Allen Carpet in New Rochelle, NY has worked with us on 4 different projects during the past 10 years. Each one of them was not only a pleasure to work with the owner, whose name is Kenny, but their pricing was competitive, their selection of products like vinyl flooring, ceramic tiles and carpeting was abundant, and much more so than the big box stores. Their delivery and installation is performed by store employees who know their job quite well, and do the installation rather quickly, and to perfection. If you visit the store and give them a try, you will not be disappointed. read more

They did a perfect job installing carpeting on a large staircase. Was not a easy job, some was an open staircase and some was a closed. From choosing the the carpet through installation everything was easy. The 3 installers could not have been nicer, they stayed till after 6pm to finish the job - they came first thing in the morning. Best of all - the price seemed reasonable!! Highly recommend and I am picky. read more

A reliable friend recommended Allen Carpet in New Rochelle. I am an interior designer so I went to see for myself. I was looking to carpet two bedrooms. I walked into the store, asked for Kenny, and within 5 minutes found the perfect, beautiful, in stock wool blend carpet at a great price. They came that afternoon to measure and in less than a week the carpet was delivered and installed. The installation was excellent. The guys were courteous, neat and professional and both rooms were completed in a day. I could not be happier with the results. Thank you Allen Carpet, Kenny and the crew. I'll be back! Nancy read more

Waste of time! No follow up. I was relying upon them to do work. They came to provide me with an estimate, but they did not. It seems they're very disorganized and don't communicate with each other. After waste of a few weeks, I found better resources elsewhere that were more responsible. read more

Ask for Mustaf, he provides excellent service, sounds advice and good value. He is dependable, reliable and stand by his word.

The prices are fair, matches home depot. But one of the salespeople is awful. I will not give names here. I went in for carpet and the guy couldn't hear me, and if I spoke too fast for him, he got annoyed and overspoke me. That is fine, but if you cannot hear me, then explain this and don't speak over me when YOU have something to say. Mustaf was great when I needed to make a change, I wish I spoke with him during my 1st interaction. I had too much trouble asking for a quote for a custom order because the guy was impatient with listening to me explain what I wanted, so they ended up not getting my business for a 2nd order. I will go elsewhere or at least seek out Mustaf next time I have to order carpet from this location. I gave them a lot of money, they did me no favors. They should offer patience to me as the customer if I am explaining my needs. Or, they should offer assistance to a sales person if he has a hard time communicating with customers. 3 stars because of inventory and they worked with my time frame. Zero stars for customer service. 5 stars to Mustaf. read more

This New Rochelle location already has lousy reviews, but I'm not even sounding off about their carpeting. Their driver parked in my private, paid for spot because he didn't feel like finding street parking. When he came out I told him not to park there again because I could have him towed. His reply... "Do what the f@ck you have to do...". I called the store to complain and got the owner Kenny, who was actually worse if that's even possible. Instead of apologizing he spoke to the driver and called back to let me know the driver denied using the F word and say he was only parking in my paid, reserved parking spot for a short time as if to say, what's the big deal? He even asked me how much I pay for that parking spot and if there's a sign with my name on it so I let the bozo know there actually is. DO NOT GIVE THE NEW ROCHELLE LOCATION A PENNY OF YOUR MONEY!! They're rude, nasty lowlifes and God help you if you let that driver into your home. read more

Allen Carpet - a white van parked in a parking lot - Carpeting Near Me - New Rochelle, New York

I found the service here was very good and patient.The staff was very accommodating and tried to work within my budget. The quality of carpet is excellent. I would highly recommend this location in New Rochelle. Flo read more

Allen Carpet - a woman in a black and white jacket - Carpeting Near Me - New Rochelle, New York

Used the company to buy porcelain- service was quick and delivered as promised- but when trying to call with info or questions- very unprofessional and rude... no knowledge of their own products... multiple times they hang up on me when I was trying to reorder additional porcelain... Other than variety of choices- I would never recommend this business... read more

This place is awful! I bought carpet here which was installed poorly and sloppy and when it started to come up, we called to them come and take care of the issue and they wanted to charge me by the hour instead of taking care of the issue and providing customer service. And then they were giving some lame excuse about all carpet does this. The carpet itself is wearing out after less than 3 years. Don't buy anything from here, this place sucks, the quality sucks and the people who work there sucks and don't have any clue about customer service. Go somewhere else and don't be disappointed, its as bad as it gets here. You have been warned! read more

Absolute worst! Staff knows nothing, service awful. Not honest about when orders will be ready, they don't return calls. Don't go there.

The most patient and reliable service, hands down. I have been working with Kenny for several years now and I would not take my business elsewhere. Great prices and great install. Amazing selection, something for all -- high-end to low-end with prices that can't be beat. No disappointment here. read more

This review is for Allen Carpet Floor and Beyond of 40 Nardozzi Pl, New Rochelle, NY 10805New Rochelle. Deplorable. Just deplorable. I chose Alan Carpet of New Rochelle to install a stair runner because they made a professional impression. They were way more pricey than other options in the area, but I chose them because Mustafa sounded very knowledgeable when he explained to me how they would staple the carpet to the risers ONLY without touching the treads.  Goodness gracious!!!! What a mistake! they stapled each stair tread and the landings more than fifteen times! (a hazard as women's heel caps can get caught in them!!!). They also left air bubbles and many gaps at the end of the risers and missed the last riser!!!. The installers they sent were incredibly inexperienced, careless, and their craftsmanship was very questionable. I complained to Mustafa, and he came to see the work. His solution to the air bubbles and gaps? MORE staples!!! Amazing! rude, rude, rude RUDE as can be. Horrible experience!They sent a second person to fix the mishaps, but there was little to do. They pretty much damaged the wood of the stairs. Really poor, expensive, and careles work. On top of disrespectful treatment. Would not recommend these people to anyone. Keep as far as you can from this unprofessional guys. Really bad company. Reply to this posting if you want to see photos of the poor job they got paid for. read more

Thank you, Andre for all of your help!! This place rocks- Andre was patient with our questions and didn't try to pressure us into buying stuff we didn't need. In fact, he was really great about showing us all the different options he had for us. We left with samples and will definitely be back once we figure out what works best. Really appreciate Andre's expertise and wonderful customer service. read more

The flooring we chose is gorgeous. It wasn't in stock but they were going to NJ so offered to pick it up same day. The customer service post sale was great too, as we had questions about the invoicing and Kenny was very accommodating and gracious. I'm going back. read more

I purchased carpet from Allen Carpet and Flooring for my basement and also custom runners for my steps and landings throughout my house. Marc the salesman was extremely knowledgeable and helped guide my decision. Due to the many angles and steps it was not an easy job and the installation was fantastic. I had priced out the same carpet at a local carpet store in Rye and Allen Carpet's price was much less expensive. I couldn't be any happier with the entire process and highly recommend them. read more

Just like Mary says, this place is awful. These people will nickle and dime you to death. And once they have their paws on your money, you can forget about any customer service. Help loading the stuff in to the car? Nope. Returns? The owner laughs and asks you what he is going to do with the return! Defects? Well, that's why you buy extras according to the owner. read more

Very poor service..poor customer service..the managers don't know anything on who is coming to install the wood floors/carpet. They don't know when or what time the workers are coming..Very unprofessional. They come in one day and do some of the job then leave. The workers still haven't come to finish the job.The managers keep saying the workers are coming tomorrow,tomorrow but the workers don't show up.Also I ordered some curtains/blinds 2 months ago and it still has not come in..They are not honest when the orders will be ready and making up lame excuses.They probably put that money in their pocket. I don't know what kind of business they are running. The job is still incomplete to this day. DO NOT go there! read more

We recently about 2 months ago renovated our entire home ( Kitchen , 3 Bath"s and New Flooring ) using The Origina Allen Carpet Floors in New Rochelle Location . We had bough carpet from them 25 years ago but this time we shopped around first and were frustrated with other allen carpet locations ( not affiliated ) and other carpet stores and then went back to original Allen carpet location in New Rochelle and oh boy so glad we did. Not only we were able to buy all the products we need for our home project in this one location but they helped us with the entire project and mad it very easy and seamless for us . I must say honestly these people are the only ones to be trusted . they are very knowlegable and honest and frindly and helpfull and have good installers too and do a real nice job. We were very happy with their service and highly recomend them. Any negetive coments are coming from their compatitors are just not true !. You should checked them and find out for yourself . They don't advertise much since they have many repeat customers . They have been in the business for more than 30 years. I found out other carpet stores branched out from them and opened up new location and are indepened operations and claim to be what they are not! read more

I love Allen Carpet! I've done almost every room in my house through them. The product is always great quality, the staff are super friendly and helpful, and the installers they work with do an amazing job every time! I can't recommend them enough - the quality, customer service, and affordability make this location the best in Westchester when it comes to flooring. My house looks fantastic! read more

Just had carpet installed from this store today and so far no complaints. Three attendants patiently helped me select the carpet, they held it for three weeks until I was ready for installation, the installers worked for ten hours straight and did an excellent job! I'm in love with my newly "dressed" staircase and will keep my fingers crossed that the wonderful stretch lasts. They were fully $1500 less than a neighboring store for the identical job! Can't complain. read more

Had a great experience with my carpet purchase. Installation done well, neat and clean.