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    7 years ago

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    atMusic - The Music Store of Burnaby

    atMusic - The Music Store of Burnaby

    (3 reviews)

    Metrotown

    My violin bridge was broken. I came in on August 11 to get it repaired. I wanted to support a local…read morebusiness and I completely REGRET IT. I was told that the bridge replacement order will be placed on the Monday (August 13). I didn't hear back from them at any point about the progress on the repairs. So I called in. I was told that "the guy" will call me, we never connected. Whoever picks up the phone tells me that the "order has been placed." Time goes by, no call. So I call in again. What i am told is that shipping is taking longer than usual from the manufacturer that they ordered from. It is not September. I call in and am told the same thing. It is October. I am told the same thing. It is November. I call in and am told "the guy" will call me. We have been playing phone tag, and this "guy" would never leave a voicemail. I find out today that "the guy can't find the the bridge size" (full size) and the suggestion was that I can go find one, buy it, and have him do the repairs. Why would I want your services after all of this? DO NOT come here. The staff do not communicate to each other, they will LIE to you repeatedly on the phone, this "guy" clearly does not have a name or does not exist, and they clearly do not value your time as a customer. Go any where else if you wanted to be treated with honesty, respect, and integrity. Do not give these people the benefit of the doubt.

    They have a very small selection of stuff, some quality, some generic, however, very starter shop…read more If you're more professional and take your hobby seriously than come here for the basics, however, go to a bigger more pro store for the actual instrument itself. I come here 'cause it is close to my house when I need a guitar pic, strings and some other small knick knacks.

    All Level Piano - musicalinstrumentsandteachers - Updated May 2026

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