: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

Their appointment scheduling system is the worst I have ever encountered. 45 minutes or more to…read moreschedule an appointment. You can't call the provider's office directly- one main number to reach all providers part of University Orthopedics. Absolutely terrible!!!

Working with mikaela and Jason at highbar physical therapy in Pawtucket has Been the absolute best…read moreexperience with any pt I have worked with they have given me great care and even though my hip problems didn't go away they helped me find ways to make the pain more tolerable THANKS TO THE TEAM AT HIGHBAR I WOULD HIGHLY RECOMMEND THIS FACILITY TO ANYONE !!

Mike Glassman is the best therapist I've had . He really helped me avoid hip surgery.read more

Shoulder surgery 15 years ago and FP kept me moving in the right direction to a total recovery…read more When the other shoulder needed repair, there was only one choice for physical therapy. Same great people. Same great care. Same great result.

There is no other place you should go to rehab after an injury then to Foundation. They are wise,…read morecaring, and Mike (the owner) makes sure his team stays up to date on all new techniques that can help their clients. If you have to get physical therapy there is no better place!!!!

My physician recommended that I go to Silk Physical Therapy rather than a chiropractor for my…read morerecurring back pain. Her experience was that Alan Silk and his team would provide me with progressive exercises to not only solve my back issues but that the exercises would also provide me with an on-going means of maintaining a healthy back without requiring continuing office visits as would be the case with a chiropractor. Over the course of a few months of visits, Silk Physical Therapy made my back problems go away completely and my back has been fine ever since. They also helped me with some other minor nagging injury problems. Alan, Kim, and Matt were great therapists to work with and Caitlin (not sure of spelling!) was courteous and professional managing the office. I highly recommend Silk Physical Therapy.

Alan Silk is just terrific. He helped me regain full mobility after I suffered a severe fracture…read morein which my wrist was "frozen." His thorough assessment and understanding of the problem as well as the exercises he gave me to do in his office and at home were instrumental to my recovering a full range of motion. Additionally, I found Alan Silk to be extremely skilled, knowledgeable, ethical and very engaging. I highly recommend him if you're in need of PT.

Matt is the king of PT, he welcomes you in the office like it's his home & you're his guest, in my…read morecase it came complete with a tour of the faculty. His explanations of exercises, injuries & treatment are always understandable & as detailed as you wish to hear. He commonly shows ways to advance or simplify a beneficial movement with environmental " tools" accessed around your house, gym or workplace. On my last visit he referred to an open door jam as a balance aid in addition to an exercise band & positional changes for advancement work in the future. His patience & listening skills are a rare trait in todays world that are appreciated when you're heading down the path to an efficient recovery. I personally followed him from a previous office to his current Providence location & I'd recommend you do the same.

Zach is simply the best. I developed frozen shoulder (likely due to a virus), and had extremely…read morelimited range of motion in my right shoulder due to the scar tissue. Zach took what could've been a two-year recovery down to a number of months. Patient and personable, he gave me effective exercises to do both in session and at home, and his deep tissue massage was targeted and broke up the scar tissue. And as a bonus, thoroughly enjoyed the conversation and now have a bunch of new restaurants to try out in Providence :-) If I need a physical therapist again, I'm going right back to Zach.

Therapist is professional, considerate and top-notch. Front desk is flippant and incompetent.read more

I sprained my ankle for the first time in my life last October and my orthopedist recommended…read morephysical therapy. After doing research, I found Elite Physical Therapy. There are two locations in Providence. My experience was with the 285 Governor St location. There is a huge parking lot and is easy to navigate to when there is no construction. A few times, there was construction and Governor street was blocked so I had to go around it. It was easy to make an appointment. I first came for a consult and then made a plan with Shemaiah on how I can improve. The appointments were scheduled for a few months at a time. After the sessions, I definitely felt my progress improving. Shemaiah is personable and really friendly. She wants to see you improve and will work with you to obtain your goals. Their billing is done by a third party and after calling Elite Physical Therapy and their billing office multiple times, I finally got my patient refund after 4 months of waiting. I am not sure why it took them so long to process the refund and when I asked, they had no answer. Other than the patient refund issue, the space is clean and spacious. After a few months of therapy, my ankle was a lot better and I was able to walk normally.

I had an appointment today so I went in and I started my therapy. I was laying on my back on the…read moretable doing some stretches. All of a sudden I turned to my right and another trainer had another patient doing band stretches with their bare feet right in my face, I really feel as though it was a racist move and I highly advise people not to go there for service. I had a terrible experience and I really don't want anyone else to go through that I guess cause I am black they let a white guy put his feet in my face like that no shoes, no nothing very unprofessional business they have their

Conor is AMAZING!!!!!!! He is a gifted healer;super knowledgeable and he knows exactly how to make…read moresomeone better. H e is brilliant and kind. I am so lucky that he healed me.

This place is so nice! The folks are all so nice and friendly. Even more importantly, they all…read morereally know why they're doing. They explain the science behind your pain and what we're doing to make it better. Even the front staff is so nice. I really enjoy the varied types of exercises they give me too - keep me on my toes. They take insurance, so it's actually affordable too. I'm so grateful I was referred to this location.

Healthcare professional as a first-time patient- Very nice staff at reception and very prompt…read moreservice. The Therapists and assistants are so welcoming and make you feel at ease which is so important for first- time clients. They explain what they are about to do and really give you time to relax during your exercises. Even when they get busy, they still make you feel so good- almost a "spa" like experience. The place is clean, warm, bright, and comfy. They are very knowledgeable and professional. I really look forward to going to therapy and feel uplifted when I leave. The staff really helps people feel better, not just physically, but emotionally as well. I would definitely continue to recommend Pappas in North Prov for PT/Rehab!