Anthony and his great team did a great job repairing my fireplace leak. They responded quickly,…read morecompleted the work promptly (within an hour), fixed everything inside and out, and charged a fair price. I'm happy with the quality of the repair and their customer service. I would recommend this company! You can trust these folks 100%.

I have to do my research. I called world class and spoke to Anthony who did the right thing came…read moreout to me in a short period of time gave me a chimney cleaning and I needed a new damper on my vintage fireplace. The crew was great. They were very prompt and the price was very reasonable. I highly recommend them and hopefully the value will last.

Jim was very courteous and showed up on time. He fixed my gas fireplace that had worked on/off for…read morethe past 3 years after another company installed incorrectly. Absolutely would recommend his services to friends and family. Not only fixed the fireplace but went over all controls, something the installing company forgot.

Our fireplace wasn't working and LI Fireplace was easy to communicate with for an appointment via…read moretext. The service was seamless and affordable. They helped with our pilot light, cleaning, and a remote reset. We will definitely call them again in the future. HIGHLY recommend!!

My wife and I were interested in converting our wood-burning fireplace to gas in our family room…read more After visiting a couple of other fireplace stores, we drove to The Fireplace Store in Seaford. They had the nicest showroom of the four stores we visited. I met with the owner, Craig, to discuss different options. I explained to Craig that we were primarily interested in using the fireplace for aesthetics. Although we thought we wanted the more expensive gas insert, Craig informed me the gas log set would do a better job of meeting our needs. I returned a few days later with my wife, and we had a similar discussion with Jeff. Although we really liked the look of the gas inserts, Jeff convinced us it was not for us. My wife and I don't like being hot, and we wouldn't use it enough with small kids running around. Craig visited my house a couple weeks later to take measurements, and we placed the order. He told me to expect a call in 3-4 weeks for the installation. Craig called 3 weeks later and my fireplace was installed 4 weeks after placing the order. The installer showed up during the installation window and he was very neat and quick. After he finished and left, I noticed one of the doors was not properly aligned. I called Craig and he came to the house within 30 minutes to fix it. He apologized for the error and said, "It has to be perfect." Overall, my wife and I could not be happier with the product, the service, and the team. I highly recommend The Fireplace Store for your fireplace needs.

My husband and I checked out a number of stores before we decided on The Fireplace Store to…read morepurchase and install our gas fireplace insert. The process was painless. No pressure. Answered all of our questions. Recommended competent professionals to get our home ready for the installation. Excellent customer experience. There was a small issue with something from the factory. No problem. Everything was resolved to our satisfaction. Five stars. Highly recommended.

Priced out the fireplace extraordinaire 864 by me in Bellmore. The wait was 12 weeks for…read moreinstallation and there was a significant up charge for an elbow in the venting. Called NYC Fireplaces and spoke to Stephanie who was extremely polite, knowledgeable and helpful. The unit was $2000 less than it would have been from the Bellmore store. NYC fireplaces installed the unit in a week and a half and the install came out perfectly. Raphi meticulously cut the siding for the vent cap and the install came out perfectly. Would highly recommended the team at this store.

As a follow up to my own going dealings with Sal from NYC Fireplaces, Please see the attached email…read moreI just received today! I am going into month 3 of having a nonfunctioning, unuseable outdoor kitchen which still remains a half built shell on my back deck because Sal sold me a damaged, subpar outdoor kitchen which he refuses to provide any level of customer service! This business owner cares about one thing and one thing only... HIMSELF! He does not care what happens to you after your check or credit card clears! As seen in the attached image, Sal from NYC fireplaces has revoked even the smallest simplest gesture of customer service since I wrote a negative review! This man thinks his word is all that matters in this world and does not believe that actions speak louder than words! Another tit for tat expectation from a shotty self centered looser of a business owner! RUN RUN RUN from this company! Go to absolutely anyone else! This man is a thief. This man is a corrupt business owner. My credit card company says numerous people have opened claims against this man! Even the OEM manufacturer of the kitchen island has said they will be refusing to allow this man to represent their company moving forward! Do not fall for all his positive reviews! They are admitted friends who he has leveraged to boost his scores!

Excellent service, fair and honest price, outstanding work! We have used them before and would hire…read morethem again. Mike explained everything he was going to do before he actually started any work. There were no unexpected fees. Clean, efficient, and trustworthy. Terrific family run business. Tom

I engaged Fred's Chimney to sweep my chimney 2 weeks ago and I am very happy with the experience…read more The price was very competitive and there was no attempt to upsell. The technicians were honest and professional.

As an update to my earlier review, The Chimney Bros came back, on their day off, and got up on the…read moreroof in -10 degree weather to make their mistake right. We sincerely appreciate the time and energy it took for them to fix their mistakes on the coldest day of the year. Deen and Anthony were professional and completed the job the right way. As far as my earlier review goes, I have to say that they owned up to the issue and we would have them back again next year to clean out our chimney! Please see the two updated videos taken after they completed the job.

When we bought our house, we knew that we'd need some work done on our chimney, but not to the…read moreextent that we thought. My husband found The Chimney Bros on Instagram and I'm happy he did! They did a great job! Thank you, Jayden, for making sure our chimney is good to go!

I decided to check out converting from a wood-burning fireplace to gas. I'm too old to continue…read moredealing with firewood and ashes. So I googled fireplace conversions in Nassau County and the Fireplace Factory in Bellmore was the first listing. I called and spoke to Jocelyn who suggested I talk to Tom. I told him what I wanted. We discussed pricing and other options. I made an appointment and went there with pictures of what I have in my living room. I couldn't believe how many choices there are. Tom was wonderful! My house isn't set up for a fireplace which would heat the room, so I looked at the ones that were decorative. I found a very nice white birch model which would be perfect. I signed a contract and was on my way. I needed a plumber to make the conversion. Rather than choosing one of my own, I went with their plumbers, Clearway Plumbing and Heating in Blue Point. They were awesome. They were upstairs, downstairs, outside and inside, making all the necessary connections with my gas line. They spent an afternoon here and when they were finished, my house was immaculate. The next step was having the insert installed. There were several glitches trying to schedule a time, but Tom took care of it for me. The actual set up is done by Chris, who's been installing fireplaces for 31 years. When he was finished, he handed me a remote control for my new gas fireplace! Push a button to turn it on. Push a button to turn it off. Wow! A big thumbs up to the Fireplace Factory, their staff, their plumbers and their installer. My fireplace is beautiful, and I couldn't be happier!

I reached out to the Fireplace Factory and made an appointment for a consultation. We had an…read moreexisting fireplace that never worked since we purchased the home and wanted to 1) install a new gas unit to replace the old defective unit and 2) new mantle that fit the decor of our home and added safety for the little ones that play in that area. We started with a consultation with David who did a great job helping us pick a unit and mantle design. We signed a contract with an expected turnaround time of 6-8 weeks taking us to March. This was an important point for us as we have a 4 year old and needed this done quickly to minimize the disruption to her space. The project wrapped up this week (May) due to multiple delays related to their suppliers and sub contractors. Communication with the Project Manager assigned to this project was not great and I found myself following up quite often and being given information that was incorrect related to scheduling. This was the most frustrating part and only reason the review isn't five stars. One thing I'd point out; both David and the owner were responsive when I ended up escalating the delays. However, there wasn't much they could do to remedy the situation, but I appreciate they were responsive. Overall, I would recommend Fireplace Factory as the quality of work was great. Also the workers that came into our home were very professional and did a fantastic job keeping the space clean and with the overall quality. We are super excited with the end result and can't wait for the Fall to start using this often. I'd caution to give yourself a good amount of buffer for the completion date of the project. I was told this was an unusual experience, but as it's my only one, I can't validate if that is true or not.

We couldn't be happier with our new log set and the incredible level of service we received from…read moreKevin and Matt at Village Fireplace. We highly recommend them! Our existing fireplace was a very tight space, which made finding the right log set difficult, but Kevin truly went above and beyond to research the best option for us. He thoroughly explained everything, educated us throughout the entire process, and even took the time to come to our home to measure and triple-check that everything would fit properly. Matt was also an absolute pleasure to have in our home for the installation. He carefully walked us through everything, made sure we understood how to operate the fireplace, and even had me take videos so we would have something to reference later. From start to finish, the service was exceptional. We absolutely love how our fireplace turned out and cannot recommend Village Fireplace, Kevin, and Matt enough!

After 27 years with a wood burning fireplace and all the mess that creates, my wife and I paid a…read morevisit to Village Fireplace & BBQ. Kevin took the time to thoroughly educate us on all the options and process of converting to gas's. He walked us through the burner types, log options as well as add ons with no pressure. He also gave us a great recommendation for a plumber to run the gas pipe (JLM aid Bayshore). Kevin was so accommodating and we'll coordinated, we were able to get everything installed in one day (plumbing, burner install and log set up). Matt, the installer, was excellent! He installed the burner, set up the logs and embers and provided us with detailed instructions for running and maintaining the new fireplace. Village Fireplace & BBQ was super knowledgeable, reasonably priced and very well coordinated. We love our new fireplace and can confidently recommend Kevin, Matt of Village Fireplace (and JLM Plumbing)!

Very, very good product and installation service. Purchased a Pacific Energy Summit wood insert for…read morefireplace. Very good pricing and good communication with the owner regarding schedule of installation. Looking forward to saving on oil heating. Definitely recommend!

Stay away. Have 2 gas fireplaces purchased from Captain Soot. Both not working, called numerous…read moretimes he will not come to fix. If I could I would give them ZERO STARS. BE WARNED STAY AWAY

Oscar and his team are amazing! He gave us several options to consider given the problems with our…read morechimney, and all estimates were quite reasonable. His team came out and - wow! - they set up scaffolding, covered our grill and outdoor furniture (to protect from mortar dust), ground out the old mortar, meticulously re-mortared the top section (yes, I climbed up to inspect closely), re-sealed the flu and cleaned up all in one day. The finished product looks great and, most important, no more backdraft! We couldn't be happier with the quality and pricing. Great job!!!

If I could give more than 5 stars, I would. I found Oscar and the Quality 1st Maintenance team…read morethrough their amazing Google reviews, but what I got was 10x better than I ever could have imagined. I recently moved into a flip and, to both of our surprise, discovered feet of concrete and bricks stuffed in the middle of my chimney -- meaning my hot water heater and gas line weren't venting properly. Oscar and his team quite literally saved my life. When you buy a new home, you never know what surprises are waiting behind the walls. Oscar went above and beyond to make sure I was safe, that the job was done correctly, and that they'd leave with absolutely no trace they were ever there. Mid-project, they had to open a wall, and not only did they patch the drywall, but they painted it, too -- you'd never know it was touched. He took the time to explain everything in detail so I could actually understand the process, documented every step, and made me feel like a true partner in the project. One thing he said that really stuck with me was: "I know you own the house, but it's our fireplace now." That level of care and pride in his work says it all. Oscar is the definition of integrity, skill, and kindness. If you're lucky enough to get on his schedule, you're in the best hands possible. I can't recommend him highly enough.