Tonight we decided to indulge & ordered a medium Italian classic with mushrooms and a medium garlic fingers with bacon and a large donair sauce. we love the pizza and garlic fingers. some of the best in the HRM. We placed our order sometime between 6 and 6:30 for delivery. It usually takes 45-60 mins or so, and it was roughly that tonight.
For the third time in a row our donair sauce had been forgotten. The driver became aware of this as he handed our order to my husband at the door and stated he'd run back, get it and bring it back. Alright we said.
He has forgotten in the past and been back in less than 10 minutes or so. I dislike the donair sauce that comes with the garlic fingers as it's been placed inside the box and gets warm and runny and tastes disgusting. So we always order extra to prevent this.
After a half hour and our pizza and garlic fingers getting cold I decided enough was enough. I opened a can of soup and ate it as my meal. My husband called to complain and was informed that the driver was back and gone already. we were told if we wanted our food exchanged for hot food we could give it back to the driver and they would send fresh pizza and garlic fingers and that this was all they could do. I understand how Sackville in general can be misleading. People want something for nothing out here, but we had already paid and have been Alexandra's pizza patrons for a few years now and rave constantly about the Canadian pizza and poutine.
The driver arrived roughly 10-15 minutes after the phone call (when i had finished my can of soup) with our donair sauce and before my husband could say anything to the man he booted it back to his car and was gone.
He arrived again about 8:15 with just a garlic fingers for us as we called in a complaint and i answered the door. No apology. just that a complaint had been made and that we wanted new garlic fingers. no. we ate. thanks.
I told him that yes, we did call and complain, but no thanks and didn't accept the new order.
we didn't want what we ordered and PAID for over almost 2 hours ago. thanks.
I have worked in the food and beverage industry for 6 years, my husband for 13 We've both held customer service jobs all our lives. I have never felt so belittled and un cared for by a company. I feel as though this was extremely poorly handled.
Delivery order beware!
I'd give this location no stars if I could.
When we order pizza these days it's a treat. Being on Weight Watchers we don't order out as often as we used to.
I think we'll be switching to making our own at home from here on out. read more