I dropped off my car after hours due to the plastic mud guard having come loose and having had it…read moredamaged through dragging on the highway. There is a whole system set up to drop off the car, leave the key in an envelope, put a message on the envelope, and then drop the whole thing into the mail slot so it is locked in the office. I fully expected a multi hundred dollar estimate, with a new part and labor, but it wasn't that way at all. The estimate was $70 (including $20 for the state safety inspection). It was of course a simple fix, but kudos to this shop for being honest about it and not trying to upsell, up charge, or do anything other than what was needed. I wish more auto places would be like this, but until they are, Arlington Auto Repair on Four Mile Run is the place to go!

My go to shop for repairs. They work fast and get your car fixed correctly. As a woman, I feel safe…read morecoming here and don't feel like I am being overcharged for that. My car has been serviced here a few times and I will continue to support this shop.

My daughter's car was almost overdue for inspection, we knew it needed new tires, timing belt and…read morewater pump. Friends recommended C&C. I just stopped by. I shared that I had my daughter's car because she was going to be out of town for several days and asked if there was anything they could do. We also wanted a lookover just to see if the old car was worth putting the money into. C&C was great. They said they could do a courtesy inspection if I could leave the car. I did and in less than a week they were able to do all the work necessary by just squeezing me in. The entire staff was great. I think I will begin using them as well. There prices were better than where I had previously taken my cars. Again, they were great and I felt they really bailed out my daughter.

Fast service quick turn around time. It took less then three days to get the car repaired.read more

The staff at Driven was so helpful. I lost my brakes and was unable to move my vehicle. Driven has…read moretheir own towing truck so they were able to come pick up my vehicle and take it to their shop. They were very responsive and I needed my car so they tried to repair it as fast as possible. The communicated the issues to me. The pricing was very reasonable in my opinion compared to other places I've seen. I'm glad they were there to help me in a time of need.

Just had an unfortunate experience with this business. After install of door window switch, my car…read morebattery was drained. I returned my car to them and they recharged my battery, but did not check their installation of the door switch or advise me to bring the car back in to check the fuse box. subsequently, I took my vehicle to the dealer and they were able to perform the drain test and install a new door window switch. The window switch purchased at Driven Autorepair was under warranty and the manager wouldn't give me a refund on the defective part. I was the part could only replaced. Advising potential customers of their policy and you have no choice other than to use their services when a part is under warranty. The manager would not take fiscal responsibility for the potential faulty part they purchased and/or the potential faulty installation they provided on my car. I lost over $800 dollars trusting the integrity of the services provided by this company. Buyer Beware!

Amazing price!! Brakes re-surfaced new brake pads exhaust fixed brake fluid flush cooling system…read moreflushed turn signal fixed. Total $540!! I wish they opened up earlier and stayed open longerAnd worked on the weekends. You can't beat the price and you can't beat the service. I'm recommending them to everybody! And I will definitely be using them again. Tell them you read my post or Mr Joseph told you about it.

I'm all about finding a trustworthy mechanic, which isn't an easy feat. My husband's truck is…read morealways in need of care; basically it's a money pit - but we need it and need it to run. We were taking it elsewhere, but the previous shop was swamped and suggested that we try ESG and so, we did. I liked the fact that we didn't have to wait, weeks out for an appointment. The mechanic understood the urgency in determining the problem and finding a fix. The issue, remediation and cost, were explained in advance, additionally, any other additional information and/or work needed, was stated in the receipt, so that the customer was clear about additional repairs needed. I felt this shop/mechanic in having honest prices, honoring their warranties and providing efficient customer service.

I needed tires asap. Of course there are many options in my area. However, my friend suggested that…read moreI go to Firestone, because of her great experience. I dont like cutting corners or saving a quick buck when it comes to my car. Firestone is known for having quality tires. Although the reviews looked mixed, I took a chance. I called as soon as they opened. I told them what I needed, although their online booking site, said no appts till Sunday. I was able to get in to replace my tires. ****Josue gave excellent customer service. Told me about my tires and how my flat happened, and explained about tire care etc. Their waiting room is comfy. I was out of there in under 2 hours. Shop area was clean and organized. I definitely recommend this place for your tire needs. Dont skimp on your car needs to save a quick buck, cuz in the long run it will cost you more. I highly recommend this place.

Laughably incompetent. They messed up the alignment worse than it was originally. Steering wheel…read morewas crooked, measurements were in the red on their own sheet. Mistakes happen, so I came back and asked to redo the alignment, showed them their own sheet and said the wheel was crooked after the alignment. They said (1) they don't do rear alignments on Toyotas (???), (2) the car has unspecified issues that don't allow it to be aligned, (3) they would need additional payment to do the steering wheel correction. When I pressed them on what the issues were, they refused to commit to anything. Nothing was written down. Truly baffling that these people are running a real shop. I asked to talk to the alignment tech and they said he can't speak English. So how can he understand anything? Is he just guessing? I'm willing to bet they don't have anyone trained and that they're just winging it on each alignment. I talked to Rose and Arbor (blond ponytail man). They kept pushing for more money, and they said I already got an alignment so I shouldn't be greedy. Very rude while I spoke very politely. I went to Midas down the street and they fixed it. No issues with the car were identified, perfect alignment, 45 minutes. The before measurements (after Firestone's alignment) were way off. Extremely unprofessional. Go here if you want your car to go 4 different directions while driving straight!

Based on the campaign and recall notice to prevent corrosion, I took my car to the service center…read more After the inspection and services were completed, I drove home and only realized the issue after returning home. I noticed that the rubber trunk weatherstripping had been lifted off and left unsecure/was not secured back in place. According to the paperwork, the technician who worked on my vehicle was Seung Lee. This was a waterproofing treatment, but leaving an unsecured rubber seal could become pinched or damaged, potentially leading to further issues for the customer. Last year, their technician left a greasy mark on the side door panel after a scheduled oil change. There is an inconsistency in their service quality. I am very disappointed with the quality of the inspection and services.

I brought my 2024 Toyota Tacoma SR5 to Ourisman Fairfax Toyota for a passenger-side door rattle and…read morean infotainment system issue. I dropped the truck off at 9:30 AM and clearly described the rattle, including that it occurs over bumps and speed bumps. This is documented on the service invoice. I also requested help removing a previous owner's user profile from the media unit. After keeping my truck all day, I picked it up just before 6 PM. The invoice shows the only action taken on the rattle was "unable to duplicate customer concern." No diagnostics or repair attempts were documented, and the infotainment issue was not addressed. More concerning, the invoice shows that 0W-16 oil was installed, even though this Tacoma has a turbocharged engine that requires 0W-20 oil. Using incorrect oil viscosity on a turbocharged engine raises legitimate concerns about lubrication and heat protection. The only service actually performed was an oil change already included under ToyotaCare, and it was done incorrectly. I'm disappointed that after an all-day visit, none of the concerns were resolved and the vehicle was returned with an oil specification issue.