Background
I…read moreinitially chose Dental Delite because I had a crown on the right side of my mouth that had come loose. The office attempted to re-cement the crown three separate times, and each time it came out the same day. Because these attempts were unsuccessful, I elected to have a new crown made. The temporary crown repeatedly came loose as well, so I eventually left it out until the permanent crown was placed. Fortunately, the permanent crown remained in place.
Confusion Regarding Tooth Extraction
I also required a tooth extraction and elected to undergo the procedure under oral sedation.
The dentist instructed me to pick up a prescription from the pharmacy and bring the medication with me to my appointment. The day before my appointment, I called the office to verify the instructions. On the morning of the procedure, the dental assistant, Kenneth, called and informed me that I should have taken one pill the night before and instructed me to take one immediately. However, I had not yet picked up the prescription. When I obtained the medication, the written directions on the prescription differed from what I had been told over the phone.
I contacted the dental office again, and the dentist instructed me not to take the medication until I arrived at the office, where I would receive further instructions. The conflicting directions created unnecessary confusion and concern immediately before my procedure.
Damage to Adjacent Tooth
During the tooth extraction and preparation for the bridge, two adjacent teeth were prepared. After the procedure, I discovered that the lower corner of my front crown next to the bridge had been chipped. I have before-and-after photographs/X-rays documenting the condition of this tooth.
Temporary Bridge Issues
Following the extraction, I was fitted with a temporary bridge. The experience was extremely disappointing.
The temporary restoration consisted of only two teeth and a veneer instead of a three-tooth bridge. My mouth, teeth, and the bridge itself were covered with excess dental cement, and cement was left around my lips and mouth. I had to go to the restroom to scrape the hardened cement from my face because it had not been cleaned before I left the treatment room.
As I was leaving the office and speaking on the phone, the temporary bridge came loose and fell out. Because I had already experienced multiple problems with temporary restorations at Dental Delite, I chose not to return immediately and lived with an unacceptable smile for approximately three weeks.
Mouth Guard
I also purchased a custom mouth guard. Rather than placing it in my mouth to verify the fit and making any necessary adjustments, the dental assistant simply handed it to me as I left the office.
When I tried it at home, it did not fit properly and caused significant pain because an extended portion pressed into my gums. Due to my repeated negative experiences with the office, I did not return to have it adjusted.
Delays and Additional Temporary Bridge Failure
I was originally told that my permanent bridge would be ready in approximately three weeks. Instead, I was informed that new measurements had to be taken and another temporary bridge would be fabricated, extending the process by an additional three weeks.
Although the second temporary bridge included all three teeth, it again came loose the very same evening. Like the first temporary, it was covered with excess dental cement.
Treatment by Another Dentist
After these repeated problems, I sought treatment from another dentist.
Upon examination, he advised me that there was insufficient clearance for the bridge, which explained why the temporary restorations repeatedly failed to remain in place. He also expressed concern regarding the appearance and quality of the temporary bridges that had been provided.
He corrected the clearance issue, fabricated a properly fitting temporary bridge, and produced my permanent bridge within three days using in-office technology.
