Excellent experience from beginning to end. Great communication, obvious expertise, beautiful…read morefinished product

I never realized how useful this could be for consumers until after I left a review for (not…read moreso)Brilliant Glass here in this forum. Unbelievable, how after waiting for so long, that in the same day, the owner and lead technician for this particular Brilliant Glass franchise, whose name is Javier, called me back just a few hours later after waiting 10 months to hear from him. True to form, he set an appointment to come by in just a couple of days and broke that one putting it off for several days with the excuse that his wife wanted to be sure that my wife was present to buffer them from me because I "Badmouthed them on web" ... OKAY sounds like somebody doesn't understand the concept of The First Amendment oof The Constitution. Well, whatever it takes, I just wanted the shower fixed so I accommodated the time BG wanted ( the following Monday). Though the second appointment was made between BG and my separated wife to suit their convenience and not mine, Javier's wife, who insisted on the latter appointment , was not even there. When Javier came into the house he went directly to the shower which is when I had a seat on the living room couch and left I left him entirely to his own devices. Long story short (literally), 8 minutes later, Mr Javier reappeared and began to explain how he did he best and it was all he could do cuz the contractor before him and blah blah blah and as we sifted through 4 different excuse, Mr (not so) Brilliant Glass resorted to counting on his fingers and asked how long it was that we had the shower installed as the warranty... I started to ask him about all the time I've been waiting for him to return my calls or for him to actually show up here when he says he is going to or to even do some actual work when he does get by here but all he wanted to do was to argue the matter because the truth is I truly don't believe he knows how he can repair his own sloppy installation. I told him to " Get out" and Javier looked at me, eyes bulged and said "Mr Rusty, that is no way to treat a friend" I looked back at him and said you are no friend of mine now get the F@#$ OUT"

Highly recommended! One of the best home improvement related businesses I have ever dealt with…read more Great workmanship and attention to detail, fantasic communication at every point, and thoroughly professional in taking care of everything in a careful way. I am very pleased with the glass and hardware products I had installed. I had an old aluminum framed glass panel and door replaced with a frameless set--the results were great! I have a discerning eye and this exceeded my expectations--all at a fair and reasonable price!

He came fixed a botched job from safe step. I would recommend him. Safe step not so much.read more

I'm a designer working remotely for a client in Chesapeake and the company I normally use in this…read morearea for shower doors was not responding. Lisa and her team were professional and on time. They do beautiful work! Thank you!! Hestia Kitchen & Bath Design LLC Grimesland NC

From the owner: Ameriglass has been providing superior glass products and services to residential and commercial…read moreproperties for over 30 years. From storefronts to shower doors, we can do it all.

I suspect this company must have changed hands because my experience was nothing like the other…read morereviews. Not even close - so be careful what you read into them. They reference a "John" in their reviews. There is no John. From the beginning, the owner, "Ethan", was hard to reach. After booking an estimate, he rescheduled, then arrived late. I should have known better, but I stayed with him. He came out and measured and told me he would send me an estimate. I had to remind him several times for the estimate. When I finally got the estimate, I accepted it. But then he went dark for weeks without responding. I called him, emailed him, and texted him. It took many days and sometimes weeks for him to reply to any of my attempts to contact him. Just as I was going to choose someone else (wish I would have), he responded. Seemed like a nice guy so I agreed to let him do the job which was to install glass shower walls and sliding shower doors in 2 bathrooms and install new hardware in a third. Over $5,000 worth of work. As I should have expected, the installation was delayed over and over. Once his crew arrived for the installation, they didn't have all the parts. After installation was complete, ALL THREE showers leaked profusely, from the caulked areas and from the seals on the bottom. I'm talking about water reaching 3 to 4 feet into the bathroom floor. This is after I let the installation sit a day longer than he recommended just to make sure everything dried. I called him for repair and told him not to send his installers as they failed on all 3 showers - clearly, they didn't know what they were doing. I demanded he come out himself. Once again, his arrival was delayed time and again. It took him many days to respond to each of my contacts. He finally came out to do the repair, but I could tell he was struggling. One of the pieces he installed he broke during installation and said he would come out again to replace it but in the meantime it should still stop the leaking water. After the repair, guess what... ALL THREE showers still leaked. I contacted him again. As usual his responses were horribly delayed. When he finally contacted me back, he "guaranteed" me he would come out "ASAP" and take care of this. Two weeks went by with no follow up from him. Finally I let Amazon fix this for me. Did some research, bought some parts, and had to reinstall the sliding glass doors. But I fixed all 3 showers. No more leaks. I texted him that I had taken care of the problem by myself. You would think he'd be ashamed, instead guess what... no response... DO NOT HIRE THIS COMPANY whether you are a homeowner or a Contactor.

John did an amazing job! Went above and beyond to construct the perfect set up for my rainfall…read moreshower. Highly recommended!

I am extremely pleased with their service from initial contact on the phone, appointment for…read moremeasurements, quote, installation and follow up. All of the individuals were true professionals. I would highly recommend them and would certainly use their services again. Lee P.

Tried to update my previous review but was unable to. Since posting my review a few days ago, the…read morecompany has called my husband and offered to replace the glass, which I am thankful for. I wish I didn't have to post a negative review to get the problem resolved, but I did want to update the post.

i have called Damon glass 6 times and left messages......crickets no response, he put in shower…read moreglass enclosure for us a while back, need to speak with him about another bathroom we would like done and get an estimate and no response, calling ross at 757-202-7909, female voice says leave a message and will call you right back.......crickets for all 6 messages i have left since 1-31-2026. I don't know what is going on with this business but it may not be good. sad customer service. unless he calls me back go elsewhere for any kind of glass work at all is my suggestion....just saying. UPDATE AS OF 4-2-26: Damon did finally call back and left a message on my machine and said he may have been having phone issues or phone got hacked...etc. As a result of him finally calling us back taking so long after almost 4 months I increased the review a bit. I wish Damon glass the best but we already found another bath glass enclosure guy to do the work after trying for almost 4 months to get up with this company. Wish we could have done business and be well.

Great quality work and very professional! So happy with my new glass shower! I highly recommend…read moreDamon Glass!