I've found that most firms listed as "propane" will only do exchanges on "standard" 20 pound tanks (ala BBQ size). All Star Rents has the capability to fill any reusable container. They were incredibly helpful. read more

Always have what we need. Friendly customer service. Equipment always in good working order! Rates are on par with other rental companies - maybe a touch lower. No complaints at all! Grateful that they're here! read more

This place made me feel safe about sending someone that knew nothing about plumbing to pick up a 50 foot snake. After assuring her, she would not get bitten,she was there and back in no time. Correct tool, no snake bite. Thanx guys read more

Rented a Lawn Roller on August 10, 2018, returned next day Rented a Tamper Plate on Saturday August 11,, 2018 and returned early Monday morning The service was great! The guys helped to load the rentals and unload them. It was quick and easy and the info was clean and clear. They pretty much have anything you need to remodel a yard, pull an engine, move heavy materials from point A to B, wood chippers, fork lifts, trailers, etc. PROS: - very nice staff - quick and easy staff to work with - open Monday-Saturday CONS: - Closed on Sunday so if you rent on Saturday you have to wait till Monday to do return. read more

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All Star is my go-to place for renting tools and other items as well as getting propane refills. Their selection of items is really good, never had a problem with anything I rented, and the staff is always super helpful and very knowledgeable about everything they rent if you ever have questions. Their prices are fair for a rental shop in this area. Highly recommended and I doubt you'll be disappointed if you rents from them. read more

Let's face it, most of the time when we rate/review a business it is based on how we are treated/serviced by the personnel. So depending on the person you happen to encounter and the mood that person is in, will largely determine how you perceive the business, if you will go back, and if you will recommend it to a friend. It seems to me that many business owners don't understand how much this can mean to the bottom line. If I were to only deal with the manager Brian at All Star Rents I would have awarded them 5 stars. This is the only equipment rental company in town since a few years back. They have all kinds of equipment and they also sell propane. read more

All Star Rents - Machine & Tool Rental Near Me - Novato, California

Working with All Star is such a pleasure, the company I work for has been needing a truck the last few weeks as we move a sculpture around town and Alex has been nothing but accommodating and SO flexible with our constant changing schedule for needs of a truck. If there is any time we need to change our reservation I am always met with a " no problem!". GREAT customer service and super helpful, couldn't recommend them more! read more

We had a great experience renting a moving truck from All Star Rents. The staff was very helpful. Everything went smoothly and their price was much better than other companies that I got quotes from. read more

We use All Star as our primary equipment rental source. We have used other equipment rental companies but have not been consistently satisfied with the experience. We have rented flatbed trucks, power lifts, stair climbing dollies and many other items from several of their locations. The equipment has been competitively priced and in good working order. read more

Good rates, trucks are a little old but the staff was friendly and helpful. Will go back for sure next time we need to rent a 24' Box truck. read more

They had what I needed, very simple to do business with, were safe, and reasonably priced.

A hidden gem. Anyone who needs to refill their propane tank should go here! They charge by the gallon on not by the tank. This translates into significant savings vs. the tank replacement option. Additionally, it is apparently not uncommon to buy a not completely filled tank. I had 2 tanks refilled for $38. Compare that with at least $50 from Home Deport. A little difficult to find, at least via Wase, but worth the effort. Roger read more

Every year i rent a weed wacker twice a year. Usually people are very nice an the desk. Over the weekend was very different. The guy who was at the front desk it was totally a d***ck, so i say okay usually i rented the equipment for the whole day, but because that person ruin my day i decided to rent it for 4 hours. When i got home and ready to start the machine i saw it was missing the strap. i called couple times and no one answered the phone. i went back to return the machine and i told the guy about it. he did not offered an a apology. i was so irritated i just left. read more

Rented a scissor lift for a day that I ended up switching to a month over the phone. Everything went smoothly until the return. I took it back at the month only to find out their month is 28 says. So, an extra days rent was charged to my dismay. I received an email after the rental asking about my experience with All Star. In my answer I complained about their interpretation on what a month is. I must say that the contract did describe the 28 days as the month. My fault for not reading the small print. The owner, Steve, actually read my response and called me. He said that he saw the lift had been returned on the 30th day and sympathized with my argument and refunded the extra days charge. Thanks again, Steve. I'll be back. read more

Had to rent an auger for some fence work and not only was the customer service awesome but the equipment worked well. I had some questions before renting the auger and they emailed back very quickly and thoroughly. They even loaded it in and out of our car. Pick up and drop off was easy. I could not have had a better experience. This is now my go to place for renting any future equipment. Thank you All Star Rents! read more

Just rented a carpet clear, wine stains, these guys great- went to rent it on sat and didn't have to return until Monday 9 am. New machine, heated water tank, did the job, I've used this all star many times in the past from trucks to construction stuff always great service- never thought to Yelp them- FYI for those needing to rent stuff! read more

I am a long-time Novato resident and have used All Star Rents several times - mostly because they are the only game in town now. I have had bad experiences with equipment breaking and other issues in the past and my most recent experience is no different. I reserved a pick-up truck on-line and they quoted me $59.95 for the truck plus mileage and fees including a $19.95 "EPP" fee per day. When I called to ask about this fee, I was told it was insurance and if I had my own (which I do) all I needed to do was bring in a copy of my insurance ID card. The story changed a few times when I arrived, first telling me "most insurances don't cover trucks" and if I could prove mine did they would take the fee off, then later the fee was actually not insurance at all but an Equipment Protection Plan for "damages" - what the difference is I don't know, but in the end they would not waive the fee. So instead of $60 per day to rent the truck it was actually $80. It got worse; when you rent a vehicle, most places require you to return it full of gas or they charge you - in this case $7.50 per gallon. I noticed as I drove the truck out of the lot that the gas was not full - the needle just below full, so I called them right away and let them know. I was told to just return it with the same amount of gas. It turns out that was actually more than 3-gallons low! Was this some kind of trick in case I didn't notice? The biggest issue however, was with the condition of the truck when I received it. They had not cleaned it - even with the Corona Virus going on and I had specifically asked in advance what precaution they were taking. They assured me the vehicles are cleaned between each rental but I found an empty Coke bottle rolling around under the seat, the side window and mirrors so dirty that I could not see out (the windows were rolled down when I picked it up, so I didn't notice right away) and the steering wheel was so dirty that I needed about eight disinfecting wipes before I could get it clean. So if your concerned about the Corona Virus, I would definitely rent a truck somewhere else. The only positive was when I returned the truck and complained, they waived the 39-cent mileage fee which amounted to about $16. Review Update: After I posted my review, the Bay Area Manager for All Star Rents reached out to me to get more information on my situation and to apologize that it happened. I was quite surprised and it means a lot to me that he took the time to do that. It sounds like he sincerely wants to make sure that the problems do not happen again. If my review was based solely on the customer service after-the-fact, I would give 5-stars. read more

I needed a covered van to move my daughter a few months ago. All Star Rents fill the bill, had a clean van with blankets when I reserved it, all at a very economical price. I was a very happy customer. read more

Had an awesome experience at All Star Rents. Had to rent an engine hoist.... twice and everyone was awesome, especially George.

Nothing else needs to be said... But I will... These guys helped me load the equipment after showing me how to use it. They answered the phone when I called and helped get the pressure washer running! Helped me unload it and expedited my return of the equipment. A job well done by a business well run! read more

We needed a paint sprayer and rolling scaffolding for a big job and Brian at All Star Rents was a great help. He showed us how to operate the sprayer made sure we were clear on how to properly clean it so we return it in good working order, and the rolling scaffolding saved so much time. Great helpful folks we are sure to be going to for all of our rental needs! read more

I am a Licensed contractor in Novato and anytime I need equipment, that I don't already have, I get it at All Star Rents. They ALWAYS have what I need when I need it, and it ALWAYS works, they make sure of it, before it leaves the yard. I've been dealing with them for 4 years now and I have NEVER had any problems. The staff is very knowledgeable and always helpful, I recommend them to everyone that needs to rent equipment. read more

Helpful on the phone, delivered equipment on time, machine worked great and they charged me exactly what they quoted. It doesn't get better than that! read more

All Star Rents has very friendly and knowledge people. I would highly recommend them.

Unbelievably poor treatment of a valued customer! Rented jackhammer which came with (extra charge) 2 bits, literally 30 seconds into first pounding the bit broke in half. Upon return the guy at counter charged me $32.42!, instead of being apoligetic that my rental was with less equipment than I paid for (I was forced to use one bit all day). Mechanic was nice, said call Monday, Brian will take care of you, yeah sure! Brian said "you should have taken out insurance, pay up". You broke bit! "Take your business elsewhere". Terrible experience. Please do not use read more

I rented a 24 foot truck filled at gas station till the pump shut off flow. When returned the truck and the paper work was reviewed I was charged $24 and change for fuel? Asked about it and was told it was not full as it was rented? read more

Have rented various tools form them, including tile saws, roto hammer, nail gun, etc. Very helpful, very knowledgeable, easy to deal with. Prices are OK, on par with any other tool rental I have done. I'd recommend them. read more

Great selection of equipment in excellent condition with great customer service.

I rented a power washer over the weekend and hired a guy to refinish my deck. The machine wouldn't start and the manager (Brian) did not return my calls. When I returned the machine on Monday morning the employee insisted that they could not refund my credit card until I talked to the manager, Brian. I called Brian and he informed me that I had in fact used the power washer as evidenced by the lack of gasoline in the machine! I told him, no, four people tried to get it started, and it was never used. I reminded him that I called him three times on Sunday for help and never got a call back. He then informed me that people lie to him all the time about equipment not working to get out of paying. I asked him if he would please see for himself - come to my house for a cup of coffee and a muffin - he could then inspect the work that wasn't done. He laughed and said "no" and repeated his accusation that I was lying to him. Basically he was just rude about it, he didn't even try to be nice. I work with several contractors in Novato and the general consensus on Brian and his business is the same - not someone you want to do business with. read more

Always have what I need to rent. The last item was a battery chain saw, it was amazing & like new. They have everything from ladders to trailer. The men who work there are very knowledgeable & helpful read more

I rented a pressure washer To clean my deck. I had never used one before, and the staff were really helpful and patient in showing me how to start it up and how to use it. I will definitely rent there again. read more