Dr Rob is amazing. He has helped me tremendously over the years both w acute pain as well as proper…read moreexercises that help me stay healthy. His care is the absolute BEST as he LISTENS carefully, DIAGNOSES correctly, and gets you on the RIGHT path quickly. So thankful for him!

Be careful--you may waste your time and possibly experience discrimination. Horrible customer…read moreservice, poor training, and unreliable information. I drove 30 minutes through bridge traffic for my daughter's scheduled appointment, only to be greeted by an unfriendly front-desk employee whose demeanor immediately made me feel like she was bothered by my presence. She told me my daughter's referral couldn't be used and cancelled her appointment without even verifying the information. I called Highbar and was initially told her referral was still valid. The representative put me on hold for over 10 minutes while trying to contact the Providence office. She came back saying she couldn't reach anyone, but then changed what she originally told me and said I needed to contact my insurance about getting a new referral. I called my insurance, and they confirmed the referral was valid, just as Highbar had originally told me when the appointment was made. I tried calling Highbar back three times with no answer. When I finally called Providence directly, suddenly the same employee who had turned us away said she could reschedule my daughter using the exact same referral. Beyond the misinformation, her demeanor toward me was dismissive and condescending, and the interaction genuinely left me feeling discriminated against. I told her this directly on the phone, and she apologized multiple times. What makes this more concerning is reading other reviews. Another patient reported being given incorrect insurance information by this location, and another reviewer described an experience they also perceived as discriminatory. I considered contacting corporate or management, but seeing similar complaints from years ago that resemble what I experienced today does not give me much confidence that these concerns are being addressed. Patients shouldn't lose appointments because staff provide incorrect information, nor should anyone leave a healthcare facility feeling discriminated against. Highbar needs to address the training and treatment of patients at this location

This is a beautiful outpatient surgical center. The only thing that would make me want to go…read moreelsewhere is the policy they have. The person who is taking you there and taking you home cannot leave the premises. So you are there for 4-5 hours or longer just waiting. They even make you sign saying you won't leave the premises. It's a big inconvenience and totally unnecessary. When asking why they require this they have no answer. You get 2 calls. One from the doctor after the surgery and another one to pick up the patient.

RE: Olivia Perry, PA. I was extremely disappointed with my visit with Olivia Perry, PA. In my…read moreexperience, there was essentially no meaningful physical assessment of my hip pain. Her response was basically, "You have hip pain? I'll order an MRI." She asked where my pain was, and when I pointed to the area, she tapped it with her index finger. That was the extent of the physical examination--and even that occurred only after I specifically asked whether she was going to examine me. As a retired Nurse Practitioner, I found this particularly concerning. I actually had to explain to her how to perform an appropriate assessment of hip pain and asked whether she was going to perform certain examination maneuvers used to help identify the source of hip pain. Her response was, "They didn't teach me that in school." I was stunned. A patient should not have to prompt a medical provider to perform a physical examination, and certainly should not have to teach the provider how to assess the condition for which the patient is being seen. Ordering an MRI is not a substitute for a competent history and physical examination. She also never called me with the MRI report. Luckily, I had the report and images and knew what to do. Based on my experience, I had no confidence whatsoever in the quality of the clinical assessment I received and would not recommend this provider.

Therapist is professional, considerate and top-notch. Front desk is flippant and incompetent.read more

I sprained my ankle for the first time in my life last October and my orthopedist recommended…read morephysical therapy. After doing research, I found Elite Physical Therapy. There are two locations in Providence. My experience was with the 285 Governor St location. There is a huge parking lot and is easy to navigate to when there is no construction. A few times, there was construction and Governor street was blocked so I had to go around it. It was easy to make an appointment. I first came for a consult and then made a plan with Shemaiah on how I can improve. The appointments were scheduled for a few months at a time. After the sessions, I definitely felt my progress improving. Shemaiah is personable and really friendly. She wants to see you improve and will work with you to obtain your goals. Their billing is done by a third party and after calling Elite Physical Therapy and their billing office multiple times, I finally got my patient refund after 4 months of waiting. I am not sure why it took them so long to process the refund and when I asked, they had no answer. Other than the patient refund issue, the space is clean and spacious. After a few months of therapy, my ankle was a lot better and I was able to walk normally.

Matt is the king of PT, he welcomes you in the office like it's his home & you're his guest, in my…read morecase it came complete with a tour of the faculty. His explanations of exercises, injuries & treatment are always understandable & as detailed as you wish to hear. He commonly shows ways to advance or simplify a beneficial movement with environmental " tools" accessed around your house, gym or workplace. On my last visit he referred to an open door jam as a balance aid in addition to an exercise band & positional changes for advancement work in the future. His patience & listening skills are a rare trait in todays world that are appreciated when you're heading down the path to an efficient recovery. I personally followed him from a previous office to his current Providence location & I'd recommend you do the same.

Zach is simply the best. I developed frozen shoulder (likely due to a virus), and had extremely…read morelimited range of motion in my right shoulder due to the scar tissue. Zach took what could've been a two-year recovery down to a number of months. Patient and personable, he gave me effective exercises to do both in session and at home, and his deep tissue massage was targeted and broke up the scar tissue. And as a bonus, thoroughly enjoyed the conversation and now have a bunch of new restaurants to try out in Providence :-) If I need a physical therapist again, I'm going right back to Zach.

I have had lots of success in lymphedema treatment. The team has been welcoming, helpful and…read morecomforting!

My daughter sees Kim for lymphedema treatment. She is professional, very knowledgeable of her many…read moreconditions and has made her treatments a very comfortable experience. The rest of the team are very welcoming and jump in at a moments notice to help whenever necessary. Very pleasant experience.

I have suffered with chronic pain with a variety of causes (including scoliosis, knee and ankle…read moreinjuries, foot surgeries) for most of my adult life and as a result have sought relief from a number of practitioners - from chiropractors to massage therapists to physical therapists to private yoga instructors, you name it, I've probably tried it - over the last 15 years. Some have helped more than others, but none ever seemed to really help me address the root cause of the chronic pain. I first saw Greg about 3 years ago for my first experience with rolfing (a traditional "10-series"). Greg is a master at his craft, and his disarming personality and gentle energy set me at ease within the first few minutes of our first session. I felt like I was learning to use my body more efficiently and with less pain and fewer restrictions after each session - the changes/ improvements seemed miraculous. Time (and bad habits/ bad posture) takes it's toll and after the last 3 years I was feeling physically broken again. Since those first 10 sessions, I've learned so much more about my body and how to take better care of it and move it with more intention, but I wasn't able to reach my new goals without help. I knew that I needed to get back to Greg, this time with a much clearer idea of what "self-care" really means. Over the last few months Greg has been working with me, really listening to me and helping me unravel some of the patterns of movement and posture that have been causing me pain. For the first several weeks, our sessions were really focused on helping me regain proper functional movement - his patience and sense of humor were so helpful especially when I was feeling frustrated with my body. Each week he would email me videos of the exercises we worked on during our session so I could continue the work at home. I love having those to refer back to! We are now about halfway through another 10-series and again I'm feeling like little miracles are happening with each session. Greg's work has truly been one of the most effective and beneficial things I've found to address my decades-old body issues. I can't recommend him highly enough.

No joke: Greg Knight changed my life. Going for a trial session with him after receiving a glowing…read morerecommendation from a friend turned out to be one of the best decisions I have ever made. So, if you are looking for a Rolfer, if you are new to Rolfing and want to see what all of the hullabaloo is about, OR if you have no idea what Rolfing is -- go see Greg. I say this with passionate resolve and without reservation. Yes, the name Rolfing sounds weird, but I guess if your name is Ida Rolf and you develop your own form of structural alignment therapy, you are gonna want it to bear your last name. Hence Rolfing. (No, silly, not ROFLing!) Ahem. As I said, Rolfing is structural alignment therapy that focuses on the manipulation of your fascia to get your body back to healthy. A session looks like physical therapy and massage had a bodywork baby. Anyhoo, I am a dancer and have been dancing since the tender age of three. As a dancer, my body has gotten into certain habits that were great for my beat-up young dancer body, but not great to sustain a healthy aging body. I had pain in my lower back, veritably zero motion in my hips, and my weight was unevenly distributed over my toes causing problems in my legs and knees. Enter Greg. After a series of ten hour-long treatments, not only did my body feel looser, stronger, more able to adapt to its environment - but I could visibly see the results. It was truly amazing. Now, I go every month or so for upkeep. Because Rolfing is such an intimate therapy (yes, you do have to be in your skivvies), I found Greg to be a perfect presence. He's super chill without being distant and is just dorky and self-effacing enough to put me at ease. Yes, some of my sessions are emotional and challenging because Rolfing literally undoes years of 'doing' that is encoded my muscles, bones, and fascia - but again, Greg handles my opposition with gentle persistence. Any discomfort is totally worth it, though, as I always leave feeling taller, lighter, more lithe, and more connected to my body. Greg is the man. Do not let the price of each session dissuade you. Give him a call, chat with him, and try a trial session. I found the money spent to be totally worth it, and I made sacrifices to be able to afford it. Bonus: If you have a Health Savings Account, that money can be spent on Rolfing.

: Incredible Administrative Care, but Completely Let Down by the Providers:I have very mixed…read moreemotions about my visit here. On one hand, I want to give a massive shoutout to Kristen White. She was incredibly professional, genuinely listened to my requests, and took excellent care of me. In a moment when I was in extreme pain and feeling completely overwhelmed, Kristen made me feel like an actual human being. Her empathy and customer service were a solid 5/5 stars.Unfortunately, the medical care from the actual providers was deeply disappointing. I came in with an acute sports injury after hearing a physical "pop" in my foot, experiencing swelling on the top of my foot, and dealing with severe nerve pain. They took X-rays but didn't bother to sit down, look at them with me, or properly explain a clear diagnosis. Instead, they completely dismissed a severe structural injury as basic plantar fasciitis, handed me some topical gel, and sent me on my way.To make matters worse, they told me it was "normal to work under these conditions"--completely ignoring the fact that my daily job requires heavy pulling, pushing, and lifting of heavy objects. Because they refused to give me an immobilization boot or take the soft-tissue damage seriously, I have spent days favoring my left leg. I have now developed agonizing sciatica from straining my back just trying to hobble around.Kristen White deserves a promotion for her outstanding humanity and professionalism, but the medical providers seriously need to re-evaluate how they dismiss patients with acute traumatic injuries.

You would think that the receptionist would offer my friend a wheelchair as he is doing his intake…read moreforms standing in the check-in window bent over in extreme pain, back throbbing Additionally the employee that works in X-ray, they toss you around like a salad in there and don't even consider the pain before laying a hand on me. I hope I never get ill because I don't trust any of these doctors, PAs, etc!!!!

I went to Elite Physical Therapy a few years ago after dealing with an illness that caused me…read moreextreme joint pain. I really appreciated how accommodating and kind the staff were. This was my first time needing physical therapy, so the support I received during and after appointments assisted my healing process. The PT would reach out on days when I didn't have an appointment to inquire about my physical condition. For anyone in need of physical rehabilitation, I highly recommend Elite Physical Therapy.

I sought care at Elite Physical Therapy and found the practitioners to be skilled, but…read moreunfortunately quite condescending.