If I could give this company less than one star I would. I have never in my life ever experienced such horrible customer service and I am in my forties. Twice I called them asking them if somebody could come and replace my broken window. The first time I called, the woman said somebody would call me back to set up an appointment to come to my home to take measurements. A week later, I still had not received a phone call, so I called back asking if somebody could come out to my home. The woman apologized and said she would try to get someone to call me back the next day, but I may not receive a phone call til the following week (this being 2 full weeks now since the first phone call). It has now been nearly three weeks since the last phone call, and nearly 4 weeks since the first phone call, and still nobody has contacted me and by this time I am certain that they never will. These people obviously care absolutely nothing about potential customers, the business that they are running, nor do they care about their reputation. read more