I'm really not sure why there are so many 1 star reviews on here claiming that the customer service…read moreis horrible. We've always had a fantastic experience here and the employees are always friendly and helpful. Yes, they often do not have a ton roaming around to help (not that they don't want to, but I just feel like they're often understaffed) but if you go up to the checkout counter to ask a question or request assistance, they will help you out immediately and with a smile. The store is also a large location and inventory is great. This location is a bit out of the way for us and further than other Big 5 locations, but we always know that they are going to have anything we need. The store is also well laid out so you can easily find what you need quickly. It's never messy when we go, despite what other people say on here, and it's just an all around good shopping experience. Honestly, if they were able to staff up a bit to have a few more employees roaming the floor outside of the shoe department, I would give this location 5 stars. Maybe I've been lucky on the dozen or so times I've been here, but I see no reason to complain about this location at all.

As soon as I walked in, I was effectively directed, guided and advised. I wanted a new BB gun and…read morestopped at Turners first because I figured a firearms dealer would also have great BB guns. As it turned out, Big 5 had a far more impressive and comprehensive inventory beyond my expectations. Buying too many things quickly became a concern for me. The best part about my visit was Brenda's knowledgeable and effective assistance. Brenda answered my questions with ease, clear familiarity and confidence. It was impressive. I left with a BB gun that is a replica of the Glock 19X--which I didn't even know was available. I am very happy with my purchase. 5 stars.

Had to get myself a new pair of shoes, my age and the condition my other shoes was deplorable but…read moreluckily I came here. They were really busy, but I gotta tell you the two guys on the floor. They handled it like champs one guy particular I wish I would've got his name, but he knew it was up. The first thing I wanted was the color blue, but they didn't have my size but no problem. He jumped on. It gave me some helpful advice and found the size I wanted in black and that will work too, so I grabbed those. He took care of six people managed to get to me as he could see. I couldn't walk very well in no time flat. I had my new pair of Nike slip on slippers in the deal was incredible. I saved 20%. The store is good. Nice job.!!

Was feeling puzzled about where to buy a kids boogie board. After a quick google, I saw this store…read morehad some in stock! They had a few color options, and they were $15.99 which I didn't think was too bad for a 33' one. They have so many things to look at here! Lots and lots of apparel and a great shoe section. Camping gear, sporting goods, beach gear, bikes, coolers, bags and much more! Prices can be a little steep, but they carry good brands. Had to wait a little in the check out line before they brought out another cashier out, bur when I was finally helped the cashier was very friendly and professional. Loved how easy it is to search their stock online!

TLTR: Great Staff, Dreadful Wait…read more I've come here four times, and the first three visits each had to wait almost 2 hours. One time I got a text while I was waiting in my car saying it was my turn, but when I walked up they said they hadn't called my name. Peoples names get skipped or repeated. The fourth visit was finally fast (about 15 minutes), but only because I used the appointment QR code outside the door and told the cashier. When being helped, the customer service is good. Shout‑out to Larry and Jason for being especially helpful and informative. Make sure to check what ammo your range allows before buying in bulk.

Great customer service. Adrian was very helpful and knowledgeable. The wait time was short but they…read morehave a kiosk to enter the queue so have some patience during busy hours. They offer the FSC test (30 questions and cannot miss more than 7). They have a nice selection of firearms for a good price. Definitely will be back to make a purchase!

I like this location, but not the parking lot. It's next to an auto parts store so it's always…read morecrammed with people working on their car or just flat out poorly parked taking up multiple spots. With that said, once inside, they do a great job of stocking as much as possible given that this is a slightly smaller Big 5 location than others. I always make a point of coming to this location first because chances are checkout lines will be shorter and then if they don't have what I'm looking for I go up the street to the Granada Hills location. Staff here is also very friendly. They tend to only be at the register and aren't wandering around the store a ton, but I've also never really needed help finding things as the store is very well laid out and intuitive. Prices are fine. Nothing amazing, but they're better priced than other big box sporting good store chains so, once again, this is always our first stop for gear for our 3 growing kids & their youth sports gear. If you give them your email you'll get a weekly email with some good deals that often are catered to whatever sport season is about to start as well which I greatly appreciate. If not, chances are you'll get a coupon in the mail for 20% off or $5 off a purchase of $20 or more. So always keep an eye out for one of those if you know you are going to need to buy anything.

I had a horrible experience with the manager at this location on Reseda named Ted. I purchased a…read morestop watch, got home and realized it was taped up as it was used, scratched up and didn't work. Took it in to exchange it and was making a complaint to him in the store and he kept cutting me off as I was speaking and rushing me. Then I exchanged for another one, get hone and it doesn't even work. I called the store to speak to him and again kept cutting me off mid sentence trying to get me off the phone. I said as a manager this is very unprofessional and he then proceeded to give me attitude and say he doesn't care. Then I said I will be calling corporate and writing a review about his behavior on Yelp and his treatment of me as a customer and he said he doesn't care what I do as it's his last day anyway and it really doesn't matter to him. Then he got sarcastic and said do what you need to do and hung up the phone on me! This is unbelievable that a manager of a store would treat a customer like this! Not acceptable and so unprofessional. Will never be shopping at Big 5 again!

Francisco at WSS in Reseda gave us amazing customer service! He was super kind, patient, and went…read moreabove and beyond helping us find the right shoes. He even searched other stores, called another location to verify the stock, and helped us pay ahead so we could do a quick pickup without any hassle. It was my first time stopping by this location and I had such a great experience. The store had a huge variety of shoes and the customer service was excellent. Definitely coming back again. Thank you Francisco!

Hello guys , I will like to share this post. That way nobody can get anything from this store …read more This establishment management is the WORSE His name is JUAN and his team are HORRIBLE costumer service . I went to buy a few pair of shoes and another stuff need for my self. I made a mistake grabbing a wrong size of shoe so.. I back the following day to try to change the size BUT THE SAID NO !!! WTF is that. I just need to change the size that's all I want . I have a few people need shoes, I was planning to buy 70 pairs of shoes, in this location but you know what Fuck this place. Horrible service. I'm going to Skechers better to buy the shoes for the people the need it. And by the way I have the right size for my shoes in a different location . So.... fuck You guys !!

I stopped by this Champs store tonight while my wife was shopping at Macy's. I wanted to come here…read moreto look at some Jordan shirts and what hats they have here. When I walked inside, a worker greeted me and then left me alone to shop. This store is a decent size and has a lot of different merch in the stores. I checked out some Adidas shoes and their hats in the back. They also had some deals going on too on some Jordans shirt. Some of the prices are decent here and fair.

My experience shopping at Champs Sports in Northridge Mall was fantastic. Big shoutout to Jaine for…read morehelping me find exactly what I was looking for and answering all my questions. He has such a positive energy. And thank you to Ingrid at the register for greeting me with a great smile and making the checkout process smooth and easy.

I called and spoke to Angie on Monday, 12/22/25, and needed a shirt embroidered for a Christmas…read morepresent by Wednesday. I took the shirt in and talked to Lexi since Angie wasn't in the office. She said they could have it done by Tuesday, the next day. Lexi took pictures of the shirt I was wearing since the logo and name were in the correct place, and I wanted them duplicated on the new shirt. (great move). The store itself is just a print/embroidery shop, so don't expect to buy things, but it's a great working space. Street parking is metered, so park in the back and walk around. My order was ready on time as promised. My experience was enjoyable, and both ladies provided excellent customer service. The prices are very reasonable, and they are located in the valley, rather than having to drive to Los Angeles to get it done. Thank you both Angie and Lexi Happy New Year!

This place is the best! Fast, kind, knowledgeable - I can't praise them enough. We'll be back for…read moremore soon!

NO FITTING ROOMS ANYMORE! Some scrub tags even said final…read moresale - how do you know if they fit without trying them on first??? This was my go to store for both my scrubs and my children's Dickie's school uniform pants for many years. Go to UNIFORM KINGDOM in Panorama City on Van Nuys Blvd for medical uniforms.

Always have GOOD LUCK shopping here - get all my skanky cute looks haha - tank tops, jeans,…read moreplatform shoes and they have really cute PURSES, SCRUNCHIES AND EARRINGS!! Parking is easy in the back

Great discount on shoes and especially on Christmas time they got the whole store with good deals …read more Angela was so friendly and happy to help . I love this store !!

I stopped by this Boarders store inside Northridge mall while my wife was shopping. I knew they…read morewould have skateboard here so I wanted to check out what they had. The store is a decent size on the second floor near the men's Macy. They were not busy on a Friday night and they have a decent amount of skateboard and skateboard accessories here. The prices of the board were reasonable and I also looked at some of their shirts. Nothing grab my attention so I didn't purchase anything. I also looked at their sunglasses selection at the front of the store but I prefer Oakley brand.

The owner of the store was amazing, very knowledgeable and AMAIZNG customer service he treated my…read moreson like he knew him I would come back and recommend to anyone who loves soccer

From the moment I walked in a was greeted by the man behind the register. It was nice and very…read morewelcoming. I was in search of some Mexico soccer jerseys for my kids and was recommended this place by their soccer coach nonetheless, anyway I was unsuccessful in finding them here but they had everything else you could think of for soccer athletes! Thank you for help!