I am a senior citizen who recently moved from New England to Plainfield so I can be close to…read morefamily. I broke a tooth last weekend and called a number of dentists on Monday and Tuesday who were not able to see me this week. My daughter called Catonfield Dental and they had me come right in. Dr. Xu's assistant took an x-ray and he diagnosed the issue, prescribing medication until I can take the next steps. My daughter, a stay-at-home Mom, had to bring my 3 year old grandson to the office, and Dr. Xu and staff were kind and accommodating. I highly recommend this office!

I initially liked and trusted my previous dentist at this office, but after they moved, I was…read morescheduled with Dr. Ke (David) Xu. Unfortunately, my experience with him was negative enough that I no longer feel comfortable being treated at this practice. He tries to come across as direct and humorous, but I found the approach unprofessional and uncomfortable. He also seemed more interested in making conversation about my workplace and stocks rather than focusing on the appointment. My main concern, however, was his treatment plan. He recommended a crown for one of my front teeth--an issue another dentist later resolved by simply shaving the tooth slightly, which took only a few minutes and required zero crowns. Dr. Xu also recommended a total of six crowns, which immediately felt like a red flag, especially when he described front-tooth crowns as "jarring" and asked that I pay the full cost of all six upfront in case insurance didn't cover it. My new dentist emphasized preserving natural tooth structure, and that approach fully resolved my problem. Based on my experience, Dr. Xu's recommendations did not align with that philosophy. While I can't speak for the entire office, this encounter left me with concerns about overtreatment. Experiences like this contribute to distrust in dental care--especially in communities already hesitant to seek treatment.

Do not step foot into this dental practice unless you are into the archaic and medieval practice of…read moretorturing you child in the name of Dentistry. We had concerns about their request for permission to physically restrain my child. We declined. Then after his first appointment they brought it up again and said it would be necessary to restrain my child in order to pull a tooth and fill a cavity. They would not proceed if we did not consent. My wife and I were very reluctant to allow them to pin our child down but they assured us that this was normal and not traumatic. We were still discussing this and the woman at the front was very rude and insensitive; even going as far as telling my wife that we were wasting her time by discussing this. They would not even allow us in the office or waiting area while my son was being tortured and traumatized. Then after the appointment the Dentist told my wife we need to take our child somewhere else because it would be better for our family. Please do yourself a favor and find a dental practice that will make you and your child feel comfortable and cared for without scaring and traumatizing them for life.

amazing! so patient and nice! BRING YOUR KIDS HERE! They helped me eldest daughters fear of the…read moredentist get WAY better!

My daughter chipped her tooth after school, I called the office at 5pm and they got me in the next…read moremorning. Beautiful work! It's like nothing happened! Absolutely thankful for everyone in this office, they are so kind and gentle with kids. Thank you!

We have tough schedules and will get us scheduled at last minute and fit us in to our convenience…read more Very nice professional people

We have been seeing them since maybe 2020 or 2021? They are phenomenal! Everyone is kind, we loveee…read morethe themed rooms, we have seen all the dentists and they're all great. We also love the location of the office. It's right off the highway with lots in the area to eat or shop at. (We love Rustic Knead & Lia P's!!) In the beginning of seeing the dentist as new clients her first teeth work (fillings) had a decent amount of them that would require her to be still and keep her mouth open for far too long so I opted to do it under anesthesia at the hospital and 10/10 recommend going that route. It was timely, insurance was used, the hospital was nice, I felt more comfortable being at a pediatric hospital that had good reviews in Hoffmann Estates, did not have to pay ridiculous contracted anesthesiologists costs. I have always been allowed in the room!!! My biggest reason we picked this dentist. They also specialize in children with disabilities so they're very patient, kind, and understanding if accommodations are needed. Never had an issue with billing. The waiting room is smaller but my daughter always looks forward to the giant light bright board and coins for the prize machines afterwards. 10/10 recommend!

Kids Plus Pediatric Dentistry has been amazing for our family. Dr. Denise Fisher and Jose have…read moreshown incredible patience and compassion while caring for my 10-year-old son, Ethan, who is on the autism spectrum and requires sedation for major dental work. This is the only practice that truly meets his needs. Jose always goes above and beyond to ensure Ethan's safety and comfort. We are especially grateful that Dr. Fisher and Jose came in on their day off to fix his front teeth before his birthday. Their kindness and dedication mean so much to our family, and we highly recommend Kids Plus Pediatric Dentistry.

I highly recommend this excellent dental office! Professional staff and doctors. Dr. Bell and Dr…read more King go above and beyond!

My family had two truly disappointing experiences at Bell and King dental office. My husband went…read moreto Dr Bell with a toothache and Dr. Bell asked where exactly the pain was, my husband described area, only to be responded with, "If you don't know exactly where it is how am I supposed to know?". Needless to say he never found the issue and he left with the tooth pain. Thinking my husband might have mistaken the situation I continued to take my daughter to her appointment. I admit the staff was inattentive as we stood there waiting to be checked in and it only went down from there. She had a bonding procedure done and as we were checking out a piece fell off. I asked to speak to Dr Bell to see if it was going to be an issue and if he could fix it while we were there. We were made to sit in the waiting area for an unreasonably long time, only for the staff to forget about us entirely. When we finally inquired about the delay, they laughed it off, which was incredibly unprofessional. We were told by Robyn he was too busy to see us and someone would call us. To make matters worse, no one ever followed up with us or offered an explanation for the oversight. This lack of respect and poor customer service is unacceptable. I would strongly advise finding a different dental office where you will be treated with the professionalism and courtesy you deserve.

i seen them today and they took very long and when I finally got seen they harldy let the numbing…read moregel or anything kick in and I was hurting the whole time they were very impatient to get them done and they took a long break right in the middle and the numbing almost starte to wear off then they put another needle in a sensitive place I warned them about then got upset when I reacted I will not be going there again they are very unpr

I wanted to love this office and I honestly was very close to it. I enjoyed the initial visit and…read morethe dentist was very nice and personable. The front desk staff? No. Adriana was patient and thorough. Once I got denied by my insurance to cover a deep cleaning, I figured ok well I can at least get a regular cleaning. I requested to schedule that, and got told through text I couldn't get a regular cleaning because the dentist recommends a deep cleaning. The deep cleaning out of pocket is $400 per side of mouth. I disclosed to them that paying $800 for a deep cleaning isn't something I'm able to do at the moment. I decided to call, because surely this response was mistaken. I called and unfortunately I spoke with a "Maya". She rudely asks for my first and last name and puts me on a 10 minute hold, never once checking back. I call back and she immediately puts me on hold, and doesn't confirm who I am or what I'm calling for. After another 2-3 minute hold, she gets back on the phone and just says, "how may I help you?" I explained I was the same person on hold waiting for an answer about a regular cleaning. She proceeds to say, "Yeah, so you can't get a regular cleaning because..." She begins rattling off the many things going on with my teeth from my private dental chart. I then asked her if I could speak with the dentist, and she responds very snarky, "He doesn't speak with patients over the phone." I asked if I could speak with a manager instead, and she sarcastically responds with, "That's who you were texting...." I ignored her remark and asked again to speak with the manager. Annoyed, she says, "I'll have to put you on hold, she's with a patient." At this point, I'm sure you can understand my frustration. Instead of becoming insulting like she was probably aiming for me to be, I asked her to confirm the manager's name. She finally discloses the woman's name as Adriana. I then asked her name and she dryly and a bit hesitant said, "Maya." Her attitude over the phone matches her demeanor in person. She has a very nasty disposition and it's unfortunate that there's a possibility first time clients speak with her first. If I hadn't spoken with nicer people at that office and spoke with "Maya" first, I'd think the whole staff is like her and wouldn't go there at all. Not only that, but when I came into that office for the first time, she had either been coming in from break or coming in for the day. The whole office environment changed. She sat at the front with a stale face, rolling her eyes at patients and some staff when interacting with them. Isn't it illegal to disclose patient information over the phone without confirming who you're speaking with? I never told her my name when I called back. She just began exposing sensitive information freely out of frustration because I asked about why I couldn't have a regular cleaning versus a deep cleaning. Isn't that a violation of hippa? I'm almost positive I'm not the only one that has said something about her attitude. It's always one of us mistreating one of us. I can handle being told I "don't qualify for a regular cleaning because I'm a smoker..." (I'm not a smoker, but good job Maya for doing too much...) but for my whole chart to be disclosed without prior approval? That's a problem. I'll make sure I look into Maya. Back to the situation at hand, how is it that I cannot get a regular cleaning if that's what I ask for? My insurance doesn't allow me to pay out of pocket for services. So if they're denying me coverage for what the dentist is recommending........I do not want to pay $800 unexpectedly........and my insurance is saying I cannot pay out of pocket anyway......I can't get the bare minimum of a regular cleaning? I'd assume if a dentist cares about their patient's teeth, they'd do what they can and take care of the patient as best they can. Had I gotten a better explanation and probably not spoken to "Maya," I would have eventually just gone ahead and put the charges on my care credit and fought with the insurance about it later just because I really wanted to stick with Todays dental. I've spoken to several people thus far about the way this situation was just handled, and I was simply told if I'm being treated this way now, I probably wouldn't want them working on my mouth. That statement is SO valid. Thanks, but no thanks. I'm sure it wouldn't hurt you guys to lose one patient, but word of mouth travels pretty quickly. Especially when it's negative. Hopefully, something is done about your front desk staff's bedside manner.

He is my primary dentist. He is very gentle except for when he made a few shots in my mouth which…read morefelt weird but didn't hurt. It is a very clean space and I like the star wars stuff.

Witnessing the way this toxic work place operates and regards the staff has been mind blowing. They…read morecontinue to have a high turn over due to the two faced attitude and superiority complex management has. Patients should also go elsewhere for treatment because they're incredibly judgmental to POC and non-English speaking individuals. Bad business all around

Dr. Kim is amazing! I was terrified of going to the dentist and would cry at most visits. He made…read moreme feel so comfortable. He always takes care of me. His techniques are top notch. I truly appreciate him! My teenage daughters have also had great experiences with him! Highly recommend.

Cant say enough great things about Shining Smiles and their staff! The office is clean and up to…read moredate, they have Netflix to watch while your services are being preformed and they ask you what you want to watch! Their doctor, Dr. Kim, remembers you and your family, is very upfront and honest about the care you need and what they can provide. They're gentle, they listen to you, and you're not waiting months for an appointment! I just called for my kids paperwork for school as we had our exams done a few months ago and right away they send over what you need and no hassle or grief about it. Honestly shining smiles is a breath of fresh air when it comes to dealing with a dentist office!