Sutherland's was bought out by Vest auto repair. I went to the dealership and asked about a…read moretransmission fluid change and they said $300. Vest said about $130. Well when I went in they found that an old gear box that I had run over at night had knocked a hole in my transmission pan. They ordered a new pan and put it on, changed the fluid and charged me $275. still $25. cheaper than what the dealership wanted for just the fluid change. I also had some brake work done and it seems they might not be quite right. But I'm 100% sure if I call them and explain to them that something might be going on they will straighten it out. It might be where I don't have new brakes on the rear too.

Great guys great business works fast qualified work On time well guarantee their work could send no…read moreone else that would be better

Want to thank you for repairing my 06 Escape. You did a great job! Definitely recommend you for any…read moreautomotive repairs. Mark Z from Chillicothe.

Bill and Cody are angels. My family was stranded - mid roadtrip - and they got us back on the road…read morein no time. Professionals who love their craft and go the extra mile for customer service. Wish I could give them more stars.

From the owner: We’re a bunch of misfits but we’ll get the job done read more

I have been going to Rod's fo years. Always got reliable service at a fair price. He stands by his…read morework and guarantees the parts for life. Great to work with.

no one should ever go to this thief. i was charged 610.00 for a fuel pump on a 2004 vehicle. 168…read morefor labor that means i paid 432 dollars for a fuel pump. anyone who goes there after reading this deserves what happens to them

Excellent shop! One of the few places that can align my crew cab cab & chassis truck. I noticed…read moretire wear even though the truck wore great. I had Justin take a look and a bad lower ball joint was found. Turn around was next day and price was more then reasonable! I will be referring them to others for sure!

Excellent service. Found them to be honest and reliable. Would highly recommend them.read more

By a recommendation of a member of the MOJO Jeep group on Facebook, I sent a message to Tim's Tires…read moreon Facebook messenger with a request for a quote to install a lift kit on my 2019 Jeep Cherokee. They responded very quickly and gave me a SUPER reasonable quote compared to other shops in the Central Ohio area. I live in Columbus, but traveled down to Chillicothe for them to install the lift and perform an alignment. It was a great experience from start to finish. Simple and to the point. They've definitely earned my business and will bear the hour drive down from Columbus every time I need something! Thanks so much! (In case you are wondering, the top picture is stock without lift, and the bottom picture is the 1.5" lift installed.)

Incredibly rude staff. We decided to leave instead of spending good money on bad business. There…read moreare still a few shops who care about customers and that's where I will spend my money. How hard is it to say hello and make a customer feel welcome?

Has always gotten me in quickly for my tractor and mower tires and always does a good job. Keeps me…read moremoving on the farm when time is important. Prices are always comparable to other places and often even cheaper.

We were on our way from Cleveland to Grayson KY when the tire on our trailer blew. They got us in…read moreright away and didn't over charge us for this emergency service. We were so grateful!

I took my car in to have it serviced, they diagnosed my car with a faulty computer module, and they…read moredidn't have the computer to repair it , so I had to order a computer module for a 2006 Dodge Stratus $300, and I had to take it to another mechanic, who was able to repair the computer module. When the mechanic inspected the vehicle, he realized it wasn't a computer module, but the ground wire came loose, and he didn't charge me at all. I haven't been back to Cralls Automotive since.

I really didn't want to have to leave this review but the service and subsequent interaction with…read morethe owner merits a review. I use to go to this garage 20 years ago and they always treated me right and at a fair price. Unfortunately, that is no longer the case. I was spending time in my home town and thought I might save a few bucks by going local to what use to be a dependable garage for regular brake maintenance. I called to get a quote on rear pads and rotors and they gave me a good price and said they could do the job. Upon picking up my car, I was informed my brake light might come on from time to time. I told them no lights were on when I brought it in. He explained what the issue was but I guess I was a bit perplexed as I wouldn't think a mechanic would break something and not repair it. I had to get back to work so I left. Upon getting into my car I had 3 safety messages and 2 idiot lights on. At this point I assumed they would make it right and I wanted to give them the opportunity to do so. I gave them a call and reexplained the issue. He took no liability. I asked him how he put the car into "maintenance mode"? (This needs to be done on newer cars as it releases the electronic parking brake). This can be done through a computer or manually. He then said, "I didn't put it in maintenance mode, and you don't have to". The owners manual or a quick google search begs to differ. What happens if you don't do it, is it fries the EBS which leads to the whole caliper needing to be replaced and if you care about your car's performance you should replace both at the same time. He tried to say both sides would be bad if he did it wrong. I told him, "it sounds like you got lucky on one side" and as it turns out, the dealership 100% agrees. I took my car for standard maintenance ($300) and left with a mechanical issue that will cost me well over $1000 to repair. We all make mistakes but not living up to them and making it right speaks to a business/person's character. If you have a car you're just trying to keep on the road or get running this may be the place for you, but if you have a car made after 2009 that you care about and want it to run well then you should definitely not go here!!

Would not give me service. Denied me service since i got a diagnostic done by another shop but I…read morewanted to come to them to get the problem fixed and they won't except it until they charged me $160 for another diagnostic. Then charge me whatever service I needed too. Wasn't customer friendly and didn't help me find any alternative service and was pushing for me not to go to them for anything.

Terrible service. Made an appointment for 1pm for break pads and oil change. Husband arrived at…read more12:45 for appointment. Car was not brought back for service until after 3pm. Even after bringing it back, they did not start on it. Husband asked them to start working on it because he had to leave town by 4:30. One of the service workers smacked on the exhaust for no reason, the tire they took off they took it over and started looking at the tread, which was not needed due to only needing to see the break pads, not mess with the tires. After this husband asked them to put the tires back on it. They tightened the wheels too tight. Wheels now make a horrible loud noise while driving and car pulls hard to the right. Don't recommend them at all!! Unless you want your car back messed up :) my husband did call corporate and filed a complaint, they offered him another appointment, not sure why we would want to take our car to a company that has no respect or cares for your car at all.