I've used this outfit quite a few times. Although their prices are higher than other outfits they are licensed, bonded, and hold an umbrella policy. Plus they do a good job cleaning up. The last scheduled large tree job they sent 3 guys. 1 up in the boom the other two running around hauling limbs and debris to the chipper like mad men. Took a couple hours to get the large tree down and cleaned up. I gave each of the two guys who were hauling debris a good tip.
This week I scheduled a tree removal for a small tree. They sent 5 guys! This job took them 20 minutes to complete.
I had to pay by credit card because I'm out of checks and no cash.
When I didn't have a tip for the 5 guys they made a ton of comments about "putting the tree back" , "needing to pay bills" , "maybe they showed up too early" , yada yada. It felt like they all showed up just for the hefty tip they were told I provided last time.
Customers shouldn't be pressured to provide a tip on every visit in my opinion. If the job doesn't pay the bills I'd look elsewhere. Research shows many customers never tip at all with the crazy price to take one tree down.
I hope they feel like crap when they get the gift basket I had shipped to their main office. Appreciation can be shown in many ways and not just monetarily. read more