GK Dreams has been completely unhelpful regarding issues with my son's AirSense 11 CPAP machine…read more The machine only reports 4 hours of use or none at all, even though he uses it nightly. I've contacted them multiple times, but they keep saying there's "nothing wrong" and won't let me access the settings. Because of this, the manufacturer's tech support couldn't help either. There are known issues with this machine all over the internet, yet GK Dreams refuses to acknowledge the problem. I'll be reporting them to our insurance provider. Families deserve better support and accountability.

After having a sleep study conducted, I was referred to this location to pick up the CPAP and…read moregoodies. After my 3 month follow up talking to Julian (or is it spelt Julien?) I realized they didn't have a Yelp review. Time to fix that!!!!!!! This is how positive my interaction was with all of the people there. From the front desk ladies to Julian. I'll start with my first time there: I was greeted by the lovely ladies up front. I waited a few minutes for the first fellow, whom I can't remember his name, to greet me with the fun stuff. He went over everything in its entirety. He fit the mask on my face and fit the straps to ensure it fit snug but not too tightly. With the dry El Paso heat, we went over the humidifier as well. I left excited and comfortable with my machine. When I brought it home and started using it, I started taking the mask off at night in my sleep. This was a mix of two things, I'll only get into one of them. My mask was perfectly fit to my nose so it was too snug and felt like I was suffocating. I called the store and was put on the phone with Julian, he told me to come in. This is when he saw how snug the mask was and gave me a bigger size. Ever since it's been smooth sailing! He gave me more tips on cleaning and was so helpful. When I had my 3 month follow up, he remembered me and gave additional info and answered all my questions! He deserves the recognition. He knows his job very well. I know this post is long, bit there isn't any information on the location. I was lost in the sauce when I was told to come here. Google the place and follow the directions. Slow down when you get to Locust. There isn't designated Parking so try to find something on the street. Unless I missed some parking on the other parallel street. The entrance is facing the main road. Highly recommended!!!!!!!!!

Yes great facility! All staff offer excellent service Thank…read moreyou are your care and service

From the owner: We provide medical supplies to many areas of the health care industry, including long term care…read morefacilities, home health agencies, doctors offices, hospitals and schools.

Our medical equipment was delivered the same day. Enrique did a great job of explaining how to set…read moreup and use everything. He also took the time to help us schedule our other delivery. Thanks Enrique!!!

I simply don't understand how this company remains in business. When you call their phone number…read moreyou get a recording to select why you are calling and apparently the call is directed to the correct extension for assistance but then the phone is never answered. Doctor ordered oxygen on ASAP basis on a Friday and on the following Wednesday the oxygen had not been delivered, the order was written to another company who delivered the oxygen later that day.

This is a great neighborhood Walgreens that can get super busy to pick up prescriptions. This said,…read moreI found the pharmacist as well as the supporting staff super-helpful. Always trying to do their best to fill a prescription rapidly. They may ask you to come back in 30 minutes or so. But my experience is that they really do their utmost best to provide great support. Thanks Elisa for your attentive service.

Wow the parking lot was packed as if there was a major sale going on! I did see prices showing 33%…read moreoff on a lot of stuff. I am sick as a dog to the point that I did not go to the Tina Turner show!!!! And to make matters worse, I had a Dr appointment today and they said my lungs are clear, and negative for strep, flu and Covid - which I knew...I just went for the antibiotics which they don't want to give out for viral stuff- so tell me, how am I supposed to get better? So the told me to get this 12 hr cough syrup so I drove over to Walgreens and it took a good while to find a parking spot! I got my cough meds and waited in a longgggg line...so when I get boated and impatient, I am up to no good- I said to myself- Marie, if the Dr can't make you feel better, take matters I to your own hands- and I did- I got my hands around a pi t of Cherries Garcia ice cream and I began to feel better right away- comfort food!

I received a call from Dona Ana Medical Supply on Monday I/9/23 after my pulmonologist faxed orders…read morefor a new CPAP and supplies. They told me Medicare would not approve the orders if my CPAP was less than 5 years old. I called my Insurance United Health Care who told me my doctor had to call and requested an expedited exception. I finally got a call back from the pulmonologist's office today 1/18/23. They told me the request to the doctor must come from the DME company to the doctor. They stated they contacted Dona Ana Medical supply who claimed they had never received the orders and that they did not accept United Health Care insurance. I have had a tough time finding a knowledgeable and courteous DME company in Las Cruces. Used a DME in a small Texas town for 11 years with no problems. Would not recommend this company

10-28-15 1:30 pm…read more Starting the process for my soon to be wheelchair. So far so great. Called to get information and had doctor fax over prescription information. Lady was very nice and helpful. 10-28-15 3:00 pm Called in to make sure they got prescription they were already working on my prior authorization with insurance. Very impressed. They are very helpful and friendly and willing to work with customers. Will update as we go along. 11-6-15. 1130am. Phone call due to insurance approval. 11-6-15. 130pm Delivery arrives of chair. Delivery Guy Chris was very friendly and helpful. Setup and went over information. Got me to try it out and showed me how to work it. Great place.

I strongly recommend this place. The staff is amazing!!!. Angie, Joel & Jesse are very professional…read moreand attentive. It's people like them that make us want to go back. My son's Dr and therapist are so pleased, and me, as his mom, feel blessed with what Angie did to make it possible for my son to get his mobile chair. God Bless you all at BEK.

I was surprised to find that there aren't all that many medical supply stores in El Paso. We drove…read morearound for quite some time before we stumbled upon BEK medical. It's a little bit outside of El Paso but that's where you'll have to go if you need to get stuff that Walmart doesn't carry! Whether you're looking for ultrasound gel, tongue depressors, tape, medical equipment, BEK medical has it all. If they don't have it in stock, you can get it ordered. They are open on the weekends and I found the staff here to be helpful and friendly. Don't forget to check in because when we were here over the weekend, we got 10% off our purchase. It's a little bit hard to find, but they do show up on Google maps. Plenty of parking and they aren't very busy.

I rented two transport wheelchairs to take my elderly mother and aunt on a week-long cruise to…read moreMexico. Casa medical had them waiting for me. Picked them up on a Friday, cruised Saturday to Saturday, returned them on Monday. They charged me a weekly rate of $25 each. Can't beat that price, and the staff was awesome!

this company is advertising false claims so beware they are telling customer on they website that…read moreyou are hassle - free and that is not true so if you want to buy something watch out for these people.!!!!