Bill (owner) came to our home to estimate installing blown-in insulation under attic floorboards. He explained the work, gave a lot of information, and showed a binder of notes he had received from previous customers. Later, he called because he forgot about a small jut-out in our living room (and said since it was his error, he would add it to the quote at no cost). We were happy with the quote so we called to schedule and were given our choice of days in December - we were told that we were the first to schedule for the month. We chose a Tuesday and were guaranteed that the work would take 2 installers in 1 day. A few days later, we called Bill because we realized he had not included a small jut-out in the back of the house - if the front needed insulation, we asked whether the back would need it as well. He told us yes, but instead of adding it to the quote for free (since he had also missed this area), he was going to charge us an additional $200. We weren't thrilled, but didn't think we had an alternative. Our installation day arrived and we received a phone call around 8am that one installer "called out" and the other was sick, so the work would not be done that day. (By this point, we had already moved everything in the house so that the attic and 2 jut-outs were fully accessible. Our house was a mess. We had also both rearranged our work schedules to be sure we could be home to take care of anything that came up). At 9am, we called the office and spoke with Marie. She told us they had scheduled a 3-day job beginning Wednesday (the next day) and did not know when they would be able to reschedule us. We told her that this was not acceptable, that we had been planning on this and could not wait a few more weeks. We politely asked for priority, since we had been the first to schedule and the next people could at least be given 24-hours notice of a schedule change due to the guys being sick (ie that all jobs be pushed a day). She told us that she would have to speak with Bill and would let us know. Around 12:45 (Marie only works until 1), we called Bill directly, as we still had not heard back about our request that our installation be shifted to their next working day. After explaining the situation (which Bill seemed unfamiliar with other than that the guys were sick), he was very rude to us on the phone, insisting that people get sick and he can't control the schedule. After repeatedly trying to tell us that he would call us back the next morning (which we said was unacceptable, as we needed to plan our schedule), he finally said we'll be there tomorrow and abruptly hung up. The next day (Wednesday), an installer did come to our house. However, only 1 person (we had been told 2 installers) worked and then left at 2pm. He gave us no reason why the work could not be finished in 1 day (as quoted), just that he had to leave and return the next day. Two installers came on Thursday to finally finish the job (about 2 additional hours). They drilled 2 holes in our living room ceiling before they realized that no insulation could be added. They proceeded to patch these 3-inch holes with a couple inches of spackle. We asked why they were not using tape or mesh in addition to the spackle, and were told that "they don't do that." To note, the installers themselves were professional and pleasant. To summarize, what was supposed to be a 1-day installation took 3 days, significantly disrupted our lives at home and at work, and caused a great deal of stress. We have 2 unnecessary holes in our living room ceiling and all areas did not require insulation (meaning less product than expected was installed). We understand that people get sick (which is not the cause of our frustration); we do not feel the rest of the situation was handled well. We did express our concerns to the office, but they did nothing to try to make things right (such as a small discount). read more

This old guy needs to retire. He is not up to par with new tech reflective insulation. He insist that you do the old school way (it will cost you additional thousands ) so you will use his type of insulation which is now outdated. Unless you have an unlimited budget to insulate your home with I would not recommend this company to anyone!!!! read more