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    All Choice Medical

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm

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    9 years ago

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    GK Dreams

    GK Dreams

    3.3(3 reviews)
    3.7 mi

    GK Dreams has been completely unhelpful regarding issues with my son's AirSense 11 CPAP machine…read more The machine only reports 4 hours of use or none at all, even though he uses it nightly. I've contacted them multiple times, but they keep saying there's "nothing wrong" and won't let me access the settings. Because of this, the manufacturer's tech support couldn't help either. There are known issues with this machine all over the internet, yet GK Dreams refuses to acknowledge the problem. I'll be reporting them to our insurance provider. Families deserve better support and accountability.

    After having a sleep study conducted, I was referred to this location to pick up the CPAP and…read moregoodies. After my 3 month follow up talking to Julian (or is it spelt Julien?) I realized they didn't have a Yelp review. Time to fix that!!!!!!! This is how positive my interaction was with all of the people there. From the front desk ladies to Julian. I'll start with my first time there: I was greeted by the lovely ladies up front. I waited a few minutes for the first fellow, whom I can't remember his name, to greet me with the fun stuff. He went over everything in its entirety. He fit the mask on my face and fit the straps to ensure it fit snug but not too tightly. With the dry El Paso heat, we went over the humidifier as well. I left excited and comfortable with my machine. When I brought it home and started using it, I started taking the mask off at night in my sleep. This was a mix of two things, I'll only get into one of them. My mask was perfectly fit to my nose so it was too snug and felt like I was suffocating. I called the store and was put on the phone with Julian, he told me to come in. This is when he saw how snug the mask was and gave me a bigger size. Ever since it's been smooth sailing! He gave me more tips on cleaning and was so helpful. When I had my 3 month follow up, he remembered me and gave additional info and answered all my questions! He deserves the recognition. He knows his job very well. I know this post is long, bit there isn't any information on the location. I was lost in the sauce when I was told to come here. Google the place and follow the directions. Slow down when you get to Locust. There isn't designated Parking so try to find something on the street. Unless I missed some parking on the other parallel street. The entrance is facing the main road. Highly recommended!!!!!!!!!

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    GK Dreams - Cpap mask

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    Lincare

    Lincare

    1.0(3 reviews)
    4.8 mi

    ZERO RATING. THE WORST EL PASO LOCAL OFFICE STAFF EVER! And…read moreafter years of complaints, they are still there! My wife picked up a new CPAP (resmed 11) today at this office. Her resmed 10 was past its life cycle. Per her words " the front desk girl was very rude and appeared to be bothered by me coming into the office". My wife had an appointment. She noticed how dirty the place was, the improper dress code (cropped top) and all the personal items on the desks including toys, drinks, food and how unprofessional the office and staff looked and acted. She met with the person for the cpap and said that "she was nice while I was there but you could tell she was interested in talking about her Christmas cruise than explaining the settings on the machine". My wife picked up a new resmed 11, a new bag, ONE FILTER, one heated hose and water chamber. We called our district office for more filters. We had received my wife's 90 day supplies in April. They offered to exchange old machine filters for new ones (resmed 11) but they transferred us to the local office to see if they had supplies in stock. Both girls at the local office said that they have no supplies and couldn't get us any. Both of the girls were rude and did not care that we would need more filters in two weeks. Our next supplies arrive in July. The tech even suggested that we go on line to Amazon to buy our own supplies! Wonder if Lincare knows their business is going there? She couldn't care less and kept repeating " you have a new machine, you only get one filter". She hung up on us so we called the district office back where Tamra and Lucy understood the situation, ordered filters for us and sent a return label so we could return unused supplies for the old machine. That's what we needed. Simple customer service. Not the bad service, unsanitary conditions and attitude from the local staff. I had the same experience two years ago with these same girls and refused to go into that office with my wife today. I warned her to beware. Would gladly avoid this office if we could but needed the machine (we will buy elsewhere in the future). Now, we will go directly to the district office for supplies and corporate office for complaints. No more purchases that require us to enter this office. Someone else gets our business. WORST EL PASO LOCAL OFFICE STAFF EVER!

    Terrible service! I cancelled my account months ago and returned everything after only using the…read moreservice for less than a month. I'm still getting billed. I've made several calls and keep getting hung up on. Once I finally got through, the rep was unfriendly, like talking to a robot. I would never recommend this company.

    All Choice Medical - medicalsupplies - Updated May 2026

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