1-star - Absolutely terrible experience at Signature Dental Group in Algonquin. I went in today for…read morea routine cleaning, but after wasting 20 minutes of my morning, they flat-out refused to provide any service because I declined dental x-rays. I made it clear I didn't want or feel the need for x-rays, and as a patient, it's my right to refuse them--plain and simple. Informed consent and patient autonomy are basic rights in healthcare, yet this office treated me like I had no say. They wouldn't even perform the cleaning without forcing x-rays on me first. No real explanation beyond "policy," no discussion of alternatives, and zero respect for my decision. This feels like nothing more than a blatant cash grab--pushing unnecessary radiation exposure and extra billing instead of focusing on actual patient care. The staff couldn't (or wouldn't) explain anything properly; they just see patients as dollar signs. Poor communication, zero empathy, and a complete disregard for patient rights. Signature Dental Group (and their "gentle" approach--ironic) is a joke. I will never return, and I strongly advise anyone reading this to go elsewhere. Find a dentist who actually listens to patients and respects their choices instead of strong-arming them into procedures. Save your time and money--avoid this place at all costs.

I was just there the other day and the dentist and the back staff are AMAZING!!!! The girl with…read moredark hair at the front (the one who answers the phone and handles the insurance) is completely NASTY!! God forbid you ask ANY QUESTIONS, you will not get an answer. You will be told to call insurance or HR. Clearly I don't have medical jargon memorized so when I ask a simple question, I'd like an answer with the nasty attitude removed!! I will go back because everyone else is great but will report you to the manager next time!!

My wife and I went to Aspen Dental in Algonquin Il because we just moved here. I was leery because…read morethey had so many open times for appointments. They took bite wing X-Rays for my wife and said she needed a deep cleaning and they would not do a regular cleaning. The staff were very rude. We did not believe them and we walked out. We went to a local dentist. The local dentist office did a regular cleaning and said she does not need any work on her teeth. After our experience, I looked at reviews of Aspen across different review platforms. I messed up because, if I researched Aspen properly, I would never have gone to this corporate dental scam office. I wish I could give them 0 stars but that is not an option. Beware!

I have been trying to make an appointment for my son for 2 weeks. Everytime I make the appointment…read moreI receive a call from a manager who tells me they don't see kids and wants to refer me to a place that doesn't accept my insurance. I then have my insurance call them so they can provide them the details of the provider to send the referral to and they refuse, saying my son needs to be seen. But then say they don't see kids. The manager was willing to give me a referral to a place I'd have to pay out of pocket money to, but not the place that accepts my insurance. Then the manager refused to speak with me while I had my insurance on the phone. Don't go here. It's a money grab with poor service.

Great staff. Awesome facility with modern design and modern equipment…read more I love the warmth of the front desk staff and all the crew in the back as well. Everyone was knowledgeable and explained everything in great detail, which established trust immediately. I like that they let me know what they recommended, but didn't push me to decide immediately. I left with just a six-month cleaning and will be back in to get some slight cavities filled. Highly recommend.

A friendly professional staff, Made a first time appointment…read moreeasily, also close to my home!! Met with Dr Zillow about implants ehich he explained in detail. I would recommend to friends.

People be careful these people are dishonest…read more this is my story when i called initially to set my first appointment I asked if they accept Delta Dental Insurance they confirmed that they do. I got my cleaning done. All went OK. one year i get bill because the insurance didn't pay the whole thing. after arguing with them they confess to me that they tell people they take delta dental but only the premier not the regular one. And they actually blaming me that it is my job to find out what insurance coverage they accept well i did ask they lied to me

If you are looking for a nice, caring, friendly, and honest dentist, this is the place. Dr. Liz and…read moreher staff are kind and very gentle. They listen to you and also know how to deal with babies up through seniors. I also appreciate how clean and sanitized they keep their office. Each station has a medical grade HEPA filter, which definitely makes me going to the dentist during Covid times much easier. The front desk staff were able to make an appointment around my (and my kid's) schedule and they billed my insurance for me! Highly recommend and trust for my whole family!

This place is so awesome!!! My daughter has Issues with sitting still and anxiety. This is the…read moreFirst Lady to ever get my daughter calm and not move. This is the second time here and she was amazing. It's impossible to put into words what a person like here means to a family like ours. The scale review doesn't do her justice!

There are new dentists that took over this practice. I went to previous dentists and they were a 4…read moreStar. New dentists and staff are a 5 + Star. I went to several dental practices in the past and always had dental anxiety. This is the first office that I did not dread going to. Staff is friendly, knowledgeable and efficient. My visits have been pain free. I even got braces as an adult by this practice. They do it all and didn't have to be sent out to see a specialist as most practices typically send you to another office. This is a husband and wife dental team that hired a staff of experts and are really doing dentistry at its highest level. Glad it's close to my home too, but truly, I would travel far to see them now that I know how great they are.

Tried for two weeks leaving messages that I wanted to schedule an appointment for my husband and I…read more I did not receive ONE return phone call. How can this guy do business like this?

If your looking for a great dentist. I would recommend Duncan and associates. Dr. Duncan is careing…read moreand compassionate. Thanks again Dr. Duncan and associates.

Came to Dr. Walia for a cleaning/bi-annual checkup. Upon arrival, I was informed she had no…read morehygienist, which was shocking to me. I naively didn't realize it wasn't always standard to have one. The polishing she did was no more than 30 seconds, only to the exterior of my teeth. I was informed I had a few cavities and Dr. Walia scheduled me for an appointment to get them filled. At this appointment, she only filled one of these cavities (it was not intensive, maybe 15 minutes in-and-out) and informed me she'd be scheduling me for another appointment for the rest, explaining that she didn't want to numb both sides of my mouth and risk me biting my tongue. That's reasonable. I arrived for the next appointment. Dr. Walia's assistant (who she actively degraded throughout my first two appointments) was absent and her receptionist filled in. It's unclear if the receptionist had any training... Again, this was a quick appointment: in and out. The cavity was so minor that we agreed not to use novocain. Yet, I was told I'd have to make yet another appointment for the next cavity. This was scheduled this upcoming Monday, despite my frustration with the process. Just wanted to get it over with. Today, I received a call from Dr. Walia herself, asking to reschedule due to staffing. We agreed on a new date and I did express my frustrations regarding the process. We disconnected and I soon received a text and a call back from Dr. Walia, stating she could keep my original appointment. I expressed concern due to her staffing issues on that date and requested to keep the rescheduled time. Dr. Walia continued to push that she could do the filling on the original appointment date, despite previously indicating she didn't have proper help. At that point, I requested she cancel my appointment and forward me my X-rays from the initial appointment via email so I can continue with a more appropriate dentist. I guess we'll see if I even get those... In providing my email to Dr. Walia, she realized she was not speaking with the patient she had thought she was talking to, noting in surprise that I was not a woman named "Julia." I only hope that her attention to detail holds up better in her dental work.

Dr walia is one of the Best dentists I have worked with. She goes above and beyond call of dutyread more

The dental receptionist could not answer my questions or concerns. The owner & lead dentist would…read morenot even call me back to discuss my case.

This has been a journey for me, I had a root canal that went bad, I had to have two teeth pulled,…read moreand lost bone due to an infection. Dr. Pottorff came to the rescue. He built the bone back up it took 6 moths to heal, and now I was finally able to get my implant, the implant post is in and had no problems, no pain really. Dr.Pottorf and staff are great. I'm so glad I was referred to him. He gets a double AA+ from me and a huge recommendation.

Great dentist and staff, highly recommend Peak Dental and Dr. Tabor…read more Will definitely recommend their practice to our family, friends and neighbors.

Going to Dr. Tabor for quite a few years. Dr. Tabor, his staff (Aga, Nika, Edyta, and Dolly) are…read moresuch incredible people who do an amazing job and also make you feel at ease....very personable and nice. There are times when you go to a health care professional, and they want to get you in and out quickly, but Dr. Tabor and his staff take time to listen and have a conversation...even if they are busy. If you're looking for an amazing Dentist and staff go to Peak Smiles! Linda

The dentist only thought of trying to make money on a crown. I had an infection in my tooth. Told…read moreher twice. She said come back in month. It got worse! Had to go on antibiotic.. I gave her my info on allergic medicine. She gave me that same type of medicine. This delayed me more since I had an operation scheduled and needed to be healthy. Guess what, I had to postpone that surgery. Had to go back to my regular doctor and pay for another physical so I could get cleared for my operation. She did not listen to me at all after explaining everything to her. She messed me up. Now wants to destroy my credit! Will never use her again! Stay away.

Staff is friendly and efficient. My appointment started on time. I went in for my 6 month cleaning…read more Great job. No pain. Gentle and kind. Helpful suggestions about a couple of flossing improvements. Dr. Rao reviewed my X-rays and teeth. Great job. I have been going here for several years.