I would give zero stars if I could. Place is a dump. Carpets are stained in hallways and apartment was dirty when my daughter moved in. Bathroom wasn't cleaned properly, walls were scuffed and basebaords were coated with dust. After moving out we we hit with additional charges with no explanation. Two wooded hooks, which were held on by doublesided tape were left by mistake. They charged each tenant $40 ($160 total) for leaving them. Are you kidding me. Stay clear place should be hit for fraud and health citations. read more

NEVER go to Hub for renting. Had a really worst experience with Hub on Campus at Blacksburg with administration. First of all there is no real person whom you can talk to and raise any concerns. College students are working there and have no idea what is going on and how to help in such situations. My daughter leased an apartment for a year and, upon move-out, returned the unit in the same condition as when leased. Three months after her tenancy ended, the apartment management company ("The Hub") issued $500 in charges for petty things that are part of regular wear and tear. For example, they charged us for Water Stains and Routine cleaning when we gave the apartment back in original condition and spent too many hours cleaning it. No one ever did any inspection while moving in and moving out and HUB is a big company and doing such an unprofessional job is completely un acceptable. They should do that so that we understand before moving in and we can compare once we are moving out. We filed a formal complaint to have these charges removed, providing evidence of the apartment's condition. However, the administration has been unfair to our dispute and is compelling us to pay. Consequently, this has also led to an impact on my credit score, which is a big deal to me now. If you plan to use Hub be very careful as in any case you would be at a disadvantage once you leave. I would NEVER recommend going to Hub and getting into these hassles. read more

Do not live here! Beware and rent somewhere else. They will rip you off and take advantage of parents and the students on move out charges... They make up cleaning charges and then ghost you and charge you insane costs even when you dispute with phots of proof. Sad lesson we had to learn, being honest people. I would give a 0 too if allowed. read more

I used to think the hub was cool. I unfortunately think the pool smells like eggs. Smelly :( Poor management...

If I could give this Zero stars I would - flood and fire caused major amenities to be unavailable for a good portion of the 3 years my son was a resident there. Got a $100 discount this year (yay! note sarcasm plz) for the "inconvenience". Final electric bill was $100 and $88 per month for the last 2 months of the lease - previous years hadn't been over $35. Plus no one was in the apartment for 35 days of those last 2 months! Doesn't make ANY sense to me. read more

Unfortunately had a poor experience at the Hub Blacksburg from 2022-23. Poor management, poor communication, amenities (swimming pools, hottubs, gym, etc.) not working constantly. Have fun walking through endless mental ward-esque hallways. 5 minute walk from the elevator to the 14-16th buildings in an endless hallway. Having friends over? You better walk that 5+ mins and navigate where they are when they're hopelessly lost. Have even seen residents get lost in this literal Hell maze. Imagine that just to leave and enter your apartment. Every. Time. And what can they do about that problem? Nothing. It's permanent and inherent of poor design. They don't say this stuff when giving you the tour. Live in a unit surrounding the courtyard? Good luck sleeping if that matters to you. Sound bounces so easily and into your window during nights. What can they do about this? Nothing. It's a permanent and inherent problem. They don't say this stuff when giving you the tour. No soul, no thought, no craftsmanship in any of the walls, floors, electronics, etc.. Look closely at caulk work, the way accents on the walls and floors don't line up or are jagged, how there's constant water leakage/soakage in the parking garage (is this even structurally safe?!). Shower heads and pipes wobbly and leaky, garbage disposal is quite literally garbage, A/C in my unit didn't work in the spring/summer for a week+ even after multiple maintenance requests. Personal roommate's room fan/light didn't work and maintenance came through to flip the breaker and shrug then leave. Never fixed to this day. 2+ maintenance requests. Look beyond the tour unit and the central spaces. Ask to see the rest of the buildings. You'll see everything is always dirty. Entitled and bratty residents (what do you expect here) leave trash everywhere. Hallways, stairwells, garage, common spaces, etc. littered all the time. Think about how the space you're in for half of the day, and paying $1000/mo is actually cruddy and of poor craftsmanship. I've seen cheaper apartments with better rooms, better amenities, more space, better environments for cheaper. Last year had friends have dirt lumps under their 'wood' floors, causing unevenness and random bumps you could feel with your feet. Somehow passed Hub's 'quality assurance'. Imagine that happening to you. Gym's too small for all the residents. It's literally like 300sq. ft. Doesn't have most of the equipment you'd want other than bare basics. If i remember correctly, not even a proper squat rack. If that matters to you then now you have another subscription/membership to pay for, or in other words YOU'RE WASTING YOUR MONEY AND PAYING MORE because the gym's inadequate by design. What are they gonna do? Expand the gym? No. There's no more space. This is gonna be an eternal problem. Last year it was closed for more than half the lease term, and all they decide to give is $100 off on one month's payment. Ripped off. Paid for my own gym membership anyways. If the amenities (common spaces, pool, hottub, etc.) matter to you and you think it's worth spending one of Blacksburg's highest priced leases, then go ahead. If you don't plan to use those DAILY, it is nowhere near worth. They charge $1000+ /mo yet they try to pinch their pennies and screw you over constantly. Damage claims when moving out racking up because window cleaning = $50 for one window? Since when? Minor dust or your shower head leak some mineral deposits? $50. Replace a fridge? Charge $2400 for a $1000 fridge. I kid you not that is real, ask me how I know. Since when does it cost $1400 in labor to move a fridge? In SWVA?! Overall yes, this place is nice and new from the outside. Yes you have a ton of amenities but will you actually use them? Think beyond that. Do you wanna get scammed at every turn and twist? Deal with headaches when talking to unresponsive and unhelpful front desk? Try to ask for management and a face to talk to, and see how they try to deflect and avoid that. No I do not want to write an email and wait 2 weeks for maybe a response. Let me talk to someone. This happens every time. Go to a smaller apartment complex with a more personal landlord/manager. They will fix your stuff way quicker and give better service I bet. Don't sip the 'cool, modern environemnt' Koolaid they're giving you and see what it is for the money you're paying. read more

NEVER LIVE HERE THEY WILL SCAM YOU. If I could I would leave 0 stars. last year I lived in one of their units with a hot tub and that was my biggest mistake. All appliances ( including the hot tub) worked when my roommates and I moved out. Upon my surprise we were charged almost 4 grand in "damages" that they would not disclose. This is absurd we left the apartment is good condition and to top it off the apartment I am living in now came with unfinished walls and marks everywhere. Not only are they over charging us, but they aren't fixing the current units. Do not live here, me and multiple other people have had the same terrible experience. They are charging everyone for these made up problems and not responding to their residents when being questioned. It pains me that I have to give them anymore money than I already have to for these small dysfunctional apartments. read more

If it looks too good to be true, it usually is. We rented an apartment for our daughter & I can not tell you how TERRIBLE the management is at the HUB. They refuse to answer calls or emails & the property manager actually left me on hold as to not take my call. I was screened before she would come to the phone & I guess I did not pass the test. Upon move in, the apartment was filthy with damages to furniture & refrigerator. No desk chair was furnished for her roommate. They have been waiting for weeks after filing a work order & nothing has been done. My biggest complaint is that we pay monthly for designated parking & it is not enforced. She has actually had to park on the street many evenings after returning from class. I CANT WAIT TO MOVE HER OUT OF THE HUB. read more

I wish I checked yelp before ever living here. I moved into my unit expecting it to be empty and clean (paid a lot to live there so I expected that). There was broken glass on the floor in the kitchen, the floors had scuff marks and looked super dirty, and there were still cups and other oddities in the kitchen. I spent well over an hour trying to get the scuff marks off the floor. So, when I moved out I cleaned the best I could but I was not going to clean it better than when I moved in. Then the hub charges me 100s of dollars for cleaning the floor and damages in the kitchen that I reported when I moved in. Terrible place to live, don't even waste your money half of their amenities are also never working. read more

The bedrooms are really small for the price (I asked 3 times for a square footage before I moved in). Mine is actually decent sized and I'm totally happy, but my roommates have way smaller rooms. The fire alarm has gone off over 10 times unannounced. I haven't heard it in a while, however. It's a new building, so it will have some kinks, but they should have silenced it instead of letting it go on for 2+ hours. They didn't give any instructions on how to take care of the hot tubs and are not furnishing chemicals like they promised at the beginning (nothing in lease, but PM is not owning her word). It's kind of a health hazard for the other people living here who might not know how to take care of theirs. The internet is bad in our bedrooms but great in the living room, and we've asked over 5 times for them to fix it this month. They still have not. It's due to long shipping times for booster modems, which is understandable, but they should have tested and ordered before move in. Construction is always blocking up the road during the most prominent school hours. They are ALL over the place with their punch list and seem completely disorganized. They need to focus on one area and MOVE out of the way. Also, they didn't pro rate the rent, which means they are still taking a "security deposit" of about $750, but the only difference from a deposit is that you won't get it back. Kinda sneaky. The only reason I'm writing this is because some of those items might get fixed if I post this. There's TONS of great things about the hub as well. Overall, I'm glad I live here. I'll change my review once these points are addressed. ALSO they take down reviews that make them look bad, but I am not lying about anything I've said here. read more

Beware!! They try to sell you on all the cool stuff they offer and the newness of the place but it is all a scam. Read the reviews that the Hub leave up for a short period of time from people who are moving out. They are taking advantage of students who don't really understand that they are dealing with a corporation that is just out to take their parent's money. We moved our daughter in 2 years ago and found that her never-lived in before room was a disaster area. No one had bothered to clean up after they painted the place, covers for the fans in the bathrooms were not in place, the ceiling fans were filthy and the dishwasher and refrigerator were damaged. Nice way to start the move-in. They agreed to clean the place and make the repairs but it was an inconvenience to the tenants and nothing was offered in return....just oh we must have overlooked inspecting and cleaning your apt. During the past two years they have dealt with a gym that wasn't open for a while, construction issues and noise from the other building and just an overall lack of care for the people paying rent now. Fast-forward two years and we are moving out. They offer a $250 No Hassle Move Out and ask that you get your trash and personal belongings out and they will take care of the rest, as long as there isn't damage to anything. We fell for it after seeing that her roommate had been charged several $100s after she moved out earlier. I knew I was getting scammed but I didn't want to clean an apartment so I paid the fee. We turned in the keys and a week later received a bill for almost $600. Cleaning of the bathroom, painting the bedroom wall that wasn't damaged and "cleaning the mattress" were some of the things we were charged for. Also, to our surprise all the common area charges were dumped on my daughter since she moved out last. Cleaning of the microwave, the fridge, and painting in the living room were all added to our bill but not to her roommates. I have written an email to them challenging most of the charges and asking why we were charged for all the common area charges...no response as of today. I'm not expecting alot based on the 'friendliness' that I have experienced from most of the people I have come across there. Again, beware...this place is a money pit and they will nickel and dime (meaning $100s) you for everything they can. Not sure what the No Hassle Move Out paid for but don't waste your money on that either. It took several attempts to get them to even accept the fee for this service at the end of the lease....I should have known better. Look for other places to live. I know it looks shiny and cool but the already high rent for the area is nothing compared to what you will end up paying them. Renters beware and parents take notice. read more

The Hub is one of the most disorganized places I've ever had the misfortune of renting at. They look very clean and well put together on their social medias, but that's about the only thing they put actual effort into. Between not being able to provide me a key for MULTIPLE days when I first moved in (couldn't leave the apartment or else it would just remain unlocked), losing work orders, taking unreasonably long to then get to the new work order, and giving incorrect answers to questions that they truly don't know, the Hub is a massive train wreck. The paint nearly wipes off the wall it's so cheap, and the flooring is already coming up despite being built LAST YEAR. Parking passes for old residents don't work and they refused to provide a new, working one to many people. I truly have no idea why they've raised the rent, the quality of their management and overall apartments is abysmal. If you're looking for an apartment in the Blacksburg area, I'd highly highly recommend either Union or The Edge. However, if you're looking for a job I'd highly recommend working at the Hub, as you basically have to do nothing. Furthermore, the property manager shows little to no interest in her own property, with the same copy paste remarks on every bad review and no action being taken. I'm sure bad reviews have been deleted in their google reviews, and there are likely fake reviews in there too so please be mindful when reading through those. The night and day difference between google reviews (which they can filter through) and these yelp reviews (which I'd assume they cannot delete) shows just how hard they're working to ensure you DON'T know about the difficulties ahead living here. Best of luck to anyone who chooses to rent here. read more