i called "all guard shutter service" on a thursday they took my information, they told me that they would call me back, failed. i called them and asked them if they could send someone here to repair my hurricane control. they said that they do not touch anything that is over 15 years old. i asked them, why did they make me wait 4 days to tell me that? they said, sorry. so, when you all are tired of hearing sorry, do not call this sorry "all guard storm shutter" company for anything. they want the big jobs only. no respect for the customer. read more

Good service, quality and value. They keep their appointments, which is almost impossible to come by in Florida. They also came back to tweak things to get it right as needed. read more

All Guard storm shutters installed mine today. Adrian and Charles did a fantastic job, I love the way they look. They couldn't have been more courteous. Thanks again , Janis read more

Poor Customer service!! Unreliable! Unprofessional!! They missed out on and 10 to 12 thousand dollar job!!! Appointment set on 6-7-17 with FRANK between 4 and 4:30 husband took off from work to be home to meet with sales guy. A NO SHOW!!! NO CALL!!! My husband HAD TO CALL All Guard Storm Shutters TO FIND OUT WHERE FRANK WAS!!! Told by Robin he was soaking wet and unavailable to talk. I then called back a few minutes later and I Spoke to Frank at 4:30pm and asked him where he was, "he said he has been in and out of rain all day and couldn't make it" and added "he can't control the weather!" (he said laughingly) I said "You can control your phone calls right?" He replied well "yes I guess I can"! I said "Yet, Frank you failed to call!!" His reply was " we try to do the best we can" I then said ... "We will try to do the best we can to warn other people about your crappy customer service and said have a great day!" read more

All Guard installers Michael and Tai installed storm shutters for my home today. They were gentlemen, efficient and a pleasure to have on my property. Brian gave us our estimate and listened to how I didn't want the shutters to show as much as others I've seen. His recommendations for color, style and placement were spot on, and significantly better in design than other competitor's estimates. Katlyn in the office was always friendly, proficient and helpful. I HIGHLY RECOMMEND hiring All Guard Storm Shutters!!! read more

Everyone was very professional from the first phone call to installation day with Andre and James. Set up and clean up were perfectly done. I was shown how to use the shutters, clean them, and how often to spray the silicone lubricant on the shutters. Very impressed with the customer service and job well done. Thank you to everyone who was involved. read more

I ordered several storm shutters for my home in both colonial and Bahamas. Matt worked with me on the color as I wanted a specific blue color. He was able to obtain all the blue hues available and the factory matched it. I was even more surprised that the shutters were glossy and power coated. They were a perfect fit for my house and now it even has more curb appeal. The installation was done in one day by two professional installers and done perfectly and with a thorough cleanup after. Great job and many thanks to Matt and the team at "All Guard Shutters." read more

I had All Guard install Bahama Shutters on my house. They said it was going to take 14-16 weeks due to limited factories make the Bahama Shutters along with the factories and All Giard installers were busy. It did take 16 weeks, the installation was very good. The only disappointment is I had to call them every 4-5 weeks for an update vs them calling me. I recommend them. read more

As noted by others they are unable to keep appointments. Took day off to meet and they called at the end of the appointment time and said they couldn't make it. Plus they had changed salespeople from the one I wanted to another, the one that had stood me up twice before. No matter how hard I try to do business with them they screw it up. read more

My wife and I contracted with All Guard to place hurricane wind abatement roll down screens (2) on our Lani (back patio). The contract promised delivery in 10 to 12 weeks. At the 12 week mark, I called the company to get a status of my order. They advised me that the screens had just come in and that they could install them the next day. When the installation crew arrived, they discovered that one screen had been incorrectly measured or incorrectly cut at their manufacturing plant. We were promised that our job would be "expedited" and that we should get the replacement screen within two weeks. Again I called at the two week point, only to be told that they were unsure when the screen would be delivered for install. I was told it could take up to another four weeks. The screen was finally delivered and installed yesterday, 20 weeks and 2 days from the time of order and 8 weeks late according to the contract that they provided. I want to say that both of the install crews were very courteous and very professional. They did an outstanding job of cleaning up after themselves, but the lack of communication from the company about my job was tremendously frustrating. On one of my calls I was told that they wanted to finish the job too, because they wanted the balance of the money due ($3300). If the mistake had been on my part, I could understand the delay and snarky comment, but their salesman measured and verified the numbers in two separate visits to the house. I asked if there would be any financial considerations because of the long delay and was offered $100 off the $6600 job. I took it, but disappointed that they considered that an ample amount for my inconvenience. Overall, the product seems good, but customer service from company management was not. I would not recommend this company. read more

I give this place 5 stars because of the quality and professional installation. However; you must be prepared to wait several months over the entire process from ordering, measuring, to installation. Yes; communication could improve but the final result, having used this company twice in two years, is to be patient and finally enjoy great results with a 10 year warranty. read more

Had it to do over again would get hurricane shutters from Lowe's. These were pricey and took 13 weeks. Installation guys were great. Owner? Not so much. read more

Received very poor service. No one would return my calls. After the storm shutter was finally installed, I could not remove the removable track as suggested with a screw driver. I had my neighbor come over and he could not remove it with a phillips head screw driver or an attachment to an electric drill. He showed me the tool he finally had to use. Also they were supposed to cement a hole that was miss drilled. when the track was finally removed, it had dirt in the hole. If there was any cement, it was at the very bottom. It took months to get the door. Supposedly I don't understand the business, but I had a friend order a complete house of storm shutters and special shutters for around their Florida room and they had everything done in two months. You can imagine my dismay that I waited 5 months for one door and waited over a month after my friend had their shutters installed. read more