I used this company a few years ago and they were very good. THIS IS NO LONGER THE CASE.
I called in early June (around the 4th), My dishwasher was displaying an error message. I was told that due to COVID I would have to wait about 10 days for a visit (understandable).
The technician (Evan, the owner's son) stated there was a slowly leaking valve. He did not have the part and it would have to be ordered. It was a Saturday. I was told an appointment could not be made till the part arrived. The part arrived the following Wednesday, and I was given an appointment for another 10 days. Evan arrived and told us the wrong part was ordered. I was told an appointment could not be made till the correct part arrived. It did 2 days later. I was given an appointment for yet another 10 days. I pointed out to the manager that is was due to an error on their part. She stated, extremely rudely throughout the coversation, it was not HER fault (DUHHH) and I would have to wait again (about 7-8 days). Even arrived and replaced the valve. The next day loading the dishwasher I found a part at the bottom of the dishwasher. (not a valve). After a few days another technician came and could not figure out what the part was. The next morning the same error that initially appeared again.
I called a different repair service, who came in 2 days (JS Appliance in Miller Place) The technician for 2 non-functioning other parts AND a part that had been broken, that was glued back together.
The cost of the repair made the dishwasher economically unfeasible to repair. It took 2 months to get to this point!!! STAY AWAY FROM THIS COMPANY. read more