All Surface Refinishing applied epoxy to my kitchen countertop, and it quickly became discolored. They returned to redo the work, but less than six months later, the countertop gradually began ambering. The discoloration became glaringly obvious, so I contacted Frank after around 8.5 months after the redo. It took him nearly a month to respond--a stark contrast to his punctuality when payments were involved. When he finally showed up, he pretended not to see the ambering issue and instead pointed out rough patches in the work. He dismissed my concerns, claiming these imperfections could be "easily fixed," and assured me he would send someone to resolve the issue.
What happened next was insulting. Instead of addressing the problem, Frank sent Jean, the same person responsible for the botched job, not to repair it but to provide him a so-called "second opinion." This blatant attempt to dodge responsibility was infuriating. Why would Jean admit to shoddy work when his boss clearly had no intention of correcting it?
Beyond the ambering, I also pointed out what I initially thought were holes in the epoxy, only to discover they were air pockets trapped beneath the surface. Jean offered no solutions, merely stating that Frank would call me. Unsurprisingly, the call never came. I had to chase Frank down again, and after countless excuses and no-shows, he eventually appeared--only to smugly inform me he had no plans to fix anything.
Frank's behavior was appalling. His complete indifference to the defective countertop and dismissive attitude toward my concerns were nothing short of outrageous. The countertop is now riddled with discoloration and structural flaws, yet he refuses to take accountability. Frank's actions were unprofessional, dishonest, and insulting. I trusted this company to deliver a quality product and service, but instead, I was met with lies, incompetence, and utter disregard for customer satisfaction. My money was effectively stolen, as I did not receive the product or service I paid for. Their 5 year guarantee is a sham. read more