disservice. read more

I don't know if I just got lucky or if things have gotten better since the other reviews have been posted, but my experience here went very well from the front desk staff to my doctor and medical assistants. They were all extremely helpful, patient, and informative. I came here for a work related injury this past month. Jammed my thumb into a door and had to get it checked out for a fracture. I came here as a walk in, last minute, towards the end of the day and was seen within 20 minutes of walking in. The medical assistants and doctor were all friendly and didn't give me the impression that they were tired from a long day - I felt cared for. After my first visit, I returned two more times for follow up appointments. All of which I was in and out within the hour. I would hope not to return here, for obvious reasons (I don't want to get hurt again, duh). But if something comes up, I wouldn't hesitate to return here to get the medical attention needed. read more

So unorganized...horrible horrible service. Contracts need to be taken away from this clinic. They are sooooooooo slow, the workers seem very unorganized. Very unorganized.. They are so confused in there so they have you just waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting and waiting while they laugh and play around in the back and texting on their phones..I wish I could find out whose in charge of this place. They need supervision for sure read more

sad to give bad reviews... First of all, this place is not efficiently run. I had an very early appt, like around 8 am. There was only two patients there, and it took over 30 min to be seen. I saw lot's of wasted motion. what really bugged me was: 1) i canceled my appt during the same call as the reminder call, but it was not actually canceled. 2) two days later, I got a msg saying that i missed an appt!? and that another one was scheduled for me next week!!!? 3) i called and left a msg saying, "please cancel any appt i have, i am going to be away on a business trip for 1 week." I spelled my name, TWICE! 4) got back from trip, got more msg's saying i missed TWO appt's. WTF... they don't seem to check msg's, and what kind of place makes app'ts for you, without confirmation?! It's really stressful to chase after them on this. read more

Don't come here! Worst receptionist ever. Must have taken 10 Bitch pills in the morning - they worked. Maybe a real doctor here could prescribe some meds for her to improve her personality or, at a minimum, her boss could teach her how to be 'professional'. I have to say that she is consistent, that is, consistently rude to everyone, in person and on the phone. There are other locations all over the Bay Area. I thought I picked one by the freeway on the way to work...what a mistake. Next time, read the reviews first. read more

Update after working with Alliance: their service has been much better since the first time I had been here. I appreciate the hard work of the staff especially those in the front desks, the physical therapy side and the RNs. While their communication and their service has been better, the wait time is still extremely long even with an appointment due to a lack of availability of doctors and management overbooking appointments which they are not able to fulfill. I hope management is able to address these issues as it holds us up and keeps workers back logged. With that being said, If I could rate the physical therapy side separately, they would receive 5 stars. Dr. Kylie has been wonderful to work with, and has made my recovery a very smooth and easy process. Caitlyn at the front desk is very welcoming and friendly. read more

This is a workers comp facility. I arrived at 7:00 am this morning and was greeting by a very friendly receptionist. She smiled, helped me complete the paperwork for my work related injury, called my place of business to get authorization for my care and was extremely helpful. I waited only 30 minutes and was seen by a very nice doctor. The only reason I waited the 30 minutes was because I needed to fill out paperwork and she needed to get authorization. The doctor ordered a full series of knee and ankle x-rays. I waited in the room only about 10 minutes before the x-ray tech came to take me for x-rays. She was awesome, polite, helpful and very upbeat. We chatted while she completed about 15 x-rays. She assisted me back to the room and I waited about 10 minutes for the doctor to read the x-rays and give me the verdict. My knees were ok but I had what looked like a fracture in my ankle. She ordered a boot, crutches, ice packs and an ace bandage to hold the ice packs in place. She placed a STAT referral order for me to see the ortho specialists, who happened to be available the same day. I was completely pleased with the care I received from this office. Yes, it is a bit run down. Yes, it needs a good cleaning (cobwebs) and maybe a paint job but that is NOT the fault of the people working there. This afternoon, I saw the orthopedist and this is why this review doesn't get 5 stars. The ortho office was well managed and clean. I arrived 20 minutes early and was seen right away. Unfortunately, I was seen by an orthopedist that, I felt, did a cursory job. I asked about the broken bone but he said it would heal fine with the boot, ice and physical therapy. Well, ok, I guess. We'll see. I would rather have gone to my own doctor but that's not how our health care and workers comp system works. For now, this is the best I can do and this place is NOT as bad as the previous reviews. The people are caring and want to help. Just don't be one of those people who comes in demanding and nasty. If so, you deserve what you get. read more

Came here today and spoke with Michelle Magum (the front desk). Requesting for my records. I informed her that I want the records of the incidents that happened to me at work and all the test that they did to me. As well as the tetanus shot records. Instead of sitting there and looking at the screen and giving me unnecessary info, she should get her lazy ass up and grabbed my chart. I've been at this place and of course I know what was done. I have to tell her to grab my chart and check my documents. Michelle finally did as instructed by me and finally gave me a copy of my documents. Smfh. Michelle is unapologetic and unprofessional. Working in the healthcare industry, patients should be a priority. And all information should be accurate. Michelle failed to do so. She gave me inaccurate information. Seriously, Michelle, who the hell do you think you are? I too work in a healthcare industry, so I know what the f**k I was talking about. A staff like Michelle should be terminated because THIS IS A RED FLAG and against HIPPA REGULATIONS! read more

***WORST PLACE EVER***** 1. Soon as I arrived the front desk gal asked did I have an appt I said YES. She gives me a blank stare and asked me again, replied, " Yes you asked if I had an appt and I said yes" 2.so I sign in and sit down, which after 10 mins they call me up to request I complete paperwork 3. Had an appt but waited 1hour to see the doctor. 4. Finally see the doctor and he claims he cannot help because he has to read my file (3 inch thick) which he got today(Monday) and I explained I dropped off my records on Friday. And if the doc required a week to read why would the front desk schedule an appt. Doc Moon says "I cannot control what happens at the front desk" What a waste of my time!! From the front desk to the doctor they have no clue. read more

Waited 50 mins for a 2 minute TB test. I called ahead and they told me no wait I was there 5mins later. Waiting room is an ice box. Young clueless people managing the check in and front office. GO ELSEWHERE IF U CAN read more

They do not maintain your past records so if you need them after your taking the test, you will not get them. I cannot believe such a thing exists in today's world of computers. I would NEVER recommend going to a place where you cannot get your past medical records. read more

The employees here are so helpful & organized. They always send the documentation i need right after my employees leave their facility. So glad we changed to them. read more

I highly recommend Alliance Occupation Medicine! They have an amazing team that includes physicians, physical therapists, chiropractors, acupuncturists, and nurses. It is great they offer so many different treatment options to help ensure their patients get better quickly. Their staff is very kind an helpful. If you are looking for a worker's comp clinic you should ask your employer if you can attend Alliance Occupation Medicine. read more

I made the mistake of not reading the reviews this place is a bad choice I do not recommend maybe it was the day I came in but it was very bad the so-called doctor doesn't even listen to you and she already had an attitude before I even met her I think they forget that we are the customers and customers should be treated in a nice and civil way I came in with a very positive attitude and leaving with what the hell did I get myself into needless to say I will never come back here again I hope this help somebody else out read more

I would give a zero if I could. Brought my parents for getting INS paperwork. Was told no rooms are available do even though appointment was at 2pm was not taken to a room till 2.40 and Dr did not show up for another 20 mins! Dr incompetent as well - STAY AWAY read more

They don't have a good PT dept. They go thru people always a new face. They just called me I called right back missed the phone. Couldn't tell me anything but you might have a appt. tomorrow. How lame is that. never found out why they called. If you need to go to a good PT swicth to Dr. McCreesh PT dept. They are great. I move my PT there. read more

Same as the previous review written by Tammy. If I could give a negative or zero star I would. I made an appointment a few days before. When I got there, a very rude receptionist (a girl in white, and weird glasses) yelled at us. When we told her we had an appointment with one of the doctor there, she said with a very loud voice that "THE DOCTOR IS NOT WORKING HERE ANYMORE". And I told her we made the appointment just a few days ago. And with a very insulting attitude, she kept saying that the doctor is not working there anymore. This is ridiculous. Then, she asked for the name of the patient, I gave it to her, and she acted like she checked the computer and suddenly told us that my wife's name is not there. I was so PISSED. To make it worse, there's another receptionist over there and this girl was trying to justify it with the same attitude. DON'T EVER GO TO THIS PLACE!!! This place really sucks. The people are just so rude and have no respect. read more

Terrible! Worst service and so unprofessional! They loudly talked about how unexcited they were to be doing physicals and made it clear we were all burdening them by making them work. I'm sorry, but aren't you at work?! I would not recommend coming here at all! My boyfriend did say his nurse and doctor were nice to him. So that should be out on the record, just the front desk staff was not welcoming read more

"Spilled" a urine analysis sample so that I had to come in for a second test. I have never heard of another company making such a mistake

These people sucks ! I don't ever want to come here EVER AGAIN!!!! they don't know what there doing, all they want is your MONEY, and you have to wait HOURS for what ever you need to get done !!! It's so ridiculous !! None of them are professional!!! I went to get my tb test done and physical exam done it literally took about 4 hours ! I wish I can put no starts !! They don't deserve it! read more

Wish I could give 0 stars. No organization. You seriously have to wAit an hour + to take a 5 minute drug test. This place sucks a**

I went to Alliance Occupational Medicine for my USCIS medical exam. They were very professional. Given the fact that I am not very fond of needles, the lady who did my blood-test/TB-test very polite and nice. They called me once the report was ready. Overall, a positive experience. Will recommend it everyone. read more

Terrible customer service. I had an appointment and still waited 45min+. I transferred to the one in Santa Clara, much better. The supervisor should be fired because she's not doing her job and cleaning up house and or keeping her crew in check. read more

I went here to get a physical examination,they Denied me,i told them im gonna pay on my pocket,but the Manager said that they have a protocol,told them they can call my agency,i came here coz is close to my place,and they were Laugthing at me,make you feel stupid,very Unpropetional Staft,I dont recommend this place,very bad.. read more

This place is very disorganized and they are not considerate at all wait time is about 2 hrs and 1 hour in the exam room. Horrible. Never coming back again read more

I am an Acupuncturist in Milpitas and I see patients from Alliance and US Healthworks and other physicians. Most companies choose US Healthworks or Alliance to send newly injured workers to. Between Alliance and US Healthworks, Alliance is by far the best: the doctors are more caring. Furthermore, US Healthworks attempts to force you to use their inhouse Physical Therapy and Acupuncture (against Ca WC law), where Alliance will respect your choice of a different facility or refer you to the person they think will help you get better, not just benefit their pocketbook. I never get patients that want to change out of Alliance's care, yet I get patients regularly that can't wait to stop seeing US Healthworks, have written 5 page letters describing their poor care and extreme wait times over a number of weeks. read more

My mother came here for a workers comp issue she explained how she felt but the doctor didn't seem to care much about her situation because she sent her to work right away when she asked if she could start on Monday she hesitated. our appointment was at 7am didn't leave till 10am and it was a brief appointment to. While we were waiting for her appointments to be set the Asian manager in the back of the reception desk kept laughing&staring making us feel uncomfortable also one of the other Asian female worker passed by and had a rude stare at my mother. Honestly didn't feel welcome and they're rated 1 star for a reason with their poor attitude I will not have her come back to this place and I don't suggest anyone come either! If I could rate a zero I would! read more

If your are coming here for physical therapy this place is great. Angela and Kylie are amazing. On the other hand if your going to the other side to meet with doctors it's the worst. First of all I was switched over to a hand specialist who apparently doesn't work with my condition and was supposedly called by there horrible front desk and told he can not see me and needed to make another appointment to see the last doctor I was with so that she can refer me to a different specialist at a different location. I decided to call and speak to a manager or supervisor and pretty much got talk to as if I was lying. On top of that he told me to come in as a walk in today to see a different doctor or tomorrow (basically wait 3 to 4 hours like my first visit) since the first doctor I saw was out for the week. Second of all, your a manager and don't know what the heck goes on in your clinic. I a hairdresser and I'm certified in medical Billing and Coding. I know to make it a point to know what's going on who does what and what to say to clients or patients when there is something wrong for the fact that I actually communicate with everyone so that we are all on the same page read more

I certainly can't relate to previous reviews of this place. My experience was simpIy awesome. I advised folks at Alliance that was going to Mexico for business and needed to get appropriate vaccinations. When I showed for my 11AM appointment, I was greeted very nicely and was taken immediately upon completion of paperwork. Folks were very courtious and friendly. A staff doctor spent much time talking with me and advising me of what to avoid, what to look out for, etc. on my trip. Although I thought I just needed a hep A shot they reviewed my records and advised 2 other vaccinations were really needed for me to be prepared. They gathered up the right stuff and vaccinated me. The young lady who actually administered the shots was really sweet. I was in and out in about 45 minutes, which I think was super expediant given all the personal attention I received. I'd say the folks at Alliance went out of there way to see I was taken care of appropriately and were extrememly accomodating. Maybe the rude receptionist others experienced has been let go. Everyone assisting me was very friendly. I think Alliance rocks! read more

This Place really Sucks!! Poor Management and they have no Time Sense at all. They made us keep waiting for no reason . They are overbooked and don care about the appointment schedule. I guess this place should only do PT and not take any other responsblity read more