Dr. Iacob is part of the Neurosciences Division at Central DuPage Hospital (also referred to as…read moreCadence Physician Group) and I have been seeing him since December 2011. Before he came to CDH I believe he worked out of either Oak Brook Terrace and/or Melrose Park (Gottlieb Hospital). The office location is very nice - large office on the 4th floor of the outpatient center at CDH. I see him Dr. Iacob @ 4 times per year as I have had an ongoing serious migraine condition for over 10 years. Dr. Iacob is said to be "very popular" with patients so you must schedule appointments well in advance to see him. If you are also a BOTOX patient like myself, the office also recommends separating "general follow-ups" and the BOTOX appointments so you may have extra time speaking to Dr. Iacob if you need to discuss medicines or just other general issues. Dr. I or his staff will always get back to you with MyChart email questions, prescription refills, or if you wish to provide him updates in between your office visits. I am very happy with Dr. Iacob overall and I have no plans of stopping my care plan with him unless he leaves the facility and/or some other unforeseen circumstances occur. Dr. Iacob is a cool guy, very professional, and can even be funny at times :) ** I must also mention that Dr. Iacob's nursing staff (nurse practitioners, including Nurse Angela and Nurse Karey M.) are also fantastic. Several times I was having some questions or issues and needed some resolve, and while Dr. I was unavailable, his nurses have always returned MyChart emails or phone calls quickly and were very NICE and THOROUGH, never did I feel rushed off the phone. ONE OTHER TIME, I was having some on-the-fly issues that were bothering me and I called to see if I could somehow bump up my appointment by a week or so or get into the office quicker - by chance the office called me back and told me that while Dr. I was just too booked up, Nurse Karey (who still has all my records, notes, etc.) was able to see me THAT DAY if I wanted! This is a huge bonus to have a nice nursing staff! Would highly recommend Dr. Iacob. I also had some tests done by Dr. Kazkaz (one of Dr. Iacob's colleagues), and he also was very nice. Would recommend him, too.

My husband scheduled an appointment to see Dr. Wiet for hearing issues. After a thorough hearing…read moreand physical exam, the doctor recommended several next steps including an MRI for an even more thorough examination of the issue given one ear is worse than the other. We are very pleased with the amount of time he spent, the alternatives he presented, and next steps to take.

Emergency Care (and some Follow-up Care) -…read more NOTE: I have a lot of Good Things to say about CDH ("Central Dupage Hospital", they seem to call it!), and a few Bad Things to say, as well. In the final equation, the "goods" outweigh the "bad", and leave me with 5 stars. My Health Issues are my own, and not the Hospital's. I have taken this into account. I will also reference comments made by other Reviewers... and I will not judge your own opinions, but only the comments others made. Let's acknowledge - right up front - that Hospitals are ALWAYS understaffed. After all, who in their right mind would want to deal with people like me, or are writing negative reviews on Yelp, whining and bitching about their Entitlements? And do this for an entire Career of 12 - 14 hour shifts? Not me, bucko. I went to CDH ER after visiting the Warrenville Urgent Care Facility, for a *severe* nosebleed. As I near the end of my Tenure on this miserable planet (whose Joys are compounded by His Awesome Puissant Orangeness and its Clown Car Administration), I've seen a lot of things - but NEVER a nosebleed like this. Think of a fast-dripping faucet, just shy of a constant stream. It literally scared me. My Bride and I worked at home for 10 hours trying to stop it, and could not. So, we climbed in the truck. Warrenville Urgent Care took a look, and recommended we go to CDH ER. We walked into the ER. Warrenville had obviously called ahead - the nice ladies at Reception saw us, and motioned me toward a waiting gurney and Nurse. There was zero wait time. Fast-forward 4 hours of serious effort by the doctors and nurses and a couple of what they call "Rhino Rockets" stuffed up my snout, and we had it quenched. We agreed that the Probable Cause was "Eliquis", a blood thinner recently prescribed to me to combat another Health Issue as I crawl toward the grave. A blood vessel had ruptured in my schnozzle. But there was also a collateral concern - I had lost so much blood during those 14 hours (circa 2 liters, we "bevnap estimated"), that the Doctors wanted to monitor me awhile. My Hemoglobin level was 7.1. So they admitted me, with my agreement. The ER Experience? Check, check, and check. No issues, professional, courteous, and caring. Up to the Second Floor, Cardiac. In Cardiac, the Doctors, Nurses, and Assistants came in and introduced themselves. I spent the next 4 days there, and reflecting on the experience, I have very few complaints. I'll list 'em below if I have room, or in a follow-up post. But overall, they took very good care of me. The Cardiac Experience? Check, check, and check. No issues, professional, courteous, and caring. I'd like to personally thank Nurses Josh and Isabella, who looked out for me over several lonely night shifts - I was insomniac, and if I slept for the next three days, I really can't remember it. But, hey: this is a review of the ER, so let me tangentially address some of the Yelp comments I saw: * "The problem with most ERs is under staffing." - Yes, indeed. That's called economics. Nearing the end of my life, I can't say I've ever found a solution, except to stand up for yourself where needed, and don't make a fuss if the issue is triaged-out. * "They know how to spend on remodeling" - Yes, indeed. I would also venture the opinion that *this is the best-looking Hospital I've ever seen" *. And, why should they not work to make their Facility as attractive as they can? Construction workers are not Doctors, and there is a shortage of Doctors. * "No one came to check on me with any regularity." - Yes, entirely possible. That's why there's this widget attached to the bed with a "Call Button" on it. This comment suggests a 'passive approach' to one's own Health Care - waiting around for things to happen to you. Enable yourself. * "Ran test and wanted to run more." - Yes, indeed. Corrective process for sacs of meat (e.g. Humans) follows a procedure where you must wait and observe the outcome of the last action . * "They nickel and dime everything." - Yes, indeed. That is the current state of the American Medical "system". Vote to change it, sir. And, to punish the Orange. The Bad's? Well, I took a look at my own notes, and nothing was important-enough to bear mentioning. I'll call-out a few, just for drill: * Their signage (Facility-wide) is abysmal, and does not support a first time visitor. * There's a Valet available to help you park your ride after arrival. You'll never see him, due to the poor signage. Now I am approaching the end of my Character Count (as well as my Life!!), so let me stop here. But please keep in mind - these are people who have devoted their entire lives to helping people, undergoing the strictest training of which I'm aware, and working shifts that exceed what I would EVER consider putting up with myself. Can they make mistakes? Sure! But give them the grace to be human every now and then, and question them if you see an issue. Stick up for yourself. Peace.

Came here at 10:40pm with my daughter who passed out at home and a severe backpain. And we are…read morestill here at 4:48am. WAITING. THE WORST EMERGENCY room.

went to the emergency room at northwestern central DuPage in Winfield Illinois. everyone I…read moreencountered was very nice. the issue was the long wait time. they didn't have very many patients in the waiting room ( doesn't mean they wouldn't in the actual rooms in the back) but after a 5 hour wait and not seeing anyone I was ready to,go home and deal,with very high blood,pressure and pain. they are over worked there and the hospital doesn't seem to care at all. they do there best to see you as fast as possible but when you wait for anywhere from 8-24 hours,to see a doctor thismis getting out of hand. Again it's not the doctors or nurses fault they do there best and are alway kind. northwestern hospital,is getting so big with all the hospitals they are buying up,that they are forgetin patients care is why they are there is getting

Well, I was just here on April 25 a Saturday! I must say the doctor was great it was Dr. Jones,…read morethen another took over and he was very nice and very intelligent. I brought my husband in and I can't even tell you how rude the front desk or Patient representatives are in that area. I asked them a question and they just looked at me like I was bothering them. It was not even busy. It's a shame that people in the healthcare industry have such a hard time acting human and being nice to people that are in need of help. If they hate their job then they should quit.. it's simple. Anyway the Dr was lovely. Hopefully desk staff will get better!!

If you like a doctor who doesn't call you back after you have paged them 4 times after a seizure…read morethis might be the doctor for you. If you like being given bad news by the nurse because the doctor doesn't have the courtesy to tell you in person this might be the doctor for you. If you liked getting yelled at and then hung up on for asking a question about a prescription then this might be the doctor for you! I had the displeasure of having to see Dr. Sajed Mohammed while admitted to the hospital. Not only did he tell me I was OK to drive even though I was having seizures, he also had no bedside manner or follow up care. What a nightmare! I am currently waiting for my primary care doctor to find me another neurologist. This man is horrible!

From the owner: NorthShore University HealthSystem, Swedish Hospital, Northwest Community Healthcare and…read moreEdward-Elmhurst Health are now united under one name: Endeavor Health. Together, we're driven by our mission to help everyone in our communities be their best and our commitment to setting a new standard for healthcare by delivering a truly personal patient experience combined with convenient access to pioneering, world-class care. We are proud to be Illinois' third-largest health system with more than 27,000 team members, nine award-winning hospitals and more than 300 clinic locations based in the communities we call home.

As a patient of this doctor for over five years, I have always been treated with the utmost concern…read moreand respect by both the doctor and the office staff on every visit and phone call. Dr. Venugopal is a warm, caring doctor who has treated me for stress, anxiety, panic attacks, PTSD and clinical depression. She works closely with me to make sure my needs are addressed in terms I understand. She encourages questions and is very patient. She closely monitors my medication to ensure I am neither over or under medicated. She encourages my active participation in my treatment. I highly recommend her.

Dr. Venugopal is a very good doctor who is very knowledgeable. I also think she is conservative…read morewith medication, which makes her a good doctor (in my opinion); however, her staff is HORRIBLE. I find her receptionist to be rude and lazy most of the time. She refuses to call in scripts and makes me call my pharmacy and make the pharmacist call in ALL requests to the doctor. I've never dealt with an office who won't give the doctor a script request. I find the receptionist lazy and very inefficient. Often, I have to keep calling the office and asking if the refill was called in. I've been told by the receptionist that she will NOT contact me when the script is called into the pharmacy, and I can just "keep calling your pharmacy until it gets there." HUH??!! When I tried to explain to the receptionist that this is a very inefficient way to know when I can pickup my daughter's meds, she replied, "it's the only way, because I don't know when or IF scripts are refilled." Then, "sleepy sounding receptionist" hangs up, and I spend the next 5+ hours trying to guess when to pickup my daughter's meds, and if they've even been called in at all. The receptionist also blames ME when she never returns my calls. When I finally get upset because I can't get the office to call me back, the receptionist says, "I left you a message. You must not have gotten it." This excuse worked the first and second times, but by the 3rd time, it's just annoying. Even when I explain that I don't have any missed calls from the office and NO messages, the receptionist than blames my phone and says "something must've happened." Huh??! No, nothing "happened" other than I can't seem to get returned calls from this office. Today, after waiting for 2 days for a return call, I was told "sorry, the doctor already left for the day, so you will need to wait another day before she can call in medicine for your daughter." So, tomorrow will be DAY THREE that we wait, when this should really take 5 minutes. It might be time to search for other options in St. Charles. As I mentioned, Dr. Venugopal is a great doctor, but if you want to see her, be prepared to fight with her receptionist to get refills, appointments or returned calls (and be prepared to be blamed too). I've had experience with other psychiatrists' offices with my daughter (in different places we've lived), and this office is definitely one of the worst to deal with (because of the staff).

Sadly, zero stars is not an option. Duly has declined recently. I've been choosing Duly for all of…read moremy healthcare needs for over 25 yrs. The actual care providers (Docs, nurses, etc) are genrally good. But the problems happen with internal procedures and processes that are rigidly followed without anyone being able to explain them. When you ask to speak with someone higher up, the only answer you get is "no!" As for patient advocacy and the customer service departments, they are unhelpful for the same reasons. I've asked multiple times to be contacted by someone, it never happens. I'm not listing my specific service breakdowns here as this is already long. I do wonder what I'm worth in terms of lifetime revenue and profit to Duly? Surely they have this kind of data. It can't be a small amount. Sadly, Duly acts as if they have no competition or maybe they just don't care enough to have their leadership start with the customer/patient in mind. Duly Health and "Care". They should remove the last word from their name because they either don't want to, or simply can't live up to the definition of that word. It's great for marketing their brand, but they currently can't execute it. Don't choose Duly I'm general or even a specific provider affiliated with Duly. Go somewhere else. You may just save yourself a few unnecessary headaches!

All Duly Health Care locations can't be reached directly. ALL patient telephone calls are…read moreforwarded to an off-shore customer service site which becomes a major pain point. They are only there to screen calls and ask for your name and birthdate and then riddle you with nonsensical questions to waste your time. There is absolutely no assurance the off-shore site is going to do anything and have proven it to that face on too many dates. Duly My Chart is NOT reliable. Too many overlooks for requests, messages, and if you get a response it is inadequate and lacking. I do like my GP but it isn't worth staying around when I am trying to manage my health and then get the run-around from Duly's less than professional customer service.