These people have got to be the biggest crooks I have ever seen! Forcing customers to pay a $15.75 late fee EVERY month because THEY set your bill due date to purposely take advantage of senior citizens living on social security! I just got my monthly bill in the mail and there are a ton of things added to it that wasn't there before one being leak protection? I never signed up for these additional things and I'm being forced to pay them? Nobody in the office can explain to me what these additional charges are and to make matters worse I am on social security and I receive my check on the 3rd of every month my bill is due on 26th of every month which means they charge me ridiculously high late charges I have pleaded with these people to change the due date to avoid these high late fees and they claim that they can't? I don't believe that for one minute! I think these people enjoy ripping customers off because they can especially the elderly! These people are disgusting human beings!! read more