We had a very positive experience at Alight Blacksburg, particularly in dealing directly with the General Manager and her Deputy. We found them both to be very personable, responsive, and ultimately, quite fair. As a military family who has moved dozens of times we have always found it helpful to carefully document physical conditions of the residence at move-in (photos, descriptive narratives/captions) and turn this in to the Landlord. Then leave the place cleaner at move-out than when you moved in. Alight will charge residents for damages (in our case, a stained bedroom carpet) but management was responsive and polite when we requested a photograph of the damage. The cost was fair. We were also charged for leaving several trashbags near the front door of the apartment, which maintenance had to remove to a dumpster that was less than 100 feet away. Also, fair charge for this because the bags created an obstruction to safe egress in case of an emergency. Respectful engagements with the staff have always been met with respectful assistance in return. Thank you Alight for a pleasant living experience in BBurg and good luck to you this upcoming cycle with both your staff and new/returning residents. read more

Awful, they take advantage of college students needing a place to live. Overpriced to begin with and then they throw fees on top, much better off in a townhouse. They do not respect privacy!!! read more

For short, don't sign a lease here. Already a few weeks into my lease and the maintenance has failed to address our problems with our HVAC and water heater. It took days and now so far, they haven't finished fixing our AC for the last 2-3 days. read more

Has been a complete horror show. The place is filthy, is bug infested and the air conditioning system does not work. Every time we speak to someone from the office, we get a different story. Avoid this place like the plague. Does not even deserve 1 star. read more

This is the worst apartment complex I've ever lived in. My toilet broke five times and it took so long to get it fixed each time. My AC was out the first and last week of the lease with no compensation. Several other faulty appliances and such that were infrequently addressed. They charged me $211 for a small stain on the carpet that was there before and that I had disputed and sent me to collections before getting back to me about the dispute or informing me. This apartment and their management take advantage of college students. Do not live here. read more

Save your time and money because you will get nothing but a big headache from this rental company. Thy don't respond to tickets that you open to fix the issues and aren't concerned about a mold issue and never communicate back to you . This would be a huge headache and a mistake if you allowed your kids to stay here , just look at the reviews . I've been dealing with a mild issue all summer and as of today I still received any form of communication or test result from the recent testing, but that doesn't surprise me because the communication is just terrible . Good luck and we will not be signing another lease with you ever again ! Go Hokies read more

Management is absolutely horrendous, incredibly rude when my roommate and I were trying to get our keys fixed so we could get into the apartment because their maintenance screwed up the lock when they came in to fix something when neither of us were here. Have had an issue with the rent for the past two months now, they claimed that they had called the power company they work with however when I called the company two weeks later they claimed that they have not heard anything or been scheduled by Alight/Village at all. Honestly this place should be a last resort if you are looking for apartments next year, not worth the stress or increased pay whatsoever. read more

I would give negative stars if this were an option. The staff and specifically the management team of this facility were unable to provide honest information in my communication with them. It was constantly misinformed. They provided incorrect email information, they failed to respond to emails, they failed to respond to questions after move out, and they were misleading and rude over the phone. it has been an extremely terrible experience for nearly 5 months. At the end of all of this the management team was unable to help us in any way. We had to pay and all they said about their shortcomings was "oh well I am sorry". Unfortunately they were paid and our time and energy was unaccounted for! the behavior of this staff was unacceptable. I would never rent from this facility! read more

PLEASE READ ENTIRETY BEFORE DECIDING TO LIVE HERE - don't do it. I'm convinced the only good reviews are from staff. I have lived here for two years, paid thousands of dollars in rent, and the management has NO respect for residents. Since changing owners, it's gotten worse. I have had countless issues since living here (so many that I can't even remember them all) but I'll try to list a few: - The management is extremely rude (general manager), every ask for maintenance or reasonable complaint is taken as a personal attack, and they respond back to you as if it was one. - The guest parking policy is horrendous. Guests that are parked in GUEST spaces are towed at any hour before 8am or after 8pm if no parking pass is obtained. Meaning, if you don't plan every single hour and minute down to the detail that you plan on having someone over and have a guest pass made for them during office hours (10-5/6pm) they will be towed for being visiting you at 8:01pm. They claim to do this in order to reserve resident spaces, but they are towing individuals from guest spaces, not resident spaces. As a resident, having the rules changed months after the lease was signed and being informed through the email/portal system that is always having an issue, this policy is an insult and feels like a punishment. - Over the summer, they hired the most disrespectful and unruly maintenance people (the ladies were all super nice, but they had very brief roles). I had people in my apartment at all hours of the day with very little to mostly no warning. I would wake up at 8am to several strange men in my apartment yelling, cussing, and screaming and loudly "working" on things in the apartment. They ate food from my fridge, damaged my property, and invaded my space when it was not one of the areas they were hired to work on. They stole a towel out of my stuff, ruined it by soaking up some oily substance, and tossed it outside of the apartment for me to find when I got home. Additionally, they changed the front locks on the entire complex without having the new keys made first. There was no notice of this and no excuse when I brought it up, they mostly just hoped residents wouldn't be at their apartment over the summer. When I told the management of all of these instances, they could only say they had received numerous other complaints with other violations, but that they were not responsible and there was no compensation to be given. - The apartments themselves have COUNTLESS issues. Regarding the exterior, the stairs leading up the apartments have huge chunks missing in almost every 3rd stair and exposed rusty supports. The lightbulbs outside of the apartments are never changed and you are expected to go to your exterior apartment door in an area with no lights and no cameras in the dark (so much for safety and care for residents). I constantly have broken glass around the apartment that is never cleaned. I have had a plant stolen. There is a jar of spoiled marinara sauce splattered all of the stairs and walls of my building that has been there for a year and a half now (and all of these have been walked past by plenty of inspectors, staff and maintenance so it is of noticed). - Regarding the interior, the front door is extremely difficult to open and takes me about 15 seconds each time (again safety concern). There are divots in the floor where it is caving in due to no support. When the apartment above mine had their appliance overflow and flood through to our ceiling, instead of removing the mold and mildew growing in our ceiling, they painted over it and called it a day. The "renovations" are all half done and easily break. The nicotine or pee stained walls in my bathroom show clear yellow streaks that I had to ask them to cover (still show through). The drain came with a massive hair clot when I first moved in (I had to pull out the clot which was the size of a New York sewer street rat). After seeing the "cleaning" they do for new residents moving in, I am more than satisfied knowing that I am living in the previous tenant's leftovers. - The windows aren't sealed to the outside, as I had wasps entering my room from a nest outside for months and had around 40 wasps enter our apartment during that time. Again, there is a ton more, but I've forgotten, or made myself forget, the other lovely things. Essentially, if you don't value your well-being, safety, money, or quality of life, this is the perfect complex to live in!!! read more

Living at Alight Blacksburg has been a terrible experience, at least recently. During the summer our HVAC unit was nonfunctional and we had to continuously call Alight Blacksburg to ensure the issue would actually be fixed. They had contractors come who then had to order parts (I understand this is cause for delay), and in the meantime they provided us a portable unit which was ventilation-taped to our balcony door, making the balcony area unusable. Unfortunately I cannot add pictures, however, I have images starting from August 5th, 2022 when it was 83 in the apartment, with the portable unit for anyone that would like to message me on google requesting additional information. The living room became the only livable space during that time as the bedrooms were getting no ventilation, thus, my roommates and I stayed in other places during this time. The HVAC contractor who we were in contact with regarding the issue then quit working for Alight and told us we would need to find someone else to fix our issue of no cooling in the apartment (Image proof of text messages also available). Upon arriving back in Blacksburg, we found that the HVAC unit was not properly draining and we had a giant pool of water in our living room from where the unit was seated. The water created large humps in multiple places in our floor (Image proof available) which Alight will most definitely attempt to state is our damage, as they have before with other previous issues. The silver lining, however, was that our apartment was cool during this time. At least for the next two weeks. Our air conditioning has once again stopped working and Alight, once again, has been less than helpful. We submitted multiple work orders to which they have completed without even contacting us or fixing the issue. (Photo of work order from August 30th, 2022 that states we had no air conditioning available). We have been dealing with HVAC issues for two months now. We have had to do our undergraduate and graduate level work in over 80 degree environments on several occasions. I received an email stating that they had completed the work order (September 6th, 2022; photo of email and work order available), however, the problem was never ACTUALLY fixed. I called Alight's office stating that yet another work order was completed and I had not once received contact from them saying anything had been done. The receptionist stated that they thought the issue was fixed, however, she sent a staff member over and saw that our A/C unit was locked up and will contact a contractor, once again, to get the issue looked at. So here we are, two months later of dealing setbacks and vague responses with no air conditioning and no convincing timeline for repair. Rent for a 12 month lease here has increased in total over one thousand dollars in the two years I have lived here, yet, the living support has only gone down substantially. These rent increases are with renewal bonuses. We have been offered no rent credit nor aid besides the crappy portable unit for this two month long issue. The only reason we even have the portable unit is because Alight never came and retrieved it from the massive puddle it was sitting in from the first time our unit broke. This, however, is a singular issue; Alight has many. We lost HVAC cooling on 8/30 and it is now 10/14 and we have no cooling nor financial aid for the overall inconvenience. I believe they will respond to this complaint telling us to email their team, as if we haven't done that already. We have been passed the General Managers email three times now, which has never provided a response to our several complaints. Please, do not lease here. This place is a mess. Today they announced that any unplanned visitors after 7 pm would be towed as parking passes are only given out during business hours. ANY visitor to your apartment must be given a parking pass and that parking pass cannot just be printed off by the residents; you'll have to go all the way over to the club house (Which is about a 3 minute drive for residents in the west side of alight), in person, and request a parking pass for any guest. There is no 24 hour a day way to get parking passes to visitors; thus, DO NOT lease here if you plan on having friends come over past 7pm. They will be towed. read more

DO NOT live here. Since management changed from the Village to Alight last year we have had the most awful maintenance and management issues and they do absolutely nothing when you contact them. They allow non-disabled people to park in handicap spots and do not tow, we called SEVERAL times about it and my roommate's disabled family member had to walk all the way across the parking lot because the handicap spots were all taken. The internet is constantly out and in the short time that we've been back this semester we've had to call 5 times about not having hot water and it still is not fixed. We've reached out to management countless times and we never get a response back, the fact that we pay almost $800 a month to live here and we don't have hot water or internet is ridiculous. read more

The Village has been a wonderful home with all the amenities I could need throughout living here. The staff is always willing to help with any problems I may have, and the maintenance can get to my problems within at least 24 hours, usually within the same day of putting in a request. An added bonus is they always have events going on for The Village community where you can participate and enjoy some good food and even win prizes occasionally. As far as pricing goes, it isn't the cheapest place around Blacksburg, but it isn't the most expensive either. You definitely pay right in the middle of other rates around town, but you are also getting better quality apartments, staff, and location! read more

If you're looking to stay here you should definitely look someplace else. When I first moved in we received virtually no move-in instructions, the carpet and floors were dirty, the handle on the oven was broken, and the eye drip pans from the stove were missing. I filed a maintenance request as soon as I moved in August and it took over a month for them to finally come in and fix the problems. They recently just installed the new appliances that they had been promising residents since last year but we still don't have them all . Management was helpful during the process of signing my lease and before move-in, but I feel that communication has gotten worse since being here. I would definitely consider looking into other complexes, there are ones that are charging the same amount with more renovated and better units that focus more on the needs of the students living in the apartments. The Village should definitely be more concerned with its current issues than trying to change its name. read more

The lady at the front desk was very helpful, hooked my roommates and I up with ether net cables when our router wasn't working for our zoom calls. Only thing that I would say about the room itself is that the ceiling in the living room was very dusty when we moved in and has been making my allergies go berserk. Front desk people - extremely helpful and sweet, ceiling - dusty read more

This place will nickel and dime you for very little things. Include in your budget that you will have to pay extra. This is a bit harsh since you can be randomly assigned roommates and are stuck with costs that others create. The internet was also not great, we had to buy a booster to get a good signal. Otherwise, the apartment complex was nice and generally well kept up, the apartment was generally a nice place for student housing and it was close to bus routes to get our son to classes. Our son also felt safe here. read more

I have been a resident here for almost 2 years now and highly recommend The Village. The staff is incredibly friendly and always tries to look out for their residents. They have a ton of fun events where they give out food/groceries and their fridge is always stocked with water bottles. The maintenance staff is also friendly and works with great efficiency. During my first year, our dryer stopped working and after they couldn't fix it the first time, they brought in a completely new dryer that has been working perfectly since then. Finally, The Village has a great location being right next to many bus stops. read more

Management was great when I was working with them. Very helpful, personal and gave quick responses.

I am a parent of the VA Tech student who lived there for a year. Let me start by saying- this is the worse apartment ever. DO NOT consider this place. When you need to move out you will own them a lot of money. They charging poor students for everything and the contract is not clear. When we came to check the apartments we were impressed, it looked very nice, just like in the picture. when we were moving in, the walls are cracked, dust in the fans, dirty kitchen, broken closets doors, thermostat fell on the floor- AWFUL. We made a list of what was wrong, but they still charging us. If you decide to be there-make a list of everything what wrong, I mean EVERYTHING. the customer service is very unprofessional, they will argue with you for everything you tell them. read more

For a new move-in I'm not impressed, plaster is cracking, screens are bent, cabinets are broken, and the ceiling has a huge crack in it. Floors were dirty and carpets were full of the old residents hair. Our $30 dust buster did a better cleaning than the staff. The actual living units are different than the model unit. read more

The property has a great layout and a very modern feel to it. The staff is always very welcoming and willing to go above and beyond for its tenants! read more

manegement is terrible and will nickel and dime you for everything they can. your cheap blinds have a slight crease? $44 replacement fee. you miss one thumb tack hole in your wall? $50 wall damage fee. when you call them they're pretty useless as the staff is entirely VT students who are working there for internship credit and there are TWO "adults" who actually know what's going on, good luck getting them on the phone though. With that being said, the students are very kind and as helpful as they can be, which isn't much. The maintenance staff is a different story - they are fast, kind, and will fix ANYTHING wrong with your apartment which is nice, since they're poorly constructed units in the first place. Location is convenient with several bus routes to campus and two grocery stores within a two minute drive, also just off route 460, so easy to access. Units are cold and poorly insulated with high energy bills and water bills. it's an okay place to live, but a lot of people issues. read more

I helped my daughter move in just a couple days ago. The place is a dirty, cruddy wreck. Except the carpet in the bedroom nothing had been cleaned. Living Room - the floors had paint stains, was grubby and dirty and has thick dirt that would probably need scraping off. The whole place smelled awful when we walked in. Had to hold our nose and use an entire can of febreze just to tolerate the move in. The windows are dirty. Kitchen - Sticky, grubby cabinet doors, a microwave from 1979 with old, spoilt food caked on it and again dirty, sticky floors. The place had ants and my daughter's room mate went out and got ant traps. This was day of move in. One of the parents helped clean the dirty stove. Bedroom - Chest of drawers - hair and dirt inside of it .. Nail holes on the walls. Torn Box Spring. Bathroom - Cracked and peeling bathtub . I was told unless it leaked it would not be replaced. A rusty shower rod and again awful dirty floors. Sink area - the sink and counters were dirty. The floor was sticky and bad. Not sure if the washer, dryer and dish washer work .. we have not tested it.Broken shelf in laundry. Water damage on wood floors. I went in and complained twice. The lady at the office I spoke with paid no heed and the maintenance guy said he would not be able to do anything with the bathtub .. they would have to live with it. Shameful to charge rent and not do a thing towards maintaining clean apartments. At 545 a room that works out to 2220 per apartment (4 rooms) you would believe that they are reasonably nice .. No .. a disgusting, dirty hovel! read more

The windows are very old and half of them don't even close. The window in my room is open 24/7 and allows the freezing cold air to seep through resulting in a higher heating bill and me freezing my ass off. read more

The worst experience ever in Blacksburg. These people are crooks. 3 times over the course of 2 years they tried to charge me for the same damages that were there when I moved in. Without pictures taken when I moved in and the relentless fighting with their management office I would have been charged $300.00 for pre-existing damages!! No apologies ever. Also, when I renewed for a 2nd year (I had nice roommates which is the reason why I stayed) they gave me a $30.00 discount on the rent. But when I moved out in May, they asked me to pay the remaining 2 months without the discount!! They got all their money in advance, without me living there and did not want to abide by their word. They later said that if I had kept the keys until the end of July and not "officially" moved out in May I would have received the discount... Don't trust what they say and look elsewhere. read more

I love living in the Village! I think the apartments are very nice and I love that they come fully furnished. I just wish they allowed pets!

The village has a fantastic environment, and the staff is very considerate!! I cant wait to live another year here it is one of the best choices in apartments in Blacksburg! read more

Living here is pretty solid! It comes completely furnished, with amenities, and a ton of extras. There is always events here, with friendly staff always willing to help. read more

Not bad I have renewed my lease for next year but I want some things fixed I think the hot tub should be open later in the year and my cable and Internet sucks read more

It is a very fun environment with many college students. The appliances aren't top of the line but they get the job done.

Perfect apartment to live in during attendance at Virginia Tech. Every aspect of a student's needs are covered / addressed. Provides the parents peace of mind and a safe and wonderful experience for the students. read more

I am a parent writing this review for a son that has just moved into The Village. This was a new rental, 4 friends living together. On move in day the place was filthy! There was still trash in the apartment, nail holes, broken screens, dirty dishwasher, dryer, sink, refrigerator missing shelves and seal was broken, dirty bathroom, moldy windows. I do not know how The Village can say that the apartment has been "Cleaned and Inspected." If you are a VT parent and considering this place for a rental, I encourage you to join the VT parent Facebook page and read/see pictures of all the parents complaining about the condition of The Village apartments. If you tour the model, it looks nothing like the actual apartments. read more

Over-priced, loud, and dirty. They claim they clean the carpets, but they were filthy at move-in. Then, when you leave, they charge you out the nose for little, normal things. For example, a lightbulb was out over the sink. They charged my roommate and I each $3.50 for ONE lightbulb. Do not live here. It's convenient as far as buses, but there are basically no security measures and you pay way too much. read more

amazing place & location, love the hardwood floors & cathedral ceilings, maintenance is prompt most of the time. too expensive and the appliances are older than me. My building had a mouse infestation read more

Things are great, the thing I'm most pleased with is the speed and manor of work orders being acknowledged and fulfilled. The maintenance staff is very kind and considerate. read more

Maintenance is super fast and gets the job done. The free tanning is always a plus, too. The furniture looks great but isn't very comfortable, but the price of a furnished apartment at the Village is definitely of good value. I'm overall very pleased living here, but living in the Village West, you have to be careful that you don't get the back room of the apartment as it is significantly smaller, with a smaller closet, too, than the other three even though you're paying the same rent. read more

Resident for three years. I lived in phase one on the 1st floor for two years, and phase two 3rd floor for a year. Initial move in was quicker then I expected, apartment was clean with no real issues. The installed new carpets and flooring into my apartment, and they are WAAAYYY nicer then the old ones. We also got new furniture!!! My roommates and I relocated to Phase Two this past year, and we did not have to move out or store our stuff. We simply transferred our stuff from one apartment to anther. My utility bills are now managed by the Village, it doesn't help build my credit but it's convenient. Bus stops are close, so that's a plus. The basketball court needs to be repaved, so that's annoying. read more

Don't waste your money here!! Upon move-in my roommates and I immediately noticed old, low-quality appliances, cabinets, and counters as well as paint splattered all over the floors, doors, doorknobs, and clogging the wall outlets. Half of our outlets were nonfunctional and we have had frequent issues with the drains becoming easily clogged from the time we moved in, which we were told by a maintenance worker was probably caused by previous tenants stuffing and flushing inappropriate things down the drains. We also have frequent problems with the hot water heater and have noticed that the place is very poorly insulated so that it gets freezing cold inside during the winter unless you keep the thermostat at 75 degrees or higher (expensive!). We have also had experiences where workers have entered our apartment at times when they were not expected, and if you do not answer the door within 10 seconds they feel perfectly comfortable letting themselves inside. Once, I was home alone during a school break and I came out of the bathroom after having a shower (wearing only a towel) to find 4 men in my living room who had apparently come in to replace some blinds (which we didn't request) and to fix a paint splatter that didn't exist. Another time during the summer I was home alone and watching TV in my living room when someone unlocked my door and came into my apartment without even knocking, saw me there, and closed the door back immediately. I went to open the door and ask if I could help him with something, and he stated that he was sorry and that he was there to paint the unoccupied apartments but was not given a list of which apartments were unoccupied, but given a master key to all of the apartments. You are required to pay a security deposit upon moving in, but if any minor object such as mini blinds are broken during quarterly inspections, you will be charged for new ones and they will be replaced (without your prior knowledge). Once, we had people come in to change out our air filter for the heating/cooling system in the middle of winter, and I came home from work on a 25-degree night to find that our heat was not working. I called the emergency maintenance line and it turned out that the workers "forgot" to turn the heat back on, despite the freezing temperatures and the fact that there was an email sent out to all residents stating that they would be changing the filters and making sure that the thermostats were set to at least 68 degrees to prevent pipes from bursting. We have also had some privacy issues, in which maintenance workers came into our apartment and went through closets during an inspection without giving an explanation as to why, and demanded that my roommate immediately come out of the shower so that they could inspect the bathroom as well. This occurred 2 weeks after emails were sent out informing us about an upcoming inspection (which they showed up for 2 weeks late), and after stating in the email "You do not need to be present at the time of the inspection. Please remove any items that are not meant to be seen." During inspections for which I was present, the workers simply looked around to look for any major issues and left. When I was not present, my roommates informed me that workers went through my closet, etc. We also had people come in and lock our individual bedroom doors while we were gone for school breaks, which were uninformed about and did not ask for. We would have locked our doors if we wanted them locked, and now I'm out of town and my roommates can't get into my room to use my printer, which we all share. Anyway, the point is that the place is not worth the cost and you have to put up with a lot of things that are not okay and are not fair, plus you get to pay additional costs whenever they feel like they want to take advantage of you. Just don't waste your money here. read more

pricing is not too expensive and the staff is always polite and respectful. move in was a little long but nothing too crazy

Maintenance here is awesome because they always respond to your issues within a decent period of time make sure any other issues you have are taken care of along with the original problem. There's also plenty of parking spots for residents and guests. read more

Whenever I had a reason to call the office for help with billing or key return, I found the staff pleasant and professional.