Great response time, professional service and the quote was accurate. Will definitely recommend to…read moreeveryone!

This will be my new locksmiths in mind now. Well I always go to its competitor but then I have…read moredecide to look for a new one. I found Downtown. Their rating was good on Yelp and so I have decided to give it a try. Its located in the basement, which is hard to know that it exist unless you google or is told by someone or by Yelp, of course. So this one is close by to where I am located. I am looking for a store front Mortise Cyclinder Lock. Went in and got help right away. They had the Mortise Cyclinder lock on site and they rekeyed the Cyclinder lock and sold it to me for a very reasonable price. The locksmith was infact surprised how I know how to take the lock out. I also got the locksmith to rekey a 2 sided commercial key. He was honest and told me even him himself has no guarantee that the key will work because its one of those really difficult key to rekey. I like his honesty. Honesty is good. Downtown is very honest and very professional. They are my go to lock problem people Now. Thumbs up to them.

They responded to my inquiry within 10 minutes. I took a bus…read moreover there just to copy a key. Only $5 They gave me some key covers and a keychain for free as well. Friendly guys. Thanks Alex and Alex

This is a shady company advertising they have a location in Surrey. There is a sign on the front…read moregate in a shady building in King George Blvd with all kinds of junkies around. I called the phone in Google map, a lady answering the phone saying their office is in Vancouver. They waste my time locating them in Surrey. Now seeing all these BAD comments about them. Luckily I don't need to get another insult from this shady company. I don't think they have a physical location, just whole bunch of YO-YO, waiting for another sucker to get caught by them. It is hard to find a locksmith STORE, with physical location you can bring your own lock to get a key made.

I cannot recommend Prime Locksmith enough. Carlos was punctual, efficient, and went above and…read morebeyond to get our garage door lock sorted out. He was also very reasonably priced. I'd never want to get locked out of our garage again but if we did, Carlos would be our first call! I'd recommend him to everyone.

Prime Locksmith did not show up in my search of locksmiths on Yelp, but Carlos responded when I…read morerequested a quote from another company. The communication was open, clear, pleasant, and all my questions were answered (I had a lot of questions as I wasn't sure if the lock could be repaired or needed to be replaced). After the initial request for quote, I needed emergency repairs done at my place so I delayed the work multiple times as the repairs dragged on. Throughout this time, Carlos was as responsive as when I first contacted him. When I was finally able to have the locks changed, Carlos was ready and showed up for the appointment on time. He paid attention to detail, checked my lock thoroughly to see if it can be repaired before replacing it. It has been almost 9 months since the new lock was installed, there has been no issue and I am very happy with the work.

Tried contacting Mr. Locksmith 4 weeks ago to replace a mailbox lock…read more No response in a week, tried again. Another week went by, was told in an email to use the chat feature on the website. Again, tried to set up a time to get the lock fixed, nobody called. One last try, was told that it was escalated, no response in a few days. Decided to call a different locksmith, they answered the call, booked a time and date within 5 minutes. Mr. Locksmith's customer service is terrible, I would never recommend them.

I called him Sunday morning of a long weekend after my deadbolt lock jammed. He was extremely…read morecourteous and professional on the phone and after exchanging some texts he arrived within an hour. He removed the old jammed deadbolt and provided options of repairing or replacing and quoted very reasonable prices on each. We decided on a new lock which he rekeyed so we didn't have to change keys. He didn't leave until locked worked perfectly. Total bill was appropriate and exactly as he quoted. Amazing service. I wish all repairs were this easy.

I wanted to rekey my lock and also had an issue with my door not closing fully, requiring me to…read morepush in the door while locking it. Jeff was professional and thorough, he rekeyed my lock and fixed the closing issue in less than 30 minutes. He also lubricated the lock for me and charged exactly what he quoted at the start. Would recommend.

A few years ago, my vehicle was burglarized while parked and my registration papers (with my home…read moreaddress) were stolen, along with a spare house key that was stashed inside. It was a huge crisis as a criminal had our address and house key and could return at any moment. Jackie was able to attend the site the same day mere moments after I called, and re-keyed our locks so the stolen key would no longer work. I was in a huge panic to think that a stranger had access to my personal information, but Jackie was very kind and reassuring and made me feel better about the ordeal. He explained that this sort of situation routinely happens to many people and that the mistake of leaving registration papers and spare keys in a parked vehicle is not out of the ordinary. Since then, I am much more careful with my keys and hope not to need Jackie's emergency services again, but I am comforted to know that his service remains available if any issues arise in the future.

As others have noted, Patrick is great. I locked myself out of my keyed indoor room and called him…read moreup at ~7 at night. On the phone he said he would be able to come see me in about 30 minutes and true to his word, he was. For the sticklers out there, he was within 7 minutes of his estimated time, so don't get too bent out of shape if you are waiting a bit. Someone out there could have a bigger emergency than you. During the phone call, he also asked if he was needed right away, or if I could wait. Since I could wait, I told him so. He arrived, called me on my cell and took off his shoes and got to work. He was very smiley and polite. I imagine that I sounded just like every other guy who got locked out, so I left him to do his work. He tried his special plastic to force it open (no good), then got down to picking the lock with his tools. Within 15 minutes of his arrival, the was door open. He accepted payment, in the amount that was promised over the phone, smoothly handed over a business card and away he went off to his next adventure. For those who want to know, yes I still have the business card. I keep it because if I need his services again, its not to yelp I go, but to call him directly.

Patrick Lee of mr locksmith new Westminster is going to be my "go to" guy for locksmithing. He's…read moreprompt, beyond courteous and very knowledgable. He's very conscientious, when he thought he might be late , he texted me to let me know rather than leaving me hanging and wondering. Overall great experience with Patrick. Highly recommend his service.

Gallazin Locksmith was a pleasure to deal with. They designed and supplied a new master key system…read morefor my apartment building, and I found them to be professional, quick and cost effective. If all my suppliers were like this, my life would be so much easier!

The lock whisperer: I recommend highly. The first duplicate didn't work but the locksmith worked…read morehis magic the second time with perfect results. What more could you ask?

We have called Prime Locksmith twice in the last 6 months. They have provided exceptional service,…read moreat very competitive rates. Highly recommended company in Burnaby.

From the owner: Prime Locksmith is a local, licensed locksmith company in Burnaby, BC, proudly striving to meet the…read morelocksmith and security needs of our residential, commercial, and government clients for over ten years. We work hard to deliver high-quality craftsmanship, reliable products and services. We continually update our training in the latest technologies to ensure our customers get the absolute best locksmith and security services in Burnaby and surroundin areas.