I have been coming to North Star since they were just a small clinic with two rooms... this is the…read morefirst review I have ever written as well because I think it's important to know that just like football seasons.. you may have a good season or bad season w/your team.... North Sar, as of December 2025 has NOT been having a good season. I have had to go in once a month since then & each time i keep asking myself why i go back--maybe it's because I've been going there for so long i want to keep believing a good change will eventually happen. You are rushed through your apt w/holes of information missing & on top of that mis information is absolutely rampant. I have had to call other vet clinics to obtain accurate information (mat-su animal urgent care off of Trunk is incredible BTW it's a shame they only do emergencies) regarding medications & dietary needs. North Star rushes so quickly to get you in and out, forgetting to record details such as doses or weight (these are two that have happened with me multiple times within the last few months). There is no direction given for scheduling follow up apts for regular injections & you are just kinda left in the dark, until you find yourself calling them to ask because you don't know what to do or where to go from there-- because you aren't being directed. Two times now within 4 months I have had a tech apt when I stay on the lobby & they take her in the back without me; both times were so quick it was hard for me to believe what they actually did back there; only to find out they completely slacked on what they said they did: a nail clipping, which I had to go back again for because it clearly wasn't done, and an allergy injection that didn't work because she wasn't given the proper dose because the weight wasn't recorded the last time and they went with a lower dose & it turned into this huge mess where techs forgot the mg of the shot and tried to go back and write it by memory off of weight which clearly wasn't the right one-- basically just trying to fill the holes in her file with more mis information to cover it up which ultimately led to me needing to come back because the results weren't what they were the previous month--when the shot actually worked. --on an off note to this... while this was happening I was talking to another patient in the waiting room, and she was literally in with her Saint Bernard because of the same exact reason!! I am going into such detail, because people need to know that North Stat used to be amazing, they just aren't going through a good season right now. they overbook, they don't train they just throw new employees in the deep end and it's sink or swim (which leads to more mis information). Worst of all... they just don't seem to care. My dog has severe allergies & I got a hair analysis done--giving me EVERYTHING I needed to know... every time I go in there they deny even wanting to see it; they sold me two products that ended up burning her because they didn't want to take the time to read through--then they tell me they'll need to do more tests to figure out what she's allergic to even though I HAVE the info and have asked them over and over if they want me to send it to them and it's met with a wishy washy answer or they don't know where or who I could send it to. I feel sick about it all.... I am not a negative person... I have ZERO social media so it's not like I get off on doing stuff like this... I am just an honest to goodness person who loves my dog & I feel like a complete idiot for continuing to go back because I KEEP HOPING it'll change and it's not it's only getting worse... it's almost comparable to an abusive relationship.... you've invested all your blood sweat tears (and money in this case) and you just keep hoping at some point the shift will happen and it doesn't. RIGHT NOW....I would say stay away from this place, which breaks my heart to say. it's fallen so far. None of this is personal either, there are the facts of the situation--but it becomes personal to a certain point when your furry family members aren't being cared for they way they should. I have tried to genuinely talk to them about this at the beginning of each and every apt as well--asking what's going on, that they just aren't the same place anymore and proceeding to tell my experiences... all I got was an apology. but zero change within the last 5 months now. Just stay away from this place--for this season at least; maybe next season will be better

Very good service. They were very helpful with suggestions for our trip through Canada. Would…read morehighly recommend!

Well, The unfortunate happened and my little pup had a…read moresmall medical emergency while we were out of town at our cabin. She tore off her dew claw and I didn't know what to do, and couldn't stop the bleeding. I called did a google search and Tier 1 was the closet vet that took walk-ins and could take my pup. The intake was smooth and the wait time was minimal. They were super sweet to me and my little pup and gave us treatment options. They got her all cleaned up, stopped the bleeding and did a great job bandaging her up. The vet and techs made sure I knew how to care for the wound, and even talked to me about making a little dog first aid kit for up at the cabin for any future mishaps (yes I should of had one). They even said that on the way home or anytime I could come back in if the bandage got wet or dirty and they would change it out and clean it again if needed as part of the original service. All in all I was VERY satisfied with the service my pup and I received at Teir 1 and (hopefully I never need it) I'd be happy to go back in another cabin vet emergency case.

A good place but we had a dog that the vet forgot to add a rx talked about it, took weeks before…read morethe doctor provided the rx after multiple calls. The vet tech was told wanted a procedure done for after death of dog taking care of it, a request not done too late. Really suggest that the manager create a process for follow thru. When checking out when families pay ALOT of money for services to have care for their pet family done. Like a process checking out to review Rx's, or a pet dies check out circle and review end of care process for what want done. Another check out to circle what want and review with the family. To have Rx ready for pick that day when checking out possibly. Or special diet offer more food options that could purchase at the clinic then and there. Follow thru with a vet tech calling a family if critically ill checking in 3 days later and follow thru with a doctor especially when vets are there for a 24 hour hospital. So follow thru. There are vets who are there every day, no reason should have to wait a week or weeks for a Rx for an later stage ill dog.

When we lived in the Valley years ago, we always went to Big Lake Animal Hospital--and now that…read morewe're back in Wasilla there is no other place I would take my furry little terrorist (complete with murder mittens)! Puma is a long haired feline that hates to be brushed almost as much as she hates being held, so when she developed terrible matted areas in her coat we took her in for a 'sani-shave' and a check up. My cat looks like a little lion and I believe the vet and techs all survived the interaction! From the welcome board for the 'new patient' to the calls and cards, we know we've found the only place we would trust to care for our precious fur baby. I highly recommend the team here!!!

Thankful Thursday 2025! Big Lake VCA has been there for my…read morefamily. About 2 years ago, one of my two pups started having seizures while I was out of town. Big Lake VCA worked with my son to treat my puppy and soothed my son's concerns. Then this summer, my old working Great Pyrenees was attacked by coyotes doing his job protecting the 600 acres with cattle. Big Lake VCA did an amazing job caring for and healing him. He was intensive, they taught me how to care for his wounds at home. While his skin and wounds healed, he ultimately died. The VCA team was so caring and supportive. They advised me about costs all along the way and explained risks of treatment and that he might not be able to be saved. They cautioned me about expenses and trajectory. I went in fully informed and my heart is at peace. The staff cried alongside me, they truly cared for my dog. I am very thankful for Big Lake VCA's professionalism, caring approach, honesty, and that they work with me on tough issues. Hands down the best experiences with any vet clinic in the Mat-Su Valley.

Consistently the most affordable, and it's easy to make appointments on their app. TW: pet loss…read more I am so insanely grateful to their very caring staff. We made the very painful decision to euthanize Pond, my son's dog, due to extremely aggressive bone cancer. After Pond's euthanasia, he had a panic attack and couldn't stop crying over his choice to not get Pond's ashes back. He had initially said that he'd prefer her ashes to be spread in the flower beds at the Palmer Fair Grounds, which would mean a communal cremation. But he panicked when he realized he'd have nothing left of HER, only photos and paw prints, and wanted the opportunity to do something with her ashes himself and in his own time. After talking to him, I immediately called PVC to see if it was too late to make changes. They switched her to a private cremation, made extra paw prints, a nose print, and clippings of her hair for him. They had everything (but her ashes, which we picked up later) ready for pick-up almost immediately so he'd have something to comfort him. Throughout the whole process, they explained every step, gave us space to grieve and didn't rush us. In fact, they told us the room was ours for as long as we needed it, both before she passed and after. It took about two hours and an extra dose of the sedative for her to settle down and fall asleep (she was enjoying being pain-free again and eating whipped cream and treats) before the final medication could be administered, and every minute of witnessing what goes on between a boy and his dog was precious. We needed every bit of it.

This place sucks. We had taken pets here for years long ago. Well long ago they were decent…read more Nowadays...stay far far away. Some of the vet techs are nice...but that's it. Some of the absolute worst service, worst advice ever received.

We have been trying to get our dogs records for two weeks. The person answering the phone keeps…read moresaying the Doc won't release the records until he finalizes them, even though we haven't been there in months. I can't help but wonder what exactly needs to be finalized after this much time. He seems like a great doctor but his front desk person, Bridget, is less than helpful and it is my impression that she is dishonest. I don't know that for sure, but I don't think the doctor knows what is going on. So far, 3 messages to him have gone unanswered. We just want to take our business elsewhere but we need the medical records to establish care somewhere else.

This vets office is the best I have used in a long time they were kind and understanding they…read moredidn't do any unnecessary testing just what was necessary They actually listen to me about what was going on asking questions about how she was eating and moving around I feel like I took her to a good place where she was not a $but somebody's loved one and I will be bringing The rest of my fur baby's to This vet office This is the best she's felt in almost 2 weeks

They changed dr,s on us then 842./1100 just for a xray.the woman dr was mean and very rough with…read moreour 10wk old puppy. Walked out worse vet there could be what a bitch

Every time I go in, the customer service is wonderful. But the vets and vet techs are really so…read moreincredibly attentive. I'm impressed every time I go with the quality of care and how they explain my options so I can sort what's best.

I got my dog Duke from them. He was phenomenal. He was the best friend that I ever had and I…read morewouldn't have given him up for anything. He passed away July 30, 2023.

I first found this breeder back in late September 2018 when I started researching where I want to…read moreget my Malamute from. They recently posted a litter and I fell in love with 2 of the puppies, Rocket and Ayesha! Knowing that I was going to be traveling a lot over the next few months I left it to date. I told myself that if either was available in January I would get one. Well, low and behold, my female pick was available and I purchased her. Of course I had questions before making my decision and I was in contact with Monica and she answered every question and addressed every concern I had. I decided to get KingFisher's Ayesha and I couldn't be happier. She was a pup from Klondike and Blitz born 9/9/18! Both Mom & Dad were gorgeous!! She is the sweetest dog ever and so insanely smart!! I've had her almost 4 weeks now and she is the perfect addition to our Family!!! When questions come up since I've had her, I texted Monica and she was amazing with her responses and has really made this such an easy process and has totally put my faith in KingFishers!!!! If you are looking for a beautiful, smart, sweet, and well tempered Malamute pup, I would highly suggest you get one from this Family!!