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    Alive Elite

    1.0 (1 review)
    Closed 6:00 am - 9:00 pm

    Services - Alive Elite

    Group fitness

    Life coach

    Personal training

    1 More Service

    Virtual fitness classes

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    3 years ago

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    The Swim Academy

    The Swim Academy

    (9 reviews)

    I registered my child for swim lessons with them when I received a coupon. Well, I now understand…read morewhy they need to lure people in with coupons. The level of incompetence at this particular swim school is astounding. On what would have been our first lesson, I received a call asking whether we could come in early as they had some openings. I said absolutely, packed up my toddler, loaded in to the car and headed off. As I'm pulling in to the parking lot 10 minutes later, I receive another phone call stating that due to the weather they cannot conduct the earlier lesson (it is now disclosed that the pool is outdoors). And informing me that my originally scheduled lesson cannot be canceled yet as they don't do weather cancellations more than 30 minutes prior to a lesson. At this point I requested to cancel the $340 lessons and requested a refund as we hadn't yet begun. This is where the true frustration began. Initially they advised that the refund would be processed immediately. 5 weeks later, still not having been received, I contacted my bank who confirmed no refunds had been received and then reached out to the swim academy and asked whether an issue had occurred. They immediately emailed me an account summary stating a refund had been sent. Another week goes by, and no refund. So I email again indicating that the refund hadn't been received. I receive a response telling me refunds may take 4-5 business days. Well, as it's been roughly 30 business days, I'd say we're well past that. So I respond indicating that the refund was supposedly processed 6 weeks ago, TO WHICH THEY RESPOND " Great! Glad to hear the refund went through!" This is why children should not run your business (there may be an adult somewhere in the building but unfortunately they were never bothered with or informed of my issue).

    This is by far the best swim classes around, specially coach Lisa. We had tried several swim…read moreclasses around the Weston area and or 3 year old disliked them all, that was until we came across Weston Swim Academy. Since then our little one begs us to go to swim class just about everyday and is now a very good swimmer. I would recommend them 100% for kids of all ages, come and give them a try and I assure you that you will not be disappointed.

    British Swim School of Pembroke Pines

    British Swim School of Pembroke Pines

    (21 reviews)

    BSS Pembroke Pines is the absolute best! My daughter started lessons there when she was about 2…read moreyears old. Once she was floating and doing basic swimming/survival, I thought she would want to stop the lessons. Boy was I wrong, she is now 6 years old, has had a birthday party there AND has begun to make her own goals of getting onto their swim team. I recommend this place 100%. It is an indoor facility so you never have to worry about the weather! My daughter has an immunodeficiency and swimming in an indoor heated pool has given her an activity that is helpful and educational. She has made a lot of friends and LOVES the staff. Well worth the money...and I am happy she has stuck to swimming on her own, has learned pool safety, following directions and even making goals. Thank you BSS of Pembroke Pines! ;o)

    I have to say that this is a good place to bring your kids for swim lessons. The instructor are…read moregood. However I'm disappointed with the some policies during this COVID time. We decided to enroll our 2 kids in June. On June 30th we paid the month of July. In total we paid almost $500.00 just for July. The next day, on July first we learned that my kid was exposed to COVID by his Speech therapist. So we had to follow the protocol and stay home for 2 weeks. So I called the swim school and I asked for a refund because they were going to be out half of the month and the cases started to skyrocket in Florida that week. They refused to give me a refund and they just gave the option to give me a credit for future use. I have to say that the companies that will succeed in the this crisis have to nimble and considerate. It is totally unfair to have these strict policies. At the end they will not lose one kids but 2. Like I said, we loved the instructors but we decided to move to a private instructor that comes to our house for the same price wiith more relax rules related to payment.

    Alive Elite - healthtrainers - Updated May 2026

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