1. All Around Plumbing

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All Around Plumbing

5.0 (9 reviews)
Open • Open 24 hours

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Plumbing inspection

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1 year ago

Wow! Mahalo nui loa for super fast response to what could have been a very wet problem--professional and caring. Aloha~

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Air-O-Smith Water Heater Repair - Electric Water Heater After

Air-O-Smith Water Heater Repair

(80 reviews)

Ahhh, we came home the other day and NO MORE HOT WATER?!?!?! We tried to google why and how come…read moreand what's wrong. We even tried to reset it but nothing! We immediately let our landlord know and they gave me this number to call and make an appointment. So I called the next morning at 9:30 am and Louise answered! I told her my water heater only has cold water and no more hot water. She said that Martin could come to me same day to look at it. She needed to speak to my landlord first before going thru with the job. When she called me back at 10:15am, she said that she's guessing the eta would be around 1-2pm or 1-3pm as they were currently on a job in Kapolei and would call me back with a definite eta. We were waiting until I called Louise back at 2:30pm if she had an eta but no answer... Christopher, the son, he called me 5 minutes later saying they just finished in Kapolei and they still needed to get the water heater before coming to us. So we asked to reschedule for the next day in the morning. Next day, they arrived at 8:40am. They quoted me an estimate time of 1-2 hours to replace the water heater depending on difficulty. It took them an hour... or 50 minutes to be exact! They said it would take 30-45 minutes for hot water to be up and running. Air-O-Smith is a family owned business. Martin and his son, Christopher were so friendly and I enjoyed talking story with them! Louise is Martin's wife and she was very friendly over the phone :)

I've used them once before after researching reviews, they were great & fixed the water heater…read moreissue we were having. Fast forward several months, I called Louise on 5/8 to schedule an appointment because our water heater was leaking on the roof. She said they wouldn't be able to schedule anything til the following week, but she'd call me back Monday. Never got a call all day, so I called Tuesday 5/12 to follow up. As I refreshed her memory about my inquiry, she found her notes & said she hadn't talked to Martin about it yet. She said she'd talk to him later that day & call me back. Well, it's now 5/18, and I still have not received a call back from them. I guess they're too busy to deal with my leak. If that's the case, I would've called other companies to come out. I will NOT be using them again, nor will I refer anyone to them. Louise should have a better system for her note taking / follow ups.

All Around Plumbing - plumbing - Updated October 2026

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