I am new to the area and new to using Huntsville Utilities. Things I like. They answer the phone…read moreand they are usually polite. My complaint is with the process of installing a gas meter. I originally submitted a request on Nov 17, and was told it could take 4 to 6 weeks. I called back at end of November only to be told what was submitted was wrong (Although someone called asking me where I wanted it installed). They reprocessed it and told me again 4 to six weeks. We are now at Dec 30th. I called yesterday and was told again 4 to 6 weeks and told that can't give a specific day or where I fall on this wait list. So I am just suppose to come home one day and someone is drilling. I asked to speak to the department or management and was first told there was no one to speak with then they said they would transfer me only to disconnect me. This is very frustrating, I have a stove on order that can't be delivered because I need the gas line. I went thru the Holidays without because Huntsville Utilities say they are super busy. Very disappointed. Hopefully they come and install soon. Happy New Year

Customer service reps are very polite, the problem is systemic - the very definition of…read moreover-promised and under-delivered. It makes their reps liars because they are told to promise customers timelines over the phone that operations has no intention of meeting. I signed a lease based on those timelines! Now my tenants are without power for 5 days and counting! Been on hold for hours and hours over several days listening to them double down on their "same day" lies. Shameful.

They gave me a quote and they started the work. While working, they left my job to go do another…read morejob and didn't finish at my house until 830 at night. At which time I was given a bill for about 85% of the original estimate and they were only halfway done with the job. They told me it would take another $2500 to finish when the original quote had been $oh everybody's scared of you Meredith 4100. I found out later they never pulled a permit from the county to do the work that they did. I would never recommend them to anyone. The the gas plumber that I hired to finish the job said this was the fourth job that he had come behind Gas Monkey to finish or correct the job that was done by them.

Front desk lady was so rude, not listening at all, seems like they do no want any new customersread more

Hired them for a 5900 sqft expansion and everything went smooth and on schedule…read more but to be honest the only thing I can say in a negative way is, the the truck that delivered the material hit the new light pole and didn't say anything to no one, but the crew that was on site fixed it before anything was even said. The value of work was great in my opinion.

From the owner: Residential and Commercial Contractor Civil/Site Work…read moreDevelopment All Concrete/Masonry Work Limited Demolition Work Utilities Planning/Development Services Roofing

These people have got to be the biggest crooks I have ever seen! Forcing customers to pay a $15.75…read morelate fee EVERY month because THEY set your bill due date to purposely take advantage of senior citizens living on social security! I just got my monthly bill in the mail and there are a ton of things added to it that wasn't there before one being leak protection? I never signed up for these additional things and I'm being forced to pay them? Nobody in the office can explain to me what these additional charges are and to make matters worse I am on social security and I receive my check on the 3rd of every month my bill is due on 26th of every month which means they charge me ridiculously high late charges I have pleaded with these people to change the due date to avoid these high late fees and they claim that they can't? I don't believe that for one minute! I think these people enjoy ripping customers off because they can especially the elderly! These people are disgusting human beings!!

From the owner: To report a power outage, call 256-737-3201 for all other general business, call 256-737-3200.read more