Even though I no longer live in the area, I still go here since they are always helpful and it is…read morenear my job! Dr. Cruz was very kind and completed my dental cleaning in a timely fashion! The staff here is always so nice and helpful. They also give great recommendations to help keep your teeth healthy! :)

I took my mom to the Ideal Dental on Midway and Northwest Highway today, and it was one frustrating…read moreexperience after another. The lobby was extremely hot while we waited. They took my mom back for X-rays and told us they would come get me afterward, but they forgot until my mom reminded them. Then we found out their regular X-ray machine wasn't working, so they had to take the X-rays manually while she was sitting in the dental chair. After the dentist examined my mom, she told us my mom could keep her crown and that they would remove the temporary filling and place a permanent composite filling that same day. I specifically asked if they could do it that day, and the dentist said yes. She and her assistant left, and we waited...and waited. Eventually, a technician came in to discuss antibiotics and confirmed they were still going to do the composite filling. She said she would get the dentist. We waited even longer. Then another staff member walked by and told us we were free to leave. I explained that we had been told my mom would be getting her permanent filling that day, so we continued waiting. A short time later, the office manager came in and asked if we wanted to schedule an appointment for Monday because they could not do the filling that day. I explained that the dentist had specifically told us it would be done today. The office manager responded that the dentist doesn't manage the schedule--she does--and that there was no availability. My question was simple: if that was the case, why were we told to wait? What disappointed me the most wasn't that they couldn't fit us in--it was the complete lack of communication and accountability. At no point did the office manager apologize for the confusion, the miscommunication, or for keeping us waiting. Instead, she repeatedly talked over me and simply offered us an appointment for Monday. My mom decided we'd rather go somewhere else, and the response was basically, "You have every right to." Unfortunately, this isn't our first disappointing experience with Ideal Dental. We've received different information from different locations, and I was even sold a dental plan that I haven't been able to use, which has been a waste of money. This experience only reinforced why we choose a private dental practice: clear communication, accountability, and respect for our time. We'll be going back to the dentist we've trusted for years, and I would strongly recommend choosing a private practice over Ideal Dental. Based on everything we experienced, I cannot recommend Ideal Dental, especially the Midway and Northwest Highway location.

I am 79 years of age, and thanks to Dr. Mitchell (and his terrific staff) I have a full mouth of…read moreteeth - one perfect upper plate, and several sturdy crowns on both sides of my lower jaw. I can say without any hesitation, that Dr. Mitchell is a "Super-Dentist"! HE DOESN'T HURT - he gets the job done perfectly every time. I wish I'd known him my whole life, but I'm from NY and Dr. Mitchell's in TX. Still, thanks to painless Dr. Mitchell, I now have a full mouth of teeth! I cannot recommend this excellent, patient, reasonable-cost, and compassionate Dentist (and Surgeon) enough. Again - Dr. Mitchell DOESN'T HURT, just gets whatever you need done, and done excellently well! I cannot recommend him enough! From his highly satisfied patient Valerie, 9/13/17

The care that I get from Dr Mitchell and his team is amazing. I been going here for the last 3…read moreyears and my teeth and gums are so healthy now. He really keep my pearly whites nice.

I have only one thing to say about Dr. C (and these are words that I would NEVER have thought would…read moreroll across these lips, trust me!): I. Love. my. Dentist. If you want incredible dental care with a professional, caring, awesome (emphasis on awesome, please) staff, go see Dr. Cothern. (And no, I was NOT paid to say this.) :)

Best Dental team in Dallas!!! From the phone call with confidence and inviting Melissa, to…read morehygienist who really knows her job. Dr. Ashley the most patient and super in touch with me ,always checking in. They all did great. What was to be a terrible day, well it wasn't. Thanks again. Highly recommended .

I love Dr. Spillman and his practice! The staff is extremely friendly and considerate and the…read moreoffice is nice, clean and modern! I had to go in for a procedure and Dr. Spillman spoke to me with a calm voice during the whole thing, which helped me relax during what would usually be an anxiety-filled experience. I HIGHLY recommend this place!

Long time patient of this practice, and like both doctors and my hygienist. Received a $150 bill…read morewith no explanation for services performed several months ago. I asked for an explanation since my services have always been covered in the past. They went out of network and forgot to let me know so I was left with expenses I could have avoided except for their failure to notify me. Said they sent email, but none in the regular address where I receive appointment information from them or in my spam (or texts back to 2018). Seems like they would have said something to me when I made my appointment or showed up. Changing networks is their prerogative, but performing services without telling me their status had changed is a dishonest move and so is misrepresenting notice.

Excellent hygienist!! On time appointments. Flexible scheduling!!…read moreGood location. Friendly staff.

I am writing this as a once happy patient; my family has been coming for 15+ years. Recently we had…read morework and they quoted and in writing the patient portion, billed the insurance and the patient portion per the contract rate was lower than expected we requested a refund. Now there is a new song and dance, and they are refusing to refund my money. They are adding an office visit on the same day of service and without filing it to the to the insurance and charging me as a non-covered because they know it will be bundled. I now have to file a dispute, and I am on the hook for the financing and the difference they are pocketing. this was nice to say to me after years of being a loyal patient " they will sleep just fine and if I don't like to go somewhere else. " We all make our own decisions on where and who we want to be our caregivers, but when a 15+ year patient tells you to think twice when presented with a solid billing issue and they tell you too bad, it says loyality means nothing AT ALL. The office used to be kind and never once gave me issue, but every time I have gone in the office lately there are no patients anymore. I only stayed because I really enjoyed Dr Henegar he has always been a pleasant person , but now I feel he is in a financial depression to resort the way he talked to me and keeping my money I feel karma is coming.

I agree. Wow!! Wow on every level from the administrative staff to my treatment. I went in for a…read moredental implant yesterday, and had THE BEST experience with new-comer Dr. Jake Moon! He is New Jersey's great loss and our gain, having moved with his wife and two kids just 2 weeks ago. I have a terrible, irrational fear of dentists that's on par with serial killers and vampires. However, I think he single-handedly put my lifelong fear to rest, which is a huge accomplishment! He explained everything thoroughly to where there were no surprises, was extremely patient comforting me and dealing with my fears, and best accomplishment of all - made the process painless. He even personally called a few hours later to make sure I was ok. One of his best quotes was, "Every time a patient signals pain, I feel a part of the pain with them. If you don't, you've gone numb to the human experience and should consider retirement." No need to consider that, Dr. Moon, since you delivered a wonderful, thoughtful and caring experience to a very happy patient.

After four years as a patient, I will never come back…read more Patrick is the only reason this review isn't entirely negative. He has always been kind, professional, and excellent at his job. I came in with a loose front crown causing pain. What should have been a straightforward cleaning and consultation turned into a nearly two-hour waste of time. I was left waiting repeatedly, moved between rooms with little communication, and saw a dentist who never introduced himself, seemed annoyed to be there, promised he would return after my cleaning, and never came back. The most frustrating part of the entire experience was the front desk employee who came in afterward. Despite the fact that I had already spent considerable time discussing my situation with both the hygienist and dentist, she spoke to me as if none of those conversations had happened. She insisted on explaining my own treatment plan back to me, gave me incorrect information about insurance coverage, and immediately began pushing me to schedule new crowns. When I explained that I was simply waiting for the dentist to return as promised so he could assess the tooth that was actually causing me pain, she informed me that wasn't possible because he was now in surgery. I then asked if I could see another dentist. Her response was that he was the only dentist available. That answer was honestly shocking considering there are multiple dentists listed by the practice and I've personally seen several different dentists there over the years. Apparently after wasting nearly two hours of my time, my only option was to come back in a week to see the same dentist who had already failed to return when promised. What made it worse was that after all of this, she immediately asked if I wanted to go ahead and book that appointment. I actually laughed because I thought she was joking. I left, sat in my car, called another dental office, and was seen an hour later. The difference was night and day. Professional staff, clear communication, transparent pricing, and a dentist who actually took the time to sit down and speak with me. I ended up moving forward with treatment there because I trusted them. This office has gone downhill. Patients are treated like inconveniences, communication is poor, and promises made in the exam room don't seem to matter. I won't be returning.

As a former Cust Service teacher, I seldom give 5 stars. I normally expect good service and that's…read moreit. Yesterday I went to Christopher Roper. (Alfa Dental Dallas-Webbs Chapel). My first visit. Everyone was superb, but Dr. Roper went above and beyond, even sharing non-dental related info for which I had been searching extensively with no luck.

I have been a patient of Alfa Dental since 1998 and highly recommend them for all of your dental…read moreneeds. Dr. Chris Roper is an excellent dentist and the entire staff is fantastic.

As someone who used to think dentists were just for people who couldn't resist candy, my opinion…read morehas recently changed. I started visiting Dr. Avendanio for routine check-ups a number of years ago (on my wife's strong recommendation - she is the definitive candy eater in our household). When I say strong recommendation - when we were living out of state, she even made a point to fly in to see him to get a second opinion on the issues she was having with her teeth because she trusted him that much. During my visits, he would usually remark about my thick enamel and great teeth during his check up, and while I appreciated these talking points to share with my wife later from our brief interactions, I always felt like he was very caring and knowledgeable. But after my most recent experience, I can say that Dr. A not only won the genetic lottery for dentistry (if you meet him, you'll understand), but he is also extremely skilled and professional. I had - for the first time since puberty - developed an actual need for a dentist due to an issue with my bite. He is extremely caring, conservative (which I like), skilled, and ultimately just wanted the best for me. He even consulted with a number of other orthodontists and dentists to gauge their opinion on the best course of action. The approach he recommended has essentially corrected my entire issue with minimal invasiveness, which is what I wanted. His dedication to his patients is paramount and it shows. Highly recommended.

Dr Avendanio is an exceptional dentist! And his hygienist is also excellent! This dental office…read morehas all of the modern technology for imaging, teeth, cleaning, and all other dental procedures