We Just had Roxy's teeth cleaned this week. She had two teeth that needed to come out (my fault, I…read moredon't brush them enough). But she came home with her beautiful white teeth and happy personality back. We've been going to North Star since 2007. Always happy with the sevice, and they love Roxy.

I have been coming to North Star since they were just a small clinic with two rooms... this is the…read morefirst review I have ever written as well because I think it's important to know that just like football seasons.. you may have a good season or bad season w/your team.... North Sar, as of December 2025 has NOT been having a good season. I have had to go in once a month since then & each time i keep asking myself why i go back--maybe it's because I've been going there for so long i want to keep believing a good change will eventually happen. You are rushed through your apt w/holes of information missing & on top of that mis information is absolutely rampant. I have had to call other vet clinics to obtain accurate information (mat-su animal urgent care off of Trunk is incredible BTW it's a shame they only do emergencies) regarding medications & dietary needs. North Star rushes so quickly to get you in and out, forgetting to record details such as doses or weight (these are two that have happened with me multiple times within the last few months). There is no direction given for scheduling follow up apts for regular injections & you are just kinda left in the dark, until you find yourself calling them to ask because you don't know what to do or where to go from there-- because you aren't being directed. Two times now within 4 months I have had a tech apt when I stay on the lobby & they take her in the back without me; both times were so quick it was hard for me to believe what they actually did back there; only to find out they completely slacked on what they said they did: a nail clipping, which I had to go back again for because it clearly wasn't done, and an allergy injection that didn't work because she wasn't given the proper dose because the weight wasn't recorded the last time and they went with a lower dose & it turned into this huge mess where techs forgot the mg of the shot and tried to go back and write it by memory off of weight which clearly wasn't the right one-- basically just trying to fill the holes in her file with more mis information to cover it up which ultimately led to me needing to come back because the results weren't what they were the previous month--when the shot actually worked. --on an off note to this... while this was happening I was talking to another patient in the waiting room, and she was literally in with her Saint Bernard because of the same exact reason!! I am going into such detail, because people need to know that North Stat used to be amazing, they just aren't going through a good season right now. they overbook, they don't train they just throw new employees in the deep end and it's sink or swim (which leads to more mis information). Worst of all... they just don't seem to care. My dog has severe allergies & I got a hair analysis done--giving me EVERYTHING I needed to know... every time I go in there they deny even wanting to see it; they sold me two products that ended up burning her because they didn't want to take the time to read through--then they tell me they'll need to do more tests to figure out what she's allergic to even though I HAVE the info and have asked them over and over if they want me to send it to them and it's met with a wishy washy answer or they don't know where or who I could send it to. I feel sick about it all.... I am not a negative person... I have ZERO social media so it's not like I get off on doing stuff like this... I am just an honest to goodness person who loves my dog & I feel like a complete idiot for continuing to go back because I KEEP HOPING it'll change and it's not it's only getting worse... it's almost comparable to an abusive relationship.... you've invested all your blood sweat tears (and money in this case) and you just keep hoping at some point the shift will happen and it doesn't. RIGHT NOW....I would say stay away from this place, which breaks my heart to say. it's fallen so far. None of this is personal either, there are the facts of the situation--but it becomes personal to a certain point when your furry family members aren't being cared for they way they should. I have tried to genuinely talk to them about this at the beginning of each and every apt as well--asking what's going on, that they just aren't the same place anymore and proceeding to tell my experiences... all I got was an apology. but zero change within the last 5 months now. Just stay away from this place--for this season at least; maybe next season will be better

Well, The unfortunate happened and my little pup had a…read moresmall medical emergency while we were out of town at our cabin. She tore off her dew claw and I didn't know what to do, and couldn't stop the bleeding. I called did a google search and Tier 1 was the closet vet that took walk-ins and could take my pup. The intake was smooth and the wait time was minimal. They were super sweet to me and my little pup and gave us treatment options. They got her all cleaned up, stopped the bleeding and did a great job bandaging her up. The vet and techs made sure I knew how to care for the wound, and even talked to me about making a little dog first aid kit for up at the cabin for any future mishaps (yes I should of had one). They even said that on the way home or anytime I could come back in if the bandage got wet or dirty and they would change it out and clean it again if needed as part of the original service. All in all I was VERY satisfied with the service my pup and I received at Teir 1 and (hopefully I never need it) I'd be happy to go back in another cabin vet emergency case.

Please consider reading this if you are interested in taking your pet to Tier One…read more On October 18th, 2023, I brought my dog into Tier 1 due to her being severely injured by another dog. Tier 1 was the closest veterinarian to where my dog was attacked, so I rushed her there. I want to begin by saying my experience with the receptionists at the front desk were great. They moved with urgency to ensure my dog got taken into the back and stabilized quickly. The interactions I had with the veterinary assistant was also positive. The veterinary assistant was compassionate, thorough, and patient with me throughout the visit. On the flip-side, the veterinarian falsely diagnosed my dog with a bilateral jaw fracture. They said her jaw bones were only hanging by her skin. They said I had the option to follow through with a risky surgery, but encouraged euthanasia due to her age and their lack of confidence in the outcome. Even though she was otherwise a healthy dog. After being informed that the humane thing to do was to put her down, I was in a fragile state and getting ready to say goodbye. Thankfully, I have family that work with reputable and experienced veterinarians. After a phone call with my family, to tell them the news, I found out the veterinarian was not Board Certified. (She never was transparent about this.) A family member urged me to bring my dog to Pet Emergency Treatment. I followed my gut, had my dog transported into Anchorage, and I brought her to Pet Emergency Treatment. I do want to emphasize my gratitude to Tier 1 for stabilizing her for the transportation. At Pet Emergency Treatment in Anchorage my dog was evaluated by a Board Certified veterinarian and several specialists. My dog did not ever have a bilateral jaw fracture in the first place. She had Temporomandibular Joint Dysfunction and her brain had moderate swelling that went down after being given medication. Tier 1 charged me with an unnecessary amount of money, lacked transparency, and misdiagnosed my dog with a much more severe condition. I was preparing myself to have to put her down- all over a false diagnosis. I understand mistakes happen, I am not condemning any individual (hence why I have left the veterinarian's name out), however, this mistake would have otherwise cost my dog her life. I highly recommend Pet Emergency Treatment in Anchorage. They saved my dog's life and without them she would not still be here today. My dog is now 12 years old. Her quality of life is excellent, she plays with me and goes on walks every day. I hope something positive can be taken from this review and that this does not happen to anyone's pet in the future.

When we lived in the Valley years ago, we always went to Big Lake Animal Hospital--and now that…read morewe're back in Wasilla there is no other place I would take my furry little terrorist (complete with murder mittens)! Puma is a long haired feline that hates to be brushed almost as much as she hates being held, so when she developed terrible matted areas in her coat we took her in for a 'sani-shave' and a check up. My cat looks like a little lion and I believe the vet and techs all survived the interaction! From the welcome board for the 'new patient' to the calls and cards, we know we've found the only place we would trust to care for our precious fur baby. I highly recommend the team here!!!

Thankful Thursday 2025! Big Lake VCA has been there for my…read morefamily. About 2 years ago, one of my two pups started having seizures while I was out of town. Big Lake VCA worked with my son to treat my puppy and soothed my son's concerns. Then this summer, my old working Great Pyrenees was attacked by coyotes doing his job protecting the 600 acres with cattle. Big Lake VCA did an amazing job caring for and healing him. He was intensive, they taught me how to care for his wounds at home. While his skin and wounds healed, he ultimately died. The VCA team was so caring and supportive. They advised me about costs all along the way and explained risks of treatment and that he might not be able to be saved. They cautioned me about expenses and trajectory. I went in fully informed and my heart is at peace. The staff cried alongside me, they truly cared for my dog. I am very thankful for Big Lake VCA's professionalism, caring approach, honesty, and that they work with me on tough issues. Hands down the best experiences with any vet clinic in the Mat-Su Valley.

After reading some recent reviews I wanted to add some positive. Palmer Vet Clinic did a great job…read morewith our dogs, including solving a difficult diagnosis for one of our dogs when she was a puppy. Angela at the front desk is awesome. She has been so kind and compassionate to me. She's a straight shooter. Dr Van Pelt and Dr Perdue have both been wonderful with our dogs. We do not live in the area anymore but they were great. They did have one vet for a short while who is no longer there who I truly disliked, but everyone else? Wonderful.

This place sucks. We had taken pets here for years long ago. Well long ago they were decent…read more Nowadays...stay far far away. Some of the vet techs are nice...but that's it. Some of the absolute worst service, worst advice ever received.

We have been trying to get our dogs records for two weeks. The person answering the phone keeps…read moresaying the Doc won't release the records until he finalizes them, even though we haven't been there in months. I can't help but wonder what exactly needs to be finalized after this much time. He seems like a great doctor but his front desk person, Bridget, is less than helpful and it is my impression that she is dishonest. I don't know that for sure, but I don't think the doctor knows what is going on. So far, 3 messages to him have gone unanswered. We just want to take our business elsewhere but we need the medical records to establish care somewhere else.

This vets office is the best I have used in a long time they were kind and understanding they…read moredidn't do any unnecessary testing just what was necessary They actually listen to me about what was going on asking questions about how she was eating and moving around I feel like I took her to a good place where she was not a $but somebody's loved one and I will be bringing The rest of my fur baby's to This vet office This is the best she's felt in almost 2 weeks

Great local animal hospital. Their best quality is that they are open 24-7 365 days a year. We have…read morehad to use them at 3am before. It's good to know that there is somewhere open. The staff here is wonderful. They always greet us by name when we come in for check ups.

They changed dr,s on us then 842./1100 just for a xray.the woman dr was mean and very rough with…read moreour 10wk old puppy. Walked out worse vet there could be what a bitch

I got my dog Duke from them. He was phenomenal. He was the best friend that I ever had and I…read morewouldn't have given him up for anything. He passed away July 30, 2023.

I first found this breeder back in late September 2018 when I started researching where I want to…read moreget my Malamute from. They recently posted a litter and I fell in love with 2 of the puppies, Rocket and Ayesha! Knowing that I was going to be traveling a lot over the next few months I left it to date. I told myself that if either was available in January I would get one. Well, low and behold, my female pick was available and I purchased her. Of course I had questions before making my decision and I was in contact with Monica and she answered every question and addressed every concern I had. I decided to get KingFisher's Ayesha and I couldn't be happier. She was a pup from Klondike and Blitz born 9/9/18! Both Mom & Dad were gorgeous!! She is the sweetest dog ever and so insanely smart!! I've had her almost 4 weeks now and she is the perfect addition to our Family!!! When questions come up since I've had her, I texted Monica and she was amazing with her responses and has really made this such an easy process and has totally put my faith in KingFishers!!!! If you are looking for a beautiful, smart, sweet, and well tempered Malamute pup, I would highly suggest you get one from this Family!!