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    Allgas

    2.6 (7 reviews)

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    Huntsville Utilities - New app tracks outages

    Huntsville Utilities

    (44 reviews)

    I am new to the area and new to using Huntsville Utilities. Things I like. They answer the phone…read moreand they are usually polite. My complaint is with the process of installing a gas meter. I originally submitted a request on Nov 17, and was told it could take 4 to 6 weeks. I called back at end of November only to be told what was submitted was wrong (Although someone called asking me where I wanted it installed). They reprocessed it and told me again 4 to six weeks. We are now at Dec 30th. I called yesterday and was told again 4 to 6 weeks and told that can't give a specific day or where I fall on this wait list. So I am just suppose to come home one day and someone is drilling. I asked to speak to the department or management and was first told there was no one to speak with then they said they would transfer me only to disconnect me. This is very frustrating, I have a stove on order that can't be delivered because I need the gas line. I went thru the Holidays without because Huntsville Utilities say they are super busy. Very disappointed. Hopefully they come and install soon. Happy New Year

    Customer service reps are very polite, the problem is systemic - the very definition of…read moreover-promised and under-delivered. It makes their reps liars because they are told to promise customers timelines over the phone that operations has no intention of meeting. I signed a lease based on those timelines! Now my tenants are without power for 5 days and counting! Been on hold for hours and hours over several days listening to them double down on their "same day" lies. Shameful.

    Allgas - utilities - Updated May 2026

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