We had the best experience purchasing a 5th wheel this spring from Owen and Justin at Woody's…read moreRedeer! We had come from quite a distance and they made sure we bought the perfect trailer for us and we're completely satisfied before we took it home. The service is exemplary and I can't recommend this dealership enough! Janet and Wes

On Feb. 23 - 24th, Gord Sylvester, (Sales) from Red Deer Store, assisted us with the possible…read morepurchase of a New Grande Design Trailer. They offered a good deal for the New Unit and Gord was very helpful and professional to deal with. We decided to instead buy the same unit in a 2023 series, elsewhere, however I would call on Gord to assist us with RV requirements again in the Future. Thanks Gord !! Dale Paschinski Foothills, Alberta

We purchased in September. They where the only ones that had the exact make and model we wanted…read more I was pretty sure I would buy it and trade in our old one. The sales man was a slick Willy from the get go, but a lot of these guys can be. We came to what I thought was reasonable for our trade in, especially since they hadn't even seen it yet. Second we didn't pay MSRP and the difference I felt was okay, not great but we wanted this trailer. After we agreed on that they wanted 500 bucks just to start processing and it was non refundable if we backed out. Since we where purchasing it and not backing out it was a what ever thing. Once we got to the financing office the rip off started. They tried selling us the extended warranty. She hinted that the finance company needed that. Then they tried selling us on some road side assistance package. Then the yearly inspection that the finance company insisted on. BTW no finance company will demand these things. They will approve your or not it's that simple. What pissed her off the most was when I asked about just giving them cash, then I don't need all of that extra stuff. I wrote the cheque and as done with their crap, or so I thought. Delivery day was a week later. I have to say this part was pretty good. They threw in the 50 to 30 dog bone, not much but it's something, the slip plate for the 5th wheel again not much but. They fixed the two drawers that had bottoms that didn't quite fit. They couldn't find the dinning table (it was a stand alone type). They said they would ship it later. And it did. It took 3 months but we got it.

Very poor salesmanship... After the deal is signed they do not care about you at all, not worth the…read morelower price you pay here... Drove 3 hours (1 way) to pick up my new trailer 3 times! The first time i called the day before, the second and third times i called the day of, and still not ready when i get there! They eventually delivered it for me, but chose to send it out in a blizzard... Smack in the middle of 2 nice weeks of march weather, they send it out when the weather was so bad the delivery guy had to do 50kph most of the way... It goes without saying it was severely dirty and iced up... Thanks guys! Now having issues with pieces of the trailer they worked on during pdi.. We will see how the service end pans out, will upgrade rating if warranted. Update: Horrible service too!

Great group of service technicians and friendly staff all around. The people there make you feel…read moreright at home.

Buyer Beware: Our very stressful Experience with a Previously Scrapped RV purchase…read more Summary: In September 2023, we unknowingly purchased a consigned Fifthwheel from Sylvan Lake RV that had previously been written off as "scrapped for parts" due to rodent infestation. This designation was confirmed by Saskatchewan Government Insurance (SGI) and Alberta Transportation in 2025--rendering the RV uninsurable, unregistrable, and essentially worthless. Purchase & Discovery (Sept 2023) We agreed to purchase a consigned 2014 Alpine 3555RL Luxury Fifthwheel. At final signing, a Carfax report revealed the unit had been labelled "scrapped for parts/rodent infestation" in Saskatchewan (Aug 2020). The salesman assured us it was a clerical error when we questioned it stating they contacted motor vehicles to verify. Then provided a Vehicle History Checklist stating the trailer had never been deemed salvage or scrapped. At the time, it was actively registered in Alberta. We signed in good faith. Repair Issues & Registration Fallout (2024-2025) Throughout 2024, warranty repairs were repeatedly unaddressed. In April 2025, while investigating AC issues, we discovered rodent damage to the AC ducting in the ceiling. We contacted SGI and Alberta Transportation and learned the RV had officially been written off in 2020, and should not have been eligible for registration or insurance. Alberta reversed its registration status to "scrapped." We had paid over $700/month--including insurance--for 18 months on an asset that could not be legally registered, insured, towed, or sold. Dealer Response & Replacement Process (Apr-Aug 2025) On April 2025, we approached Doug Thompson (owner) requesting a replacement of equal or greater value, size, features & quality. He agreed, but over the next three months, only two options were presented--one required additional financing, the other was in poor condition. We had no functioning AC for all of 2024 until Aug 2025, two months without kitchen sinks, and an awning that never worked properly. Ultimately, due to consumer protection deadlines, we requested for trade a 2021 Keystone Cougar 315RLS ( a consigned unit on his lot) to resolve the dispute and avoid legal costs. This unit is smaller (35' vs. 40') and lacks the luxury features of our original Alpine. We chose to take a downgrade in features, size & quality. It was not our preferred outcome, but the only viable path forward outside of a lengthy & costly legal process. We sent the dealer possible options from private sellers as he had stated he didn't want to buy from another dealer. Those options were ignored also. We felt he was waiting for the perfect consignment to come in...We believe to save his losses while we waited for a unicorn which could cause us to miss our consumer protection deadline. The replacement trailer was delivered August 1, 2025--dirty inside and out. Communication from Doug stopped. He didn't even bother to see how the replacement was going. --- Final Recommendation We strongly advise buyers to thoroughly verify title history and registration status--including out-of-province records from SGI or any other jurisdiction before purchasing any consignment unit from this dealership. Our experience shows that a unit previously written off as scrap can slip through the cracks and leave buyers with serious financial and legal consequences.

Looking for a fifth wheel of the lot takes a darn long time. After a number of months scouring…read moretrailer floor plans and scouting out some RV shows, we finally found exactly what we were looking for at Vellner. It happened to be a good deal to boot. The buying process was comfortable and the walk-through was thorough. Score! So we brought the unit home and carefully began packing it with our family camping supplies. However, in an odd twist of fate, a local house fire turned our new purchase into an overcooked campfire marshmallow the week before we were going to take it on its maiden voyage. I mean, are you kidding me? Anyhow, thus began the hunt once again because the model we chose was a cancelled special order. We looked other places but it was Vellner that found us exactly what we were looking for once again. They helped us through the insurance process, which was a hassle (but dealing with insurance is painful no matter what it is) and came home with another sweet fifth wheel that happens to still be perfectly intact, I might add. A big thanks to Vellner and Travis for the exceptional customer service and helping us out under unfortunate circumstances, making us very happy customers. Yerlp 30 Day Challenge: 6/30

I live in Edmonton but travelled to Red Deer wherein our fridge wasn't working until we got hooked…read moreup to power at Westerner Campground. So I purchased a new RV battery among few other items for our 5th Wheel. Vellner took all my personal info for the purchases but now say I'm not in their system & they have no record of my purchases. That battery was only used (2) times and then we put 5th Wheel into storage, removing the battery & storing it in our heated garage. However, come spring it had leaked battery acid all over & we tried to charge it -- but it is no longer is working. Vellner is the only company that sells Traveler's Choice batteries, so they know it was purchased from them. (RV Care states Arkaan does but they have told me they only sell Interstate batteries). There is no company in Edmonton that sells that brand & Vellner won't replace it. I had called right away & was told to contact one of their sister compAmie's inn Edmonton (but they don't have any sister companies here). Today I was told that person probably isn't there anymore but to drive back to Red Deer so they can test the battery. Again, they likely won't warranty it anyway. It will cost more to drive back & forth than the cost of a new battery. I will never buy another product from this company again ! Ridiculous.......

What a breath of fresh air Integrity RV dealership is! I will only be using Integrity RV from now…read moreon for my service. I had a problem with my monitor panel and radio since I hooked up my batteries wrong and blew some fuses. Jason the service manager goes in and fixes the problems in 10 minutes hooks my batteries up correctly and says No Charge. I'm so glad I met Jason and Integrity RV. Integrity RV really works hard to please and get your business To show the contrast to another RV dealership who I had used in the area for many years unfortunately changed hands last year under new ownership. After being told it would cost me next to nothing to lubricate my slide out they charged me $100. extra over and above the other work I was having done. I totally felt ripped off and that's why I decided to go to Integrity RV. for all my RV service and needs.

This is the second rv purchase our family has made. The sale of this last trailer purchased at Olds…read moreRV was simply painless. No sale pressure, upselling, Cliff our sales guy was exceptional. Great guidance into finding the perfect trailer for us. We have also recently had it serviced. We were able to get in right away, and were very happy with the overall service department. This place is worth the drive out to Olds. Highly recommended