I had an experience that went from bad to great!
I flew into GPI from Phoenix gateway yesterday. Nice short flight with good service from the flight crew as usual. I was a little late when I went to pick up my bag at the carousel, as I was in the "necessary" room. As I waited for the duffel, it did not roll out! Finally the carousel stopped and all that was left were a few odd bags. But one looked exactly like mine, same brand, same size, same color, except it had another persons name tag on it!
Puzzled, I took a cell phone snapshot of the tag and ticket of the doppelgänger duffel and went to the allegiant counter.
A lovely young lady stepped up, I asked if she was with Allegiant, and she claimed to be "Allegiant" herself, which I doubted. She gathered info about my missing bag and passed it to her manger Jo (I'm guessing about the spelling). Jo looked up the manifest and confirmed my bag and the doppelgänger bag were indeed on board.
We both surmised the other person took my bag and left his at the carousel.
She phoned him. No answer. So I gave her my business card and asked her to call me if anything came up. She asked where I was staying. About 30 miles from the airport in Bigfork, I said.
She then turned up the service dial and said "that's on my way home from work! If I find your bag I'll drop it off for you!" Mind Blown, I went away hoping the young lady would help me.
She called me an hour later, said she had the bag and promptly delivered my bag to me.
Mission accomplished Jo! Thank you for your great service!
Y'all work hard over there and are continuing that Montana tradition of neighborliness.
"Montana, the biggest small town in the world." Unknown read more