Raylene and Grandolyn are both treasures to work with ! The plane feels safe and secureread more

Ms. Grandolyn was amazing! She was so pleasant and informative. We look forward to seeing her…read moresmiling face during our rental period. Update So they go up on the storage fees every 3 months then they keep people hard earned money. If you move out early (5days) at the start of a new month you have to pay the whole month with no reimbursement. So end up paying almost $600 for 5 days. Because that's was the easiest we could move in the our new place. After a year 4 months of paying storage fees with them going out all the time. This is how they treat people!!!!

Went today before 5:30pm and it was closed. Hours state it's open until 6pm. They installed new…read morelocks on the buildings and I could get into my storage. Called the number on the door for customer service to ask and all the automated system cares about is your account and payment. Other than that it will hang up when pushing any other numbers to try to bypass questions to talk to someone.

Bad customer service. The manager is very rude. I just…read morerented my first unit at this location and we moved a big load in Saturday 05/13/23 evening at 4:45... the gate was not working to get in so we went through the gate by the office. As we go in with a load the manager comes out to tell us we only have 15 minutes or she will lock us in. I told her we can not unload everything in 15 minutes because my storage is on the 3rd floor. She said she will lock us in if we aren't out by 5pm. I told her I pay rent here and I have to move today, she replied, and said "yes, I know you, we've dealt with you"... I am new here and never dealt with any one from this place with any problems until now. How does she "know" me?? We finished as fast as we could and the time was 5:27pm we went to leave but we couldn't get out because she locked us in. We were not the only ones locked in, another customer was locked in too. We called the office and no one answered. We knocked on the back door and she didn't answer. Her car was parked there and she was inside the office. After a long moving day this was very stressful to deal with. I won't rent here long or recommend this place to anyone because this is no way to treat people. After a long wait, we finally got out, no thanks to the manager.

The staff at Big Tom's has been really helpful anytime I have had a request or question. The…read morefacility is very well maintained. The road inside the facility is maintained. The electrical outlets are well maintained. The gate is secure and always available. The pricing is competitive with other facilities. Overall I have been very please with the service and quality of Big Tom's. Great place!

Convenient location. Staff responds quickly to text. Gated with keypad. Electricity at unitread more

Michelle is amazing. She is the absolute best! I would definitely recommend the Public Storage at…read more5600 Bryant Irvin, Fort Worth. She was friendly, professional, and so helpful in selecting a storage unit. She goes above and beyond! Melinda M

Extremely professional thorough patient and informative staff . Clean and well maintained . I give…read moremy overall experience 5 stars ! Highly recommend this storage facility

The facilities are clean. The staff will help you get set up but that's about it. Security is…read moreminimal. Cameras only cover the exterior of the buildings, but there aren't any covering the interior, where they are needed. We had a unit for a year while our house was being built. Our unit was robbed and half of the contents either taken or damaged. The security cameras revealed nothing and were so grainy, they were nearly useless. And since there are no cameras covering the interior hallways, where they would be the most helpful, there was no way to find out anything about the robbery. The staff did the minimum required, and the management was more concerned with making sure they weren't held accountable than helping us find the thieves. Based on our experience, I wouldn't recommend Compass Self Storage. They need to improve their security.

Very clean and office was clean and manager was helpful would suggest this place to my friends…read more Cora

This is a very nice facility with some great amenities. It was super easy to set up mostly all…read moreAutomated. Personalized gate codes, air,water and dump. This place is super clean. I would highly recommend.

very quick and easy. And amazing customer service. Definitely going to store my belongings with…read morePublic Storage every time!!!!!

Great customer service!!!!! The young lady was very informational and courteous. Also the sales…read moreassociate that I was on the phone with to start the process was a great help.

Best place in town to store your boat, RV, trucks. Safe with security gates, cameras, well…read moremaintained. Paul is always responsive and provides affordable rates!

"Park'er Here--because my boat needed a better home than my driveway!"…read more Honestly, this place is a hidden gem for anyone with a boat, RV, or anything else that makes your neighbors give you side-eye. The name alone deserves 5 stars--Park'er Here? The lot is clean, secure, and super easy to get in and out of (which is more than I can say for parallel parking downtown). The staff is friendly and actually remembers who you are--rare these days! My boat's been chilling here like it's on vacation, and I have zero complaints.