November 7th, over two months after the service we continue deal with this horrible experience.
While we were looking for transportation, we went with this company based on the reviews. This is why we decided to share our honest experience. Of house, I honestly wish this never happens to anyone else.
The owner claims I was refunded for the services, this is a lie, as of today, we've only been reimbursed $126 out of $1027.84 that we got charged.
When we booked the service on May 31st, the quote provided was $681.40
Our travel was for a work event in Valle de Guadalupe. We were 3 women traveling there for the first time.
Sept 2nd:
At 5am we were picked in chulavista by an old black sub with dents in the outset, worn out seats, the leather had some cuts. . The driver, Johnny, was very unprofessional and loud. We asked him several times for quiet time since it was 5am but he kept being loud and talked about violence and home abuse.
The travel time to our destination was between 75min-90 min. It took 3hrs! Double the time because he took us to a different place and went through the same caseta/ paying port 3 times. He refused to follow our directions and continue to drive opposite of what our google maps i ndicated, he was reckless and almost lost control of the car a couple of times in the curves. He finally accepted to follow our directions and we made it to the destination at 8am. We were concerned and scared.
Shorty after we arrived, I got a call from All Access apologizing for the bad driver and they said ( without us asking) that they were going to send us another driver and car.
In all honesty, I though the company was going to offer a partial reimbursement for the terrible service and horrible experience AND because we were left without the service 6hrs,To my surprise, we got charged an additional $472.44. I called the company immediately and they said that the charge was because I was not charged enough. I told them that the agreed price was $681.40 and the owner said that it was only a deposit. I told him I had paid in full and sent a copy of the invoice.
We were afraid to be left there without transport.
The second driver arrived close to 2pm. We were left without a driver and car for 6hrs!!! Octavio was very profesional and apologetic for our first driver. He arrived in a clean Mercedes van.
We asked us to take us back to chulavista. During our drive back he offered to stop at a taco shop, we initially said no but he insisted because he felt bad we hadn't Eaten anything since 5am. We each had 3 tacos & 1 water. We offered to pay for his tacos too but he said it was taken care of by the company. The owner claims we were taken to a local restaurant and the bill was $90. Lie, we ate Tacos in TJ.
When we arrived to chulavista, we tip Octavio 15% (in cash) of the original invoice.
I tried calling the company several times to fix the extra charge. They had never replied or called back. I had no option but to ask my bank for help for the additional charge made without my approval or knowledge before it went through.
-October 27th, I got charged again the full $472.44 for the reversal claim. The bank said that All Access claimed the charges were for two separate bookings. This is a lie. We only had one booking with them that included our Round trip from chulavista to cuatro cuartos and back.
I tried calling All access again but it is clear to me that the owner has no intentions of solving this.
At the end, the only thing list is money, it could have been so much worse due to the reckless driving of the first driver that almost got it into accidents a couple of times. read more