Wednesday, August 12, 2020 - All Children's Dental-Anaheim
Front Office Staff: Receptionist was unfriendly.
Dental Assistant: Kim Chi was very rude and unprofessional.
Office manager: Nhi Nguyen listened to my complaints and apologized for Kim Chi's behavior.
My daughter, who is a new patient, has an appointment at 11:00 AM for consultation for four wisdom tooth extractions. She filled out four forms that took 30 minutes to complete. I asked the front desk receptionist if the oral surgeon will be examining my daughter, and the receptionist stated that the oral surgeon only comes to the office on two Mondays. Then, I asked who will be examining my daughter today, and she stated that there were two general dentists in the office, and whichever one is done with the patients inside first would see my daughter. With this vague answer, I asked what are the dentists' names so I can read about their profiles. She then pointed to the stack of business cards as these dentists are not part of the main staff. So, I asked for the doctors' names again. Instead of helping me, the receptionist rushed to clean pens, wiped counter and moved chairs and said that she had to go to lunch so another staff would provide the information. By 12:20 PM, another staff handed me the business cards for the two dentists.
After this long wait, the dental assistant (DA) Kim Chi called and took my daughter to the back office and had her sit in a chair with her face mask off (not adhering to COVID-19 guideline) while waiting for the Dentist. The room is small with two other patients sitting directly next to her without face masks, in dental chairs also waiting for a dentist, while being serviced by another DA. My daughter had to continue waiting for the dentist to arrive for another fifteen minutes.
Later, dentist Hyun-Jung Kim examined my daughter briefly and said, "We will get approval for the teeth removal." She was rough and not careful while examining my daughter. I asked if they did the X-ray and to explain which teeth were being removed and why. Then the dentist asked the DA, who asked an X-ray person who responded, "I was busy and have not done the X-ray". So, I was sent out to the front lobby to wait, while my daughter was sitting in a chair not wearing a mask, waiting for the X-ray service which was not rendered until 1 PM.
At last, the X-ray was done, I was called to the back, and the dentist examining my daughter then said, "We wilI get insurance approval for her to have teeth removal." Again, the dentist did not take the time to explain to the patient and parent about the extraction procedure, which is what the consultation is about. They were only concerned with getting approval and how they will get paid.
When we were told we were done, the DA Kim Chi seemed very annoyed with us and raised her voice when I asked the way to the front desk. Her response was mocking me, and she repeating topics I had asked about earlier in a snide tone, and told us to ask all of our questions at the front desk. She then walked away. Another DA who was in the room treating another patient asked me, "What happened?" This is when I was sent to the back office and I requested an office manager or owner of this office to speak to Kim Chi. Her rude comments and behavior were not acceptable or professional.
Additionally, the building was not very clean. The attached photo was taken of a dirty cabinet. I sure hope no one will get COVID-19 from this office! We finally left the office by 1:20 PM. Two hours and twenty minutes for one consultation visit!
My daughter and I will NOT be coming back to this office! Please, don't take any risk with the poor exam and communication with your children's teeth. I've notified my insurance complaint department and the dental board for further review of this incident. read more