I was referred to this office because the people who had last done my hearing test stopped doing…read morethem in-office. I've had a number of hearing tests over the years, with a number of different groups, and I know what is complex about the issue I'm dealing with... and yet, when the receptionist called to schedule me, and I asked to make sure they were going to do the right kind of testing I needed, she was annoyed that I asked questions, explained that she couldn't know the answers, refused to let me talk to anyone else, and said if I needed to ask questions I might be able to either ask my ENT (who was merely the person who referred me... if I refer you to a plumber, the plumber doesn't demand you talk to me to answer questions about their job) or I might (might) be able to ask questions of the audiologist when I showed up... but, why would I go there and waste everyone's time if they aren't even in a position to do the right kind of test? Yes: I was speaking with a receptionist; but, normally, the receptionist will either know some basics about the office or be able to refer quick questions to a tech. The combination of these factors made me feel like I was going to get railroaded into paying for a bunch of useless effort that wouldn't help. Having now gone through the negative reviews on Yelp, this seems to be consistent now (all of the positive reviews are pre-2020, and every single of the reviews since are 1 star, complaining about being railroaded due to bad information).

Although the audiologists there are highly qualified, the company lies about the insurance they are…read moreaffiliated with! They told us that of course they take Anthem Blue Cross, but we discovered they are OUT of network. Of course they know that and make you sign a form that you pay everything the insurance does not. Our insurance said that we only owed $1,004, based in the fair cost if the aids, but Hearing Services overcharged on their hearing aids so that we were billed $2,984! Buyer beware!! They will lie to you about what insurance they are affiliated with and then charge you three months later for three times the price! So sad to see this unethical practice.

Maxine, always gives you the best care and attention. She spends as much time with you that is…read morenecessary to get the best results from your hearing aids. I highly recommend her to you.

Excellent service. I was given some used hearing aids and took them to Jacqueline for…read morereprogramming. Knowing these are my first hearing aids, Jacqueline used her time and patience to work with me to program the hearing aids that have dramatically improved my hearing. I can now hear what I have not heard for many a year. Jacqueline and the staff at S.B. Audiology have my sincerest thanks. They have my highest recommendation.

I cannot express enough how great Dr. Tylor and her staff are…read more I brought my two month in who was diagnosed with a lip and tongue tie. The revision was done that day! My LO had colic, gas, reflux, and having a hard time nursing or not even really nursing at all. He was on Zantac, gas drops, colic calm, you name it. I was at a loss. I found Dr. Tylor from a tongue tie support group on Facebook. Dr. Tylor was knowledgable and made me feel like she truly was concerned, and cared what was going on. She explained everything that she was going to do and even allowed me in the room while she did it. During this I had my 13 month old with me as well. She could tell how upset I was and said I could leave if I needed to which I did. While in my room one of her staff members came in and comforted me as well as turned the situation from stressful to relaxing as she laughed and played with my 13 month old. Once the procedure was done Dr. Tylor made the situation even more relaxing by saying how well he did! She brought him back in and he was great! She explained all the after care in detail and gave me resources to go to for after care as well! It's only been one day since revision and there has been a vast improvement. My two month old is nursing successfully, there has been no gas or fussiness. It was the best decision I ever made and I couldn't have done it without the honesty of Dr. Tylor. I highly recommend her! She has made a huge difference in our household and for my LO.

We are so grateful for Dr Tylor and her team! After a frustrating and turbulent year for my toddler…read more(and us) we were referred to Dr Tylor and now the future looks so much brighter for my Littles. She performed double frenectomies on both my infant daughter and my toddler son and the changes we are already seeing are magnificent! She was so caring, understanding and informative throughout the entire process and her team was as well. My son is a uncooperative little booger and they were all so patient with him. We will forever be grateful for the care we received from this practice. Thank you!

Experienced, caring, careful, patient, cooperative and many other critical elements of providing…read moreexpert service. I would highly recommend her without reservation

I have been hearing impaired for some 40 years, and have been to many audiologists in Europe and…read morethe U.S. Maxine is by far the best I have ever experienced - sensitive, knowledgeable, and caring. The aids she has fitted me with, and serviced over the years, have made a huge difference to my life.

I have known for several years that I had significant hearing but I was in denial about needing a…read morehearing aid. Dr. Michael Malotte had conducted hearing tests which showed a 45% loss of hearing in my left ear. In October, 2019 Dr Zachary Vandergriend donated hearing aid to The Branch Elementary School auction. Apparently I was the only person in attendance who needed a hearing aid. I won the auction. I was then contacted by Dr Jennifer Perry about the hearing aid that I had won. At the appointment she explained about the options that I had . An order was placed.At my next appointment I received my hearing aids. Dr. Perry patiently explained and calibrated the hearings for me to get comfortable with change that I would notice while using the hearings aids. It is AMAZING. I so regret not having been fitted for a hearing years earlier. I have had 2 follow up appointments where Dr Perry has adjusted the sensitivity of the devices. Is my hearing perfect? No, but the improvement is substantial. The hearing aids are comfortable.I barely notice their presence while I am wearing them. Several times I have tried to get in bed or showered when I realized I was wearing them. I am so pleased with my hearing aids. If your spouse, partner or friends tell you that yo u might have a hearing loss, go get tested. The test is painless, and informative. I have been tested twice without hearing aids and actually enjoyed the testing process. I understand now that hearing loss can effect your mental health. I am 75 years of age and could not carry on a conversation in a crowded restaurant. Now I can participate in the conversations. I am so happy and thankful for my hearing aids, Thank you Drs. Malotte, Vandergriend and Perry

So all I can say is the staff that answers the phone is extremely rude. I was asking questions for…read moremy mom and they were not very forthcoming in their answers. I was trying to find out a ball park for costs on testing and then price range for hearing aids. I told her just give me a low-high estimate I realize there are a lot of variables. So the staff I spoke with her response was to hang up on me. Seriously I wouldn't trust that type of shady business practice for a battery replacement. I am going elsewhere and highly suggest you too.

Can't really comment as I can't even get anyone to answer the phone. zTheir voicemail is full so…read moreit says to try again later. What if this was some emergency and no way to reach the office.... not good business.

Ryan Kennard is the ultimate professional with a warm and friendly demeanor. He explains…read moreeverything and he really cares about your hearing. He actually gave me told me to try the VA for new hearing aids after I thought I wasn't eligible to get a new pair of hearing aids because he's that honest you won't be sorry if you go to see him. He's the best. I will continue to see him for my hearing check ups and Hearing tests.

Last fall, I was going to be tested for hearing aids. The person doing the testing said one ear…read morewas full of wax. He does not do ear cleaning. I made an appointment with Dr. John McCaffery. I was at his office at the appointed time and was treated with respect. I did not expect anything less. The assistant asked the necessary questions of a new patient. I presented my insurance cards and no questions were asked. My husband, a retired physician, was with me. Also, I am a retired Registered Nurse. Dr. McCaffery was not aware of this until later. He agreed that I had excess wax in one ear and checked both ears. He gently removed the wax, I felt absolutely no discomfort, he checked my nose and throat. My husband and I were very happy with the staff and Dr. McCaffery. He suggested I have my ears checked in a year. I will certainly do that because my fight ear does build up wax. Janice Haines

Stay away. The doctor doesn't care about his patient. He schedules multiple visits. His…read moreexamination takes less than 8 minutes, and he is ready for the next patient.

The staff was super helpful to me. Being deaf can be very…read morestressful and she tried her best to help accommodate my problems with Medi-cal and my implants. Thank you Dr Burks

I am so appreciative of Alison. My parents lost their home in the Eaten fire on January 7th. They…read moreleft with very little and now they live in Ventura near me. I have been replacing hearing aids, eye glasses, oxygen machine etc etc. My Dad had his hearing aid but it was plugged and not working. I contacted the makers and their office wanted to charge me $95 for an office visit with additional charges to clean and replace tubing. I saw on line that Alison was near where I moved my parents. I walked into her office with his hearing aids and explained the situation. She asked me to come back in 30 min. Upon my return, she had cleaned and replaced tubing as well as put in new batteries and charged me under $10. I thank you Alison and highly recommend her. She clearly cares about human beings and not just the bottom line!